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    Ashford

2024 CUSTOMER CHOICE AWARD

Ashford

Corporate Values

Overview

Ashford has a rating of 4.6 stars from 3,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 90.6%
Positive
1,661
Neutral
55
Negative
117
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Instant Feedback

11,085 reviews

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How would you rate Ashford?
Business's Favorite Review

“Excellent transaction.”

Ed S.
8/4/21

Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.

Date of experience: 8/3/21
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Top Positive Review

“Very good”

Tamilselvan W.
6/1/22

Very good. I would recommend everyone to choose ashford.

Date of experience: 6/1/22
See positive reviews

Reviews (3,783)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (110) customer service (340) quality watches (36) thanks ashford (17) warranty card (20)
Thumbnail of user jaredh342
Ohio
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

Hello need to return this watch. It is not in working order!

Reason I chose this business:

Advertising

Date of experience: December 9, 2022

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Thank you for your review. We appreciate all feedback. Please reach out to Customer Service on any issues that you may have.

Thumbnail of user shaunr134
Australia
1 review
0 helpful votes
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January 12th, 2023
Verified purchase

Good International shipping,turned up on time.Good product

Date of experience: January 12, 2023

Thumbnail of user christinek1191
Wisconsin
1 review
0 helpful votes
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July 25th, 2022
Verified purchase

Very easy to order and good communication thru email

Date of experience: July 25, 2022

Thumbnail of user cameronf122
California
1 review
0 helpful votes
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June 6th, 2023
Verified purchase

Very quick and easy transaction. Watch arrived in record time.

Date of experience: June 6, 2023

Thumbnail of user davi2
Georgia
1 review
0 helpful votes
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June 6th, 2023
Verified purchase

Do more product characteristics. It is less information. Then disappointment.

Date of experience: June 6, 2023

Thumbnail of user jenh250
California
1 review
0 helpful votes
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December 12th, 2022
Verified purchase
• Updated review

Satisfied with prices. Good deals. Better than what I expected.

Reason I chose this business:

Good deals.

Date of experience: December 12, 2022

Authentic products and efficient customer services.
July 9th, 2022
Verified purchase
• Previous review

Great experience on purchasing with Ashford. Good quality and great price.

Reason I chose this business:

Purchase gifts for my father, husband and brother.

Date of experience: July 9, 2022

Thumbnail of user dougierangern
GB
1 review
0 helpful votes
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December 12th, 2022
Verified purchase

It was an easy shopping experience with the Ashford website.

Reason I chose this business:

I chose Ashford because they had a rare piece in stock.

Date of experience: December 12, 2022

Thumbnail of user anitad387
Florida
1 review
0 helpful votes
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June 3rd, 2023
Verified purchase

Fully satisfied with the watch and speedy delivery

Date of experience: June 3, 2023

Thumbnail of user alm503
California
1 review
0 helpful votes
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June 4th, 2023
Verified purchase

I appreciated Ashford's great service when purchasing Oakley sunglasses.

Reason I chose this business:

I saw a good deal

Date of experience: June 4, 2023

Thumbnail of user loladef
GB
1 review
0 helpful votes
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December 11th, 2022
Verified purchase

The delivery to UK was so quick and reliable with nice packaging

Brilliant

Reason I chose this business:

ASHFORD has been my shopping store for more than 10’years

Service

Date of experience: December 11, 2022

Thumbnail of user janetg1242
California
1 review
0 helpful votes
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December 11th, 2022
Verified purchase

Beautiful watch perfect for casual wear. My brother in law loved it.

Reason I chose this business:

Great service, selection and pricing.

Date of experience: December 11, 2022

Thumbnail of user vesis
Nevada
2 reviews
3 helpful votes
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June 14th, 2023
Verified purchase

Fast and easy check out. Great price. Can't wait to receive my Ferragamo sunglasses!

Reason I chose this business:

The best price

Date of experience: June 14, 2023

Thumbnail of user marks5256
New Jersey
1 review
0 helpful votes
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July 25th, 2022
Verified purchase

Easy to purchase. Good price. Great product. Quick delivery

Date of experience: July 25, 2022

Thumbnail of user charlesp2007
Georgia
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

Items came as described & shipping was prompt. I'm satisfied with my purchase...

Reason I chose this business:

Great selection

Date of experience: June 8, 2023

Thumbnail of user matth772
Virginia
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

Tons of options! Affordable prices. Great shopping experience! A+!

Reason I chose this business:

Affordable prices, quality brands and items.

Date of experience: July 5, 2022

Thumbnail of user mohammadc32
New Jersey
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Very good service, and before promised time delivery.

Reason I chose this business:

I feel this company is compatitive

Date of experience: June 24, 2022

Thumbnail of user stephanied1945
Maryland
1 review
0 helpful votes
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June 7th, 2023
Verified purchase

Love all my purchases! Great items at fantastic prices!

Reason I chose this business:

Great items at fantastic prices!

Date of experience: June 7, 2023

Thumbnail of user emanuela29
New York
1 review
0 helpful votes
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October 17th, 2022
Verified purchase

Excellent price product and fast delivery
I am very satisfied

Reason I chose this business:

Previous purchases

Date of experience: October 17, 2022

Thumbnail of user jessicar2370
California
1 review
0 helpful votes
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December 13th, 2022
Verified purchase

Great prices! Quick delivery, even better and more stunning in person!

Reason I chose this business:

Brads deals

Date of experience: December 13, 2022

Thumbnail of user brandithm
Oregon
1 review
0 helpful votes
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June 22nd, 2022
Verified purchase

Ashford was easy to use. Tracking and updates were frequent but not obnoxious. Would order again

Date of experience: June 22, 2022

Thumbnail of user oksanab29
New York
1 review
0 helpful votes
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June 21st, 2022
Verified purchase

The sunglasses were in good condition, looked as described.

Date of experience: June 21, 2022

Thumbnail of user patimah
Thailand
1 review
0 helpful votes
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December 12th, 2022
Verified purchase

It's my first order. I have concerns but the staff responded to emails very well.

Great reply.

Reason I chose this business:

Following from post.

Service

Date of experience: December 12, 2022

Thumbnail of user orlyb1
New York
1 review
0 helpful votes
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June 22nd, 2022
Verified purchase

I received my order fast with no problem
The price was good

Reason I chose this business:

The price was right

Date of experience: June 22, 2022

Thumbnail of user ruthp796
Florida
1 review
0 helpful votes
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June 21st, 2022
Verified purchase

Easy to process, just wait 4 days. It as described on the web site

Reason I chose this business:

Has many brands to choose

Date of experience: June 21, 2022

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,
Thank you for your review. We are happy to hear you had a good experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches

Thumbnail of user carolf1537
Ohio
1 review
0 helpful votes
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December 12th, 2022
Verified purchase

A little unsure because never heard of Ashford before but they came through with flying colors

Reason I chose this business:

They had what I was looking for

Date of experience: December 12, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!

Business Highlights

  • Luxury Discounted Watches
  • Luxury Discounted Jewelry
  • Luxury Discounted Sunglasses

Business History

We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.

Company Representative

Thumbnail of user ashfordw1
Ashford W.
Customer Service Manager
Typically responds within 23 days

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