Sitejabber Website Reviews and Complaints
  • Ashford

2024 CUSTOMER CHOICE AWARD

Ashford

Corporate Values

Overview

Ashford has a rating of 4.6 stars from 3,047 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.

Proactively asks for customer feedback

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 89.9%
Positive
1,125
Neutral
30
Negative
96

Instant Feedback

9,569 reviews

50
See all photos
Special offer from Ashford
Save an extra 7% off order with code SJREV7
Save Now Gain trust and grow your business with customer reviews
How would you rate Ashford?
Business's Favorite Review

“Excellent transaction.”

Ed S.
8/4/21

Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.

See full review
Top Positive Review

“Very good”

Tamilselvan W.
6/1/22

Very good. I would recommend everyone to choose ashford.

Reviews (3,047)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (219) customer service (264) quality watches (52) quality product (61) thanks ashford (22) warranty card (20)
Thumbnail of user chiph6
1 review
11 helpful votes
  • Send Message
May 4th, 2018

I had been searching for a watch and found what I wanted on Ashford's site at 30% to 50% below others (even on their own site). It said it was a display model so I excepted the fact it may not be perfect and need a battery but, the price was too good to pass up. The watch arrived UPS a few days after I ordered and to my surprise it appeared to be brand new with all original packing (except instructions) and covered with the factory plastic. The watch is beautiful, in perfect condition and I am completely satisfied.

Thumbnail of user juang1335
1 review
0 helpful votes
  • Send Message
April 19th, 2024
Verified purchase

Quick and easy transaction arrived in 2 days. Great outfit to deal with.

Thumbnail of user sonjag58
3 reviews
0 helpful votes
  • Send Message
April 19th, 2024
Verified purchase

Very well. App was easy to follow. Will buy more if prices are right.

Reason I chose this business:

Popped up on my phone. And prices were right.

Thumbnail of user nitik6
1 review
5 helpful votes
  • Send Message
October 26th, 2017

They give 30 days money back guarantee but return shipping is on the customer. If you ready to take money intheir store credit then only they will pay for return shipping. This is a trap. Stay away! It is very difficult to find a suitable watch by just online images.

Thumbnail of user dionisn
1 review
2 helpful votes
  • Send Message
December 3rd, 2015

I am an online shopper, and I love watches. I recently purchased a zenith watch from ashford.com and I cannot be any happier, in fact I I was stunned by the low price of this watch ( same watch was on jomashop, and authentic watches by $1800-$3300 more) ridiculous right? I know. Anyways, because of the low price even though it was 2 days before Black Friday I purchased it, well the watch got even cheaper on Black Friday by some $300 dollars, we'll I called customer service and Lisa answered the phone and she refunded me the $300 dollars without asking twice, I don't know about you but ashford.com has become my new favorite site to shop. I wish I knew this site sooner having shopped at jomashop and authenticwatches in the past I feel like I could've saved me some more but o well, now I know better. Thank you ashford, thank you Lisa.
P. S I am looking to buy another watch, I love these Baume et Mercier and they have the best prices out there.

Thumbnail of user joshuap634
1 review
0 helpful votes
  • Send Message
December 14th, 2022
Verified purchase

I enjoyed the ease of finding my Calvin Klein Sunglasses and many more brands. It was effortless going between brands of Sunglasses and watches. They include a lot of information about the products also for you to find the perfect fit.

Reason I chose this business:

I saw an ad for the sunglasses on Hip2Save and had to check it out. There was plenty styles of the brand I wanted to shop and a big discount for the holidays. It was a beautiful pair of sunglasses and a very affordable price. I love my sunglasses.

Thumbnail of user johnp1683
2 reviews
0 helpful votes
  • Send Message
June 5th, 2023
Verified purchase

I purchased a watch from ashford and when it arrived I discovered that it was not what I was looking for so I repackaged it and started a return. Ashford deducted $10.37 from my refund for nonspecific reasons. I have asked for an explanation but have not received one. I returned the watch just as I received it. I know $10.37 isn't much but if they can do this to all returns then this is another source of income because most people will just accept it and move on. I believe that Ashford is dishonest and will not use them again.

Reason I chose this business:

Ashford had what I was looking for at an excellent price.

Tip for consumers:
They will deduct money from your return without any proof.

Products used:
Purchased a watch from ashford.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michelb23
1 review
18 helpful votes
  • Send Message
May 12th, 2016

Fast shipping ---watch does not work cannot set time or anything on this watch. None of the set buttons work. This is and inexpensive watch to begin with, But it should still work. Cost prohibitive to return. Very dissatisfied. NEVER Again

Thumbnail of user prakashk38
1 review
0 helpful votes
  • Send Message
July 25th, 2022
Verified purchase

I am satisfied with the product I receive, looks great and built seems of high quality. I did lots of online exploration and the ashford.com offered reasonable price. Later I needed a detailed receipt for insurance purposes and contacted the customer support, and got the response and what I wanted so quickly done. I am highly satisfied with ashford.com and would consider for future needs as well.

it was so quick and easy. I asked for support and got it in email next morning.
Thank you, keep it up pls.

