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  • Ashford

2024 CUSTOMER CHOICE AWARD

Ashford

Corporate Values

Overview

Ashford has a rating of 4.6 stars from 3,041 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.

Proactively asks for customer feedback

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 89.9%
Positive
1,120
Neutral
30
Negative
96

Instant Feedback

9,557 reviews

50
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Save an extra 7% off order with code SJREV7
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How would you rate Ashford?
Business's Favorite Review

“Excellent transaction.”

Ed S.
8/4/21

Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.

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Top Positive Review

“Very good”

Tamilselvan W.
6/1/22

Very good. I would recommend everyone to choose ashford.

Reviews (3,041)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (219) customer service (262) quality watches (52) quality product (61) thanks ashford (22) warranty card (20)
Thumbnail of user mannyb66
1 review
0 helpful votes
  • Send Message
August 15th, 2024
Verified purchase

I don't receive My order i want to know the reason?¿?

I don't receive My order

Service
Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need

Thumbnail of user francoisa17
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

Had to cancel my order. Customer service was very efficient and helpful.Great customer service.

Had to cancel my order. Customer service was very efficient and helpful.Great customer service.

Service
Thumbnail of user steveng1559
1 review
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase
• Updated review

I love Ashford. Good deals on quality products. I always look here.

Reason I chose this business:

Best price on what I purchased

It was easier this time
July 9th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Price point on product

Thumbnail of user cristyw24
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Awesome deal on cute sunglasses! And the shipping was super fast! Will definitely shop Ashford again!

Reason I chose this business:

Found them on Brad’s Deals.

Thumbnail of user odellw17
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

Experience was very good. The service and product was great.

Reason I chose this business:

I liked what I was seeing.

Thumbnail of user chrisf1887
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

It was my first time purchasing from Ashford. It was a good one.

Reason I chose this business:

Price. Brand-name product.

Thumbnail of user eugenaw1
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Amazing shipping and service, I will order again for more pairs.

Reason I chose this business:

My co-worker recommended this company.

Thumbnail of user rogerm1364
1 review
0 helpful votes
  • Send Message
June 9th, 2024
Verified purchase
• Updated review

This site selling watches deceives the consumer; it sells defective watches. I bought a quartz watch and it arrived with an expired battery. The watch does not work. I have changed the battery twice and it only works for two hours and stops.

I wrote to them and informed them that the watch does not work and they sent me to fix it on my own when what corresponds is the return of the watch

Service
Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need

Very good
September 15th, 2023
Verified purchase
• Previous review

Muy buena la experiencia trabajan súper profesionales

Thumbnail of user giorgia9
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

Everything is great, I'm happy, fast delivery and good products

Thumbnail of user luisg1092
1 review
0 helpful votes
  • Send Message
August 13th, 2024
Verified purchase

Excellent, all good, fast shipping, great experience. Will recommend to others

Thumbnail of user carolw2447
1 review
0 helpful votes
  • Send Message
June 22nd, 2024
Verified purchase

Difficult site to navigate. Took many tries for it to recognize my PayPal transaction. Asked for one time codes and never received them. In the end, successful order! When will my order ship?

Thumbnail of user lancee58
2 reviews
1 helpful vote
  • Send Message
July 7th, 2024
Verified purchase

Ashford kept me up to date on the shipping. They shipped the glasses quickly and arrived in great shape.

Reason I chose this business:

I purchased from Ashford because of the great price.

Thumbnail of user bertlingu
1 review
0 helpful votes
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August 11th, 2024
Verified purchase
• Updated review

Fast and good service! Everything went smooth and the watch is great.

Reason I chose this business:

Best service and Price/quality.

Everything ok!
January 12th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Good price on a special watch.

Good as always!
September 7th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Best prices and service!

TechnoMarine
August 1st, 2022
Verified purchase
• Previous review

Excellent Service! Always fast delivery!
High quality watches and good prices.

