Sitejabber Website Reviews and Complaints
  • Ashford

2024 CUSTOMER CHOICE AWARD

Ashford

Corporate Values

Overview

Ashford has a rating of 4.6 stars from 3,044 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.

Proactively asks for customer feedback

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 89.9%
Positive
1,123
Neutral
30
Negative
96

Instant Feedback

9,565 reviews

50
See all photos
Special offer from Ashford
Save an extra 7% off order with code SJREV7
Save Now Gain trust and grow your business with customer reviews
How would you rate Ashford?
Business's Favorite Review

“Excellent transaction.”

Ed S.
8/4/21

Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.

See full review
Top Positive Review

“Very good”

Tamilselvan W.
6/1/22

Very good. I would recommend everyone to choose ashford.

Reviews (3,044)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (219) customer service (262) quality watches (52) quality product (61) thanks ashford (22) warranty card (20)
Thumbnail of user nathanaelh29
1 review
0 helpful votes
  • Send Message
May 15th, 2024
Verified purchase

Excellent price, fast shipping, and item just as described. Highly recommend

Reason I chose this business:

Great price

Thumbnail of user estellem60
1 review
0 helpful votes
  • Send Message
May 15th, 2024
Verified purchase

Good price, easy shopping, fast shipping and Ashford had what I was looking for.

Reason I chose this business:

Good price, easy shopping, fast shipping and Ashford had what I was looking for.

Thumbnail of user anthonyc2788
1 review
0 helpful votes
  • Send Message
May 15th, 2024
Verified purchase
• Updated review

Quality products at affordable prices. Shipping is fast and the items arrive as described.

Reason I chose this business:

Happy with watches that I’ve purchased in the past and happy with the sunglasses that we bought.

So far the experience is great
October 14th, 2023
Verified site experience
• Previous review

So far the experience is great. I will leave a real review once the watch arrives.

Reason I chose this business:

Found a watch that I like and a pair of sunglasses.

Thumbnail of user dougv117
1 review
0 helpful votes
  • Send Message
April 29th, 2024
Verified purchase

Great website, check out with discounts done for you, no hidden costs. My 5th purchase thru Ashfords

Reason I chose this business:

Value for money, low international postage, quick delivery and a trusted company to do business with.

Thumbnail of user paull2743
1 review
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase

One of the standout features of the Ashford website is its user-friendly interface. The site is intuitively designed, making it easy to navigate through the various categories and find the perfect watch or piece of jewelry. The search function is robust, allowing shoppers to filter products by brand, price range, style, and other key attributes, saving time and effort in finding the ideal item.

Product pages on Ashford.com are comprehensive and informative, providing detailed descriptions, high-quality images, and even videos showcasing the watches from multiple angles. This allows customers to thoroughly examine the products before making a purchase, ensuring they know exactly what they're getting.

Ashford's commitment to customer satisfaction is evident in their excellent customer service. The company offers free shipping on all U.S. orders, with expedited options available for those who need their items quickly. They also provide a generous 30-day return policy, giving customers peace of mind when making a significant purchase.

Moreover, Ashford frequently offers attractive discounts and promotions, making luxury watches more accessible to a wider range of customers. The website also features a "Deal of the Day" section, where shoppers can find exceptional bargains on top-tier timepieces.

In summary, shopping at Ashford.com is a delightful experience for luxury watch enthusiasts and novices alike. With its extensive selection, user-friendly website, detailed product information, excellent customer service, and enticing promotions, Ashford has solidified its position as a top destination for online watch and jewelry shopping.

Thumbnail of user yeongk
1 review
0 helpful votes
  • Send Message
April 21st, 2024
Verified purchase

I am satisfied with the fact that there was no inconvenience in purchasing the product and the delivery was fast and accurate.

Thumbnail of user josephh2503
1 review
0 helpful votes
  • Send Message
April 8th, 2024
Verified purchase

Title says it all. Fantastic service, fast delivery and a low price on a great product. Can't ask for more than that.

Thumbnail of user poojas215
1 review
0 helpful votes
  • Send Message
April 30th, 2024
Verified purchase

Would be nice if we had couple watch options as gift so we did not have to buy them separately

Reason I chose this business:

Due to high quality reliable product at exceptionally low price

Thumbnail of user anastasiiag3
1 review
1 helpful vote
  • Send Message
May 12th, 2024
Verified purchase

Ashford is a well known website which I've noticed many years ago. Everything was quick and smooth.

Reason I chose this business:

My item price

Thumbnail of user jamesw6741
1 review
0 helpful votes
  • Send Message
April 20th, 2024
Verified purchase

These are obviously fake glasses, very flimsy and no markings on the lens in the upper right corner identifying the model of glasses.

