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  • Ashford

2024 CUSTOMER CHOICE AWARD

Ashford

Corporate Values

Overview

Ashford has a rating of 4.6 stars from 3,044 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.

Proactively asks for customer feedback

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 89.9%
Positive
1,123
Neutral
30
Negative
96

Instant Feedback

9,565 reviews

50
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How would you rate Ashford?
Business's Favorite Review

“Excellent transaction.”

Ed S.
8/4/21

Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.

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Top Positive Review

“Very good”

Tamilselvan W.
6/1/22

Very good. I would recommend everyone to choose ashford.

Reviews (3,044)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (219) customer service (262) quality watches (52) quality product (61) thanks ashford (22) warranty card (20)
Thumbnail of user nenal15
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

Was able to navigate through site without difficulty, browsing and payment was a breeze.

Thumbnail of user somai31x
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

Quality promised Negative!
I had to pay the return shipping!
Never buy anything again from this place

Products used:
Sunglasses

Value
Shipping
Returns
Quality
Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need

Thumbnail of user yanga8
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Very easy To apply the coupons and get a great price. Shipping arrived sooner than expected, which was a bonus.

Thumbnail of user simonb544
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

All straight forward for shopping. I haven't needed any customer support at all, so I can't comment on Ashford in that sense.

Reason I chose this business:

The particular model and brand of watch was by far cheaper at Ashford than elsewhere on the internet. In that respect Ashford selected itself.

Thumbnail of user grantc231
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Great price and easy checkout, my watch arrived quickly and I Love it!

Reason I chose this business:

For a great deal on a new watch

Thumbnail of user gardnelb
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

...

Thumbnail of user michaelh8966
1 review
0 helpful votes
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October 16th, 2024
Verified purchase

...

Thumbnail of user mikeh2442
1 review
0 helpful votes
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May 19th, 2024
Verified purchase
• Updated review

Easy to order, shipped on time and exactly as described.

Reason I chose this business:

Great price

Great selection and service
September 26th, 2022
Verified site experience
• Previous review
Thumbnail of user arkadyr3
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

This is my first purchase in this store, I was pleased

Thumbnail of user michaelo2600
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Excellent purchase and quick delivery
The watch is new, packaged well and delivered fast.

Reason I chose this business:

Price and value.

Thumbnail of user franckl10
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Commande bien arrivé je recommande ce site a tout personne

Thumbnail of user davids8618
1 review
0 helpful votes
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April 20th, 2024
Verified purchase
• Updated review

Easy to order. Good information. Good past experience so I have confidence in receiving quality, new, merchandise.

Reason I chose this business:

Great value on quality product.

Good Selection, variety, quality, reliable shipping
November 23rd, 2023
Verified site experience
• Previous review
Reason I chose this business:

How can I resist Black Friday?

Convenient and good variety.
October 7th, 2023
Verified purchase
• Previous review

Good Selection. Easy to shop. Fair prices and reliable delivery.

Reason I chose this business:

Value and availability of well made merchandise.

Easy to shop
June 28th, 2023
Verified site experience
• Previous review

Easy to shop. Great suggestions and variety.

Reason I chose this business:

Good experience in the past. Reliable shipping.

Good shopping and shipping experience.
December 31st, 2022
Verified purchase
• Previous review

History of shopping on Ashford has been consistent, enjoyable and reliable.

Reason I chose this business:

Great offer.

Good selection and reasonable prices.
December 14th, 2022
Verified purchase
• Previous review

Great navigation on site. Prompt delivery and well packaged.

Reason I chose this business:

New item I was interested in. Decent price.

Satisfying experience
November 26th, 2022
Verified purchase
• Previous review

Good selection. Easy navigation on website. Reviews videos helped visually to see how item looks on the wrist, and in the hand.

Reason I chose this business:

Reasonable prices and selection.

Easy to navigate website
November 6th, 2022
Verified site experience
• Previous review

Easy to navigate website. Good variety. Information can sometimes be confusing or contradicting. Example contradicting information on water resistance. Also, another item showed "Eligible for EXTRA 12", but was a Flash deal and was not able to be applied at checkout.

Reason I chose this business:

Flash deal I did not see previously.

Great variety
October 14th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Viewed several watches. Did some research and your stock satisfied my interest. Price was reasonable and ordering easy.

Overall good.
July 31st, 2022
Verified purchase
• Previous review

Simple to shop and narrow searches. Easy to arrange payment and shipping. Overall shopping experience is good. Enjoy the variety and ease of purchase. Unfortunately the item I purchased was not functioning. The customer service did respond promptly and I am in the process of returning the item. Expect this experience to be a rare event.

Reason I chose this business:

Great selection. Interesting variety.

Service
Thumbnail of user elis198
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

My watch was exactly as described, and super clean in person. This won't be my last purchase with Ashdod.

Thumbnail of user charlesf1302
2 reviews
0 helpful votes
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April 27th, 2024
Verified purchase

Second purchase was easy and fast and the watch was again exactly as advertised. No bait and switch no damage no mess.

Reason I chose this business:

Great watch at a price I couldn't walk away from

Thumbnail of user jeffc1835
2 reviews
0 helpful votes
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April 26th, 2024
Verified purchase

Ashford always has unique, quality watches at unbeatable prices. All my orders have been packed well and shipped fast with tracking.

Reason I chose this business:

Recommended from watch forum.

Thumbnail of user laneb94
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Upon receipt of the watch, the battery was near the end of its life, so I had it replaced at a vendor near where I live.

Thumbnail of user lorrainew358
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Reliable & timely delivery. Item as pictured & described.

Thumbnail of user magdalenas102
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Good product,looks great, I will definitely buy it again

Reason I chose this business:

I never had any issues with that company

Thumbnail of user snezhanaf
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

They fit me perfectly. I highly recommend buying these glasses

Service
Thumbnail of user robs1207
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Everything worked out great didn't need any customer assistance the price was right and the shipping was awesome

Thumbnail of user sharonw2630
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Easy ordering at the best price point. Quick delivery. Brand new timepiece that is now my favorite watch.

Thumbnail of user davem267
3 reviews
0 helpful votes
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April 22nd, 2024
Verified purchase

This is the best price anywhere for this watch and the easiest process to get through. Trade here with total confidence!

Reason I chose this business:

The best price anywhere for this model watch.

Thumbnail of user kalyanas1
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

Fast delivery and that too at a great price. The watch is also fantastic and has great wrist presence

Reason I chose this business:

Easy to navigate and tons of payment options

Thumbnail of user va81
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

...

Thumbnail of user anthonyc2788
1 review
0 helpful votes
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May 15th, 2024
Verified purchase
• Updated review

Quality products at affordable prices. Shipping is fast and the items arrive as described.

Reason I chose this business:

Happy with watches that I’ve purchased in the past and happy with the sunglasses that we bought.

So far the experience is great
October 14th, 2023
Verified site experience
• Previous review

So far the experience is great. I will leave a real review once the watch arrives.

Reason I chose this business:

Found a watch that I like and a pair of sunglasses.

Sitejabber for Business

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!

Business Highlights

  • Luxury Discounted Watches
  • Luxury Discounted Jewelry
  • Luxury Discounted Sunglasses

Business History

We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.

Company Representative

Thumbnail of user ashfordw1
Ashford W.
Customer Service Manager
Usually responds not within the first month

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