Reason I chose this business:

Good price on a special watch that I like.

Thumbnail of user stevenh2681
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Ashford had exactly what I was looking for at a great price... Thanks

Reason I chose this business:

Products offered

Thumbnail of user michaelr7276
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Great website! Easy to search, love the prices and layout--

Reason I chose this business:

The site was forwarded to me by my best friend for this watch

Thumbnail of user christinec3020
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Great and easy way to order luxury frames for a fraction of what they charge in stores.

Reason I chose this business:

I did my research

Thumbnail of user emilyg1306
1 review
0 helpful votes
  • Send Message
August 1st, 2024
Verified purchase

Lives up to stellar reputation. Will look to Ashford for high quality watches in the future.

Reason I chose this business:

Good prices on the watch I was looking at. Read about the company and its legitimacy, lived up to the reviews.

Thumbnail of user f.j2
1 review
0 helpful votes
  • Send Message
August 9th, 2024
Verified purchase

Repeat customer, bought a few watches from Ashford some years ago; good experience then and now.

Reason I chose this business:

Discount code too good to pass up.

Thumbnail of user alk266
1 review
0 helpful votes
  • Send Message
August 9th, 2024
Verified purchase

Great website. Good price on the watch. Fast shipping and excellent communication.

Thumbnail of user brucev314
1 review
1 helpful vote
  • Send Message
July 16th, 2024
Verified purchase

My shopping experience was easy for me. You have the models I have been looking for since I have been on your web site.

Reason I chose this business:

I have used your service in the past and I was delighted with the fast service.
This is why I am using your service again. Thank you.

Thumbnail of user michaele2406
2 reviews
0 helpful votes
  • Send Message
August 7th, 2024
Verified purchase
• Updated review

Process was simple. Delivery seemed to take a bit but nowadays that isn't unusual.

Reason I chose this business:

Happened to see them in an email

Quick and easy, great price!
April 5th, 2024
Verified site experience
• Previous review
Thumbnail of user machinporratar
1 review
0 helpful votes
  • Send Message
August 8th, 2024
Verified purchase

Excellent service, good prices, quick delivery as always!

Thumbnail of user alieum
1 review
0 helpful votes
  • Send Message
August 7th, 2024
Verified purchase

Always wanted this watch and I didn't regret my purchase experience from Ashford

Reason I chose this business:

Excellent prices

Thumbnail of user hollyb812
1 review
0 helpful votes
  • Send Message
July 4th, 2024
Verified purchase

Beautiful glasses. I've been looking at them for some time and Ashford had the best price and great service.

Thumbnail of user ashwins20
1 review
0 helpful votes
  • Send Message
June 26th, 2024
Verified purchase

I recently purchased the Glycine Men's Watch GL0380 from Ashford and I couldn't be happier with my experience. The entire process was incredibly smooth and hassle-free. From browsing their selection to checkout and delivery, everything was simple and efficient.

The watch itself is outstanding. It's clear that Glycine puts a lot of care into their craftsmanship. The GL0380 has a sleek and stylish design that looks great on the wrist. It's also incredibly well-built and feels like it will last for years to come. I've received numerous compliments on it already.

One of the things I love most about Ashford is their commitment to authenticity. I had complete peace of mind knowing that I was buying a genuine Glycine watch. The watch arrived in perfect condition, with all the original packaging and documentation.

Overall, I highly recommend both Ashford and the Glycine Men's Watch GL0380. If you're looking for a reliable and trustworthy retailer for luxury watches, Ashford is an excellent choice. And if you're in the market for a stylish and well-made GMT watch, the GL0380 is definitely worth considering.

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!

Business Highlights

  • Luxury Discounted Watches
  • Luxury Discounted Jewelry
  • Luxury Discounted Sunglasses

Business History

We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.

Company Representative

Thumbnail of user ashfordw1
Ashford W.
Customer Service Manager
Usually responds not within the first month

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