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Ashford has a rating of 4.6 stars from 3,042 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.
Proactively asks for customer feedback
This company responds to reviews, but usually not within the first month
9,561 reviews
Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.
Very good. I would recommend everyone to choose ashford.
Customer must pay for their own return label. The glass on the watches are higher than the bezel/watch frame. I have never seen a design like this before. Doesn't look good. Not sure why do they make this kind of design? It will cause the glass to get chipped easily.
After the purchase NO customer help.
Great, as usual. Watch showed up on time and it was in perfect, new condition.
Repeat customer
First time ordering from here, did t really know what to think glasses showed up with everything in perfect condition. Will be shopping here again.
Easily done and price very convenient fast shipping and nice quality
Great price
Good pricing
Has what I wanted
Faster shipping
The order process was easy. The price point was excellent. Order was received in a timely manner.
I have had really good past experiences.
Very good price for a very good pair of glasses. Very nice fitting.
Very nice price foemr very nice pair of glasses.
Authentic product, great price and fast shipping. Will purchase again.
Excellent experience. Have bought in past and will continue in future. Good values for classic watches
Past experiences
Easy to navigate site. Large selection of high quality, name brand watches.
Excellent. I received an answer within 24 hours.
Price and selection.
Smooth transaction with safe secure delivery!
Ashford has a new life long customer!
Cheers Jeff
Ashford had the combat sub I was looking for!
I found them through a recommendation from an online reviewer and was hesitant due to the super low prices that things were clones or fakes. After receiving my purchase I was pleasantly surprised and will be back to purchase more.
Easy ordering, fair prices, and fast delivery. What more could you want?
I have been buying watches from ashford for many years, and the prices are good and fast shipping
Price and availabilty.
Ashford talks the talk but doesnt do the walk. I had to call 3 times just to get a clarification of the shipping. First call the rep Kurtyce Cole said he is going to send me a shipping label, waited a few days and then I called again, the lady rep said that all you have to do is print the label and place it on the box and is prepaid by Ashford, hour later same email no prepaid label. I call again and now I'm told that you have to pay for the shipping. I'm upset because not only I wasted my time, but the information was wrong. I'll probably just stick with Jomashop, I have been buying from them for years and have not had any issues in returns.
Sunglasses arrived well packaged in a very sturdy box. Shipping to Kentucky was not the quickest but they arrived in a reasonable timeframe without issue. Checkout was quick and easy.
My 6th watch purchase and each time so easy… Quality of product and super ease of it arriving on your doorstep!
Bravo!
Wonderful deals
Always Always Always Easy, great quality of product and service
I had no issues with the shopping experience. My package arrived on time and intact.
Delivered quickly, efficiently and on time. Very happy with experience.
This is where the watch I wanted was available
I recently purchased the Versace Women's Sunglasses VE4439-108-73-33, and I couldn't be more pleased with my experience. Firstly, the delivery was incredibly fast, arriving well before the estimated delivery date. The packaging was also top-notch, ensuring that my sunglasses arrived in pristine condition. As for the sunglasses themselves, they are simply stunning. The design is sleek and stylish, and the quality is unmistakable. I highly recommend these sunglasses to anyone in search of both fashion and function. Overall, I'm extremely satisfied with my purchase and the exceptional service provided.
I love my watch, it's dainty and classy. I can wear it casually or professionally. The diamonds and mother of pearl add a sparkle and sheen. The perfect size for my small wrist.
Affordability and authenticity
I bought a Hamilton watch at a great price and got it in a timely fashion. However keep in mind that the box you get is not the original box of the watch. I got a little black zippered pouch instead of the new box it should have had. This is fine, but if giving as a gift or if you just want the original box it should have, it could be a potential let down like it was for me.
Good reviews with good prices made me go with Ashford.
Good value and good experience. They had the watch I wanted for the price I wanted to pay.
Recommended by other customers.
Awesome company! Great prices, quality product.
I'll order from them again!
Great prices, solid reviews.
Gain trust and grow your business with customer reviews.
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need