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  • Ashford

2024 CUSTOMER CHOICE AWARD

Ashford

Corporate Values

Overview

Ashford has a rating of 4.6 stars from 3,045 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.

Proactively asks for customer feedback

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 89.9%
Positive
1,124
Neutral
30
Negative
96

Instant Feedback

9,566 reviews

50
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How would you rate Ashford?
Business's Favorite Review

“Excellent transaction.”

Ed S.
8/4/21

Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.

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Top Positive Review

“Very good”

Tamilselvan W.
6/1/22

Very good. I would recommend everyone to choose ashford.

Reviews (3,045)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (219) customer service (264) quality watches (52) quality product (61) thanks ashford (22) warranty card (20)
Thumbnail of user predragc4
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

Superrrrr👑😁👑😁👑🥰🥰🥰, toppp, best, besttt, bestttt

Thumbnail of user sashas157
2 reviews
0 helpful votes
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September 12th, 2022
Verified purchase

Easy to use, hopefully my sunglasses are as good as the website

Update: Never bought for ashford before and had to do a bit of research but when I did buy the sunglasses they were absolutely gorgeous and they were shipped strikingly fast! + price was about $90 for a $200+ pair? Wish I knew about ash ford sooner!

Thumbnail of user stepheng31
1 review
18 helpful votes
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October 18th, 2014

Bought a Pulsar watch after a few weeks the stem/crown started to randomly open and the watch stopped. I sent it for service, they fixed it. Lasted for another month. Same problem of stopping every few hours. Obviously, useless as a watch.
Sent it back again. They said nothing wrong. Got it back and it stopped within 25 minutes.
So, now I have an almost new, worthless watch. Paid for the watch and shipping twice. They say sorry, it's not their fault.

Do not buy from Ashford.

Steve G in Cary, NC

Thumbnail of user jamesw6750
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

The glasses were at a great price, the delivery was quick and the glasses are great quality.

Thumbnail of user harshp45
1 review
0 helpful votes
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December 7th, 2023
Verified purchase

I had to pay for shipping the item to me and also to pay to ship it back. It's been long since I returned the item but still haven't received refund. Next time I'll be sure to buy from Amazon instead. Lesson learned.

Reason I chose this business:

Price was lower but ended up costing more.

Service
Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need.

Thumbnail of user mf44
1 review
11 helpful votes
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December 16th, 2015

I posted my first review of Ashford 12/16/15, this is my second. You could see from the first post all was good. The watch was a Christmas gift for my gal. She didn't like the look on her wrist. I went to ashford web page and logged into their chat. I went through the return process with the agent and got a return authorization number from them. An email verification was sent to me after the chat was done. I mailed the watch back via insured USPS on 1/06/16. On 1/22/16 the full amount of my purchase was credited to my account. We are currently looking and will try again wit Ashford.

Thumbnail of user nicoler116
3 reviews
0 helpful votes
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July 12th, 2017

I bought a Radio which is supposed to be scratch proof! Wrong! $1300. 00 dollars later with a broken band and a scratched up watch within two months, I realized I got ripped off! Beware of this company! Go to a real dealer!

Thumbnail of user joshual872
2 reviews
0 helpful votes
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April 22nd, 2024
Verified purchase

Nice glasses at a great price. Shipped fast. Glad for the experience.

Thumbnail of user jinhol1
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

Good quality. Cheap price. Fast delivery. I will buy again later.

Thumbnail of user jpalmezano
1 review
0 helpful votes
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January 9th, 2024

They charge shipping twice and they didnt even informed the right cost, i had to decline it. I opened a case within paypal in order to have my money back, they insit to charge the cot of returning the watch knowing they had the fault

Products used:
watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase. We do state in checkout as well as on our shipping and international page about shipping, import fees, etc.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need.

Thumbnail of user lincs2
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

Very prompt service. Delivered within a week. Very happy with my watches.

Thumbnail of user manuelc452
2 reviews
0 helpful votes
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August 20th, 2023
Verified purchase

I like ASHFORD because they offer accurate description of items and prices are very accessible as compared to retail outlets. Transactions are easy and fast. Enjoy browsing the ample variety of watches offered.

Reason I chose this business:

To take Advantage of some of the lower prices and coupons on a watch I’ve been eyeing for a while.