Thumbnail of user antoniag82
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

Absolutely stunning The box that it came it was really nice and I love everything about

Thumbnail of user jacintal15
1 review
0 helpful votes
  • Send Message
May 8th, 2024
Verified purchase

Shipping was pretty fast and the packing was great.Everything came intact.

Thumbnail of user charless3816
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

Just what I was looking for.Glad I found this on a website. Fast shipping.

Reason I chose this business:

Through a website.

Thumbnail of user angelov68
1 review
0 helpful votes
  • Send Message
July 22nd, 2024
Verified purchase

Soddisfatto...sono stati veloci e cortesi. Ripeterò l'esperienza

Reason I chose this business:

Ottimi sconti

Thumbnail of user lamiae6
1 review
0 helpful votes
  • Send Message
May 8th, 2024
Verified purchase
• Updated review

Was great with Efficiency on time purchase and good customer service

Reason I chose this business:

Options many options

Amazing efficiency
April 28th, 2024
Verified site experience
• Previous review
Thumbnail of user helent1148
1 review
0 helpful votes
  • Send Message
April 17th, 2024
Verified purchase

Was unclear as to how to proceed with purchase -- had to hit the Amazon logo, which was not the obvious choice

Reason I chose this business:

Excellent price on sunglasses I want

Thumbnail of user rosalieh67
1 review
0 helpful votes
  • Send Message
February 18th, 2024
Verified purchase

My husband is VERY picky about his watches. I've bought and returned many watches due to his pickiness. But he really loved this one. He liked the big size, the weight, the style and overall look of this watch. And it had 2 features he likes in watches (which I find silly, but hey, everyone has their "thing") The day and date. I don't know why but it's hard to find watches with both these features. It's usually one or the other. We were really impressed with the way it was packaged. It arrived a day late. It was a Valentine's gift and arrived on the 15th instead of the original estimated delivery of the 14th, but definitely not a company issue. They did great, even responding to an email I sent inquiring about shipping. They answered in a timely manner. Overall great product, great experience. Will definitely order from Ashford in the future.

Answered my question in a timely manner.

Reason I chose this business:

I chose Ashford for the price. It had the lowest price compared to other sites. Almost $100 difference.

Service
Thumbnail of user shimonw
1 review
0 helpful votes
  • Send Message
July 20th, 2024
Verified purchase

שירות מדהים היה עם מי לדבר יצרתי קשר עם שירות לקוחות וענו ממש מהר

Service
Thumbnail of user conradg52
1 review
0 helpful votes
  • Send Message
April 21st, 2024
Verified purchase

Always a great shopping experience. Wouldn't shop anywhere else for quality watches. Ashford can't be beat...

Reason I chose this business:

Ashford is my "go to" when it comes to wathces

Service
Thumbnail of user timothyw632
2 reviews
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

Great prices and merchandise, I've purchased multiple watches from them in the past and have always been great to deal with

Reason I chose this business:

Great price, reputable company

Thumbnail of user zacharyk254
2 reviews
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

Easy way to shop at a discount, but could have shipped out faster.

Reason I chose this business:

Price was the best

Thumbnail of user lakem16
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

Great quality would definitely recommend to anyone looking for affordable glasses

Thumbnail of user teds378
2 reviews
0 helpful votes
  • Send Message
April 2nd, 2024
Verified purchase

Broader choices than others. Service was outstanding and deliver was very prompt. Can't ask for much more when making a transaction. Thank you.

Thumbnail of user vladimirc36
1 review
0 helpful votes
  • Send Message
May 25th, 2024
Verified purchase

Использовался для пересылки UPS. За налог взяли 53 шекелей, а за обращение на таможню 103. Если бы знал заранее, что к 30USD придётся заплатить ещё 47USD, воспользовался бы своим американским адресом.

Быстро ответили, чётко, точно, но на пользователей наплевать. Может быть, сделают выводы на будущее, но я этого знать не могу.

Reason I chose this business:

Больше не буду, вы связаны только с UPS.

Service
Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need

Thumbnail of user karif151
1 review
0 helpful votes
  • Send Message
April 7th, 2024
Verified purchase

Got this for my daughter sweet 16. She luv it. Got me one too for once I was up for twinning. Came in original package with authentic card.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!

Business Highlights

  • Luxury Discounted Watches
  • Luxury Discounted Jewelry
  • Luxury Discounted Sunglasses

Business History

We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.

Company Representative

Thumbnail of user ashfordw1
Ashford W.
Customer Service Manager
Usually responds not within the first month

How do I know I can trust these reviews about Ashford?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Ashford?