Ashford has a rating of 4.6 stars from 3,047 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.
Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.
Very good. I would recommend everyone to choose ashford.
I had been searching for a watch and found what I wanted on Ashford's site at 30% to 50% below others (even on their own site). It said it was a display model so I excepted the fact it may not be perfect and need a battery but, the price was too good to pass up. The watch arrived UPS a few days after I ordered and to my surprise it appeared to be brand new with all original packing (except instructions) and covered with the factory plastic. The watch is beautiful, in perfect condition and I am completely satisfied.
Very well. App was easy to follow. Will buy more if prices are right.
Popped up on my phone. And prices were right.
They give 30 days money back guarantee but return shipping is on the customer. If you ready to take money intheir store credit then only they will pay for return shipping. This is a trap. Stay away! It is very difficult to find a suitable watch by just online images.
I am an online shopper, and I love watches. I recently purchased a zenith watch from ashford.com and I cannot be any happier, in fact I I was stunned by the low price of this watch ( same watch was on jomashop, and authentic watches by $1800-$3300 more) ridiculous right? I know. Anyways, because of the low price even though it was 2 days before Black Friday I purchased it, well the watch got even cheaper on Black Friday by some $300 dollars, we'll I called customer service and Lisa answered the phone and she refunded me the $300 dollars without asking twice, I don't know about you but ashford.com has become my new favorite site to shop. I wish I knew this site sooner having shopped at jomashop and authenticwatches in the past I feel like I could've saved me some more but o well, now I know better. Thank you ashford, thank you Lisa.
P. S I am looking to buy another watch, I love these Baume et Mercier and they have the best prices out there.
I enjoyed the ease of finding my Calvin Klein Sunglasses and many more brands. It was effortless going between brands of Sunglasses and watches. They include a lot of information about the products also for you to find the perfect fit.
I saw an ad for the sunglasses on Hip2Save and had to check it out. There was plenty styles of the brand I wanted to shop and a big discount for the holidays. It was a beautiful pair of sunglasses and a very affordable price. I love my sunglasses.
I purchased a watch from ashford and when it arrived I discovered that it was not what I was looking for so I repackaged it and started a return. Ashford deducted $10.37 from my refund for nonspecific reasons. I have asked for an explanation but have not received one. I returned the watch just as I received it. I know $10.37 isn't much but if they can do this to all returns then this is another source of income because most people will just accept it and move on. I believe that Ashford is dishonest and will not use them again.
Ashford had what I was looking for at an excellent price.
Tip for consumers:
They will deduct money from your return without any proof.
Products used:
Purchased a watch from ashford.
Fast shipping ---watch does not work cannot set time or anything on this watch. None of the set buttons work. This is and inexpensive watch to begin with, But it should still work. Cost prohibitive to return. Very dissatisfied. NEVER Again
I am satisfied with the product I receive, looks great and built seems of high quality. I did lots of online exploration and the ashford.com offered reasonable price. Later I needed a detailed receipt for insurance purposes and contacted the customer support, and got the response and what I wanted so quickly done. I am highly satisfied with ashford.com and would consider for future needs as well.
it was so quick and easy. I asked for support and got it in email next morning.
Thank you, keep it up pls.
This was my first purchase with ashford. I was looking at google to find a good frame, came across this website and read some reviews, and happened to trust and give a try.
All as expected, fast delivery, all as announced, no complaints.
Has the BEST deal in the market.
Please do not do business with this company. They will send you watches with dead batteries and not reimburse you to have replaced. Really awful products and customer service. Purchase at your own risk
What i really like with Ashford is their safe transaction process plus their capacity to deliver your order very fast with their accredited delivery carrier. Thank you! :). I love your discount offer as well.
1) lot of brands to choose from; 2) remarkable discount; 3) safe transaction process; 4) fast delivery service
I was looking for a special gift for my brother's birthday. I ordered several time from Ashford before and each time was perfect. The site is easy to use, informative, purchasing is easy and when the watch arrived it was exactly as I expected! All around great experience!
I order from you before and I’ve been happy with my purchases.
I am hoping to get a refund for the watch. Many companies have a return label to print our, but this company does not. Therefore, I need to pay the return postage and a box for sending it back.
I most likely will not purchase from them again.
I received an email as to what to do next
I have been wanting a Teslar watch and they had some that had been revitalized.
Told it had been delivered. UPS sent a message that it was delivered. My husband checked and finally found it on my elderly neighbor's porch. Ashford always great. Can't figure out why UPS can't read the address.
Prior customer and always had great service and products from Ashford!
Thank you for your review. We appreciate all feedback.We do apologize for UPS error.
I placed an order on the above Versace sunglasses and received notification that the order could not be processed with no other information. The same item continues to appear on the Ashford website and placed a new order that did not appear to have been processed. If the item is not available, why was it showing as being in stock even after my order was cancelled. I cannot rate the product because it was never received.
It had the product I was looking for
Hello,
Thank you for your review. Please reach out to customer service for any assistance you may need
This is the 3rd time I ordered with Ashford. The watches are authentic. Ordering online is easy and shipping is fast. My watches are beautiful! I am a very happy customer. Will definitely but again with Ashford.
The prices are unbeatable!
I love that Ashford sells these authentic watches for cheaper prices.
Because of reliability and product quality
Unbeatable price
Excellent condition, looks amazing on wrist. Will be ordering additional colors. Ashford delivery was extremely fast and great secured packaging as the mailman left the package outside in the rain but the packaging saved the watch from damage.
Great prices and reliability
It is right to inspect the minimum product quality and packaging before sending
In the meantime, I have purchased many watches from your company several times and gifted them to my acquaintances, and I have also used them.
I will never buy from you again.
Hello,
Thank you for your review. Please reach out to customer service for assistance.
I bought a watch from Ashford as a birthday gift to my dad. It stopped working within one year. I contacted the client service and have to pay the shipping fee to send it to their repair team. It was sent back to me after a month and claimed to be fixed. However, it stopped working after one hour. It is a really disappointment experience and my lesson is personally I will never ever buy stuff from that site.
The Ashford online store is super easy to navigate and makes shopping for watches a very pleasant experience. Ashford always has a great selection of name brand watches at a significant savings over other online stores. Checkout is easy and fast. Do yourself a favor and check Ashford out the next time
You are shopping for a watch.
Prior Customer, excellent selection and pricing.
Enjoyed the shopping experience and the watch came in early.
Best offer and good collection.
After reading the negative reviews i still went ahead and bought 3 watches for xmas present. What a BIG mistake. Poor packaging caused damage to a 5000 dollar watch, online chat to complain was a waste of time. Said i had to wait 24 hours to 48 hours for a reply to my complaint in an email. Its now 5 days later and still no response. Its not too late to sent the watches bacK and buy replacments elsewhere. Service is non existant. Ignore there cheap prices with useless warranty as it will cost you a fortune to post and insure to return even when they send faulty goods. FRAUDSTERS
The chain of the watch was broken, Feel very disappointed.
Discount price and reliable
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need
I ordered a brand new womens EDOX Grand Ocean and the chronometre doesn`t stop on the top at 12:00. These crooks seem to sell defective watches globally... why is this shop still up & running? Honestly?... It should be shut down immediately!
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.
Thank you for your review. We appreciate all feedback. Please reach out to customer service for any further assistance.