Thumbnail of user thomass3415
1 review
0 helpful votes
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December 17th, 2022
Verified purchase

My overall experience with Ashford in connection with this purchase has been excellent. As far as the ordering went, the watch came before I expected it. There are absolutely no problems to date concerning any aspects about this purchase.

Reason I chose this business:

I chose this watch entirely from the advertising you provided on the Internet. The advertising described just what I was looking for in the price range I wanted to spend.

Thumbnail of user melaniec585
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

These are nice quality and good color glasses, but they are a little oversized for my taste. The shipping was extremely fast, and I appreciated that very much. I wish the glasses came with a cleaning cloth. I would order from this company again if I wanted something fast at a discounted price. Thank you

Thumbnail of user heatherb1787
1 review
0 helpful votes
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January 15th, 2023
Verified purchase
• Updated review

Firstly let me say this is my fault for Not reading the description properly so it's all on me. This said I just looked at the photo and to me I thought the band was WHITE. I wanted a white watch, but alas it is stainless steel. Needless to say I am extremely disappointed. Look at the photograph, what do you think? Lesson learnt…

Reason I chose this business:

Attractive watch, just a pity it isn’t what it looked like in the photograph.

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Thank you for your review. We appreciate all feedback. Please reach out to Customer Service on any issues that you may have.

How long is the guarantee for?
December 6th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Attractive watch

Thumbnail of user janel821
1 review
2 helpful votes
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November 24th, 2023

I had a refund of close to 300 in 2017. When I called in and chatted online today to check how to spend it, I was told the refund was with the previous owner, and there's nothing they can do about it. RIDICULOUS! I guess that will never come back. Also, the customer service I called had a terrible attitude.

Thumbnail of user andrear511
2 reviews
0 helpful votes
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April 21st, 2024
Verified purchase

The watch is amazing. Looks far better than the image…

Thumbnail of user jasonnycw
1 review
9 helpful votes
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December 10th, 2017

I was planning to buy a watch through Ashford and found there were a group of Chinese fans discussing Ashford watches on Dealmoon.com, and mostly positive, which is strongly different from here.

I was trying to post this link to Dealmoon blog but was rejected for publication. This is why I'm suspecting there is probably some underground relationships between this two sites.

Thumbnail of user toms2304
1 review
0 helpful votes
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March 27th, 2023
Verified purchase

Overall, very good service and experience for a remote shopping and online ordering / returning transaction. The packaging could have been better, but the product arrived undamaged, so all is well there. I did decide to return the product due to fitment issues and the return process was fairly easy to navigate. Be sure to get a return authorization # (RA) before attempting a return.

Product return authorization

Service
Thumbnail of user stevenk1656
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Best price. Checkout was simple. Glad u have a reasonable return policy.

Thumbnail of user rutgero1
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

Faster than expected, product of good quality. Fine company

Thumbnail of user barrym717
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

Prompt delivery and item is great. Will definitely order from them again.

Reason I chose this business:

Great price, fast delivery.

Thumbnail of user medelm1
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

I noticed that during my research to where to buy a watch, Ashford are giving lots of discounts, sales so i decided to buy to them, actually i ordered or bought 2 watches already and all went well as i expected, keep up the good works, thanks Ashford.

Reason I chose this business:

Good company and the price is reasonable.

Thumbnail of user leej31
1 review
2 helpful votes
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February 24th, 2016

The watch I ordered from Ashford is great.It arrived very fast to my home. I spoke with a woman in customer service and she promised the item would be genuine. She said Ashford buys leftovers in bulk and sells cheap. I purchased the watch and never looked back. When it came five days later, I could not believe it. Thanks Ashford!

Thumbnail of user matthewc1937
1 review
0 helpful votes
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June 30th, 2023
Verified purchase

Great price great product as advertised, fast delivery. Ashford did NOT include a proper box or warranty card but the watch was pristine with all films intact and serial numbers and bar codes matching. Shipped in a small black plastic zip clamshell case.

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!

Business Highlights

  • Luxury Discounted Watches
  • Luxury Discounted Jewelry
  • Luxury Discounted Sunglasses

Business History

We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.

Company Representative

Thumbnail of user ashfordw1
Ashford W.
Customer Service Manager
Usually responds not within the first month

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