Reason I chose this business:

This was my first purchase with ashford. I was looking at google to find a good frame, came across this website and read some reviews, and happened to trust and give a try.

Service
Thumbnail of user luiss849
1 review
0 helpful votes
  • Send Message
April 18th, 2024
Verified purchase

All as expected, fast delivery, all as announced, no complaints.

Reason I chose this business:

Has the BEST deal in the market.

Thumbnail of user stephenc141
1 review
9 helpful votes
  • Send Message
January 4th, 2018

Please do not do business with this company. They will send you watches with dead batteries and not reimburse you to have replaced. Really awful products and customer service. Purchase at your own risk

Thumbnail of user anthonyv895
1 review
0 helpful votes
  • Send Message
July 4th, 2022
Verified purchase

What i really like with Ashford is their safe transaction process plus their capacity to deliver your order very fast with their accredited delivery carrier. Thank you! :). I love your discount offer as well.

Reason I chose this business:

1) lot of brands to choose from; 2) remarkable discount; 3) safe transaction process; 4) fast delivery service

Thumbnail of user jeffreyh1348
1 review
0 helpful votes
  • Send Message
February 11th, 2023
Verified purchase

I was looking for a special gift for my brother's birthday. I ordered several time from Ashford before and each time was perfect. The site is easy to use, informative, purchasing is easy and when the watch arrived it was exactly as I expected! All around great experience!

Reason I chose this business:

I order from you before and I’ve been happy with my purchases.

Service
Thumbnail of user margaretr1309
1 review
0 helpful votes
  • Send Message
February 25th, 2023
Verified purchase

I am hoping to get a refund for the watch. Many companies have a return label to print our, but this company does not. Therefore, I need to pay the return postage and a box for sending it back.
I most likely will not purchase from them again.

I received an email as to what to do next

Reason I chose this business:

I have been wanting a Teslar watch and they had some that had been revitalized.

Service
Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Thank you for your review. We appreciate all feedback. Please reach out to customer service for any further assistance.

Thumbnail of user margeb47
1 review
0 helpful votes
  • Send Message
November 20th, 2022
Verified purchase

Told it had been delivered. UPS sent a message that it was delivered. My husband checked and finally found it on my elderly neighbor's porch. Ashford always great. Can't figure out why UPS can't read the address.

Reason I chose this business:

Prior customer and always had great service and products from Ashford!

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Thank you for your review. We appreciate all feedback.We do apologize for UPS error.

Thumbnail of user evodiea
1 review
0 helpful votes
  • Send Message
June 22nd, 2023
Verified purchase

I placed an order on the above Versace sunglasses and received notification that the order could not be processed with no other information. The same item continues to appear on the Ashford website and placed a new order that did not appear to have been processed. If the item is not available, why was it showing as being in stock even after my order was cancelled. I cannot rate the product because it was never received.

Reason I chose this business:

It had the product I was looking for

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,
Thank you for your review. Please reach out to customer service for any assistance you may need

Thumbnail of user aineehm
1 review
0 helpful votes
  • Send Message
December 11th, 2023
Verified purchase
• Updated review

This is the 3rd time I ordered with Ashford. The watches are authentic. Ordering online is easy and shipping is fast. My watches are beautiful! I am a very happy customer. Will definitely but again with Ashford.

Reason I chose this business:

The prices are unbeatable!

Beautiful Watch
June 13th, 2023
Verified purchase
• Previous review

I love that Ashford sells these authentic watches for cheaper prices.

Reason I chose this business:

Because of reliability and product quality

So glad I could pay using my Amazon account
March 1st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Unbeatable price

Thumbnail of user martina607
1 review
0 helpful votes
  • Send Message
March 31st, 2023
Verified purchase

Excellent condition, looks amazing on wrist. Will be ordering additional colors. Ashford delivery was extremely fast and great secured packaging as the mailman left the package outside in the rain but the packaging saved the watch from damage.

Reason I chose this business:

Great prices and reliability

Thumbnail of user youngk75
1 review
0 helpful votes
  • Send Message
January 21st, 2023
Verified purchase

It is right to inspect the minimum product quality and packaging before sending
In the meantime, I have purchased many watches from your company several times and gifted them to my acquaintances, and I have also used them.
I will never buy from you again.

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,
Thank you for your review. Please reach out to customer service for assistance.

Thumbnail of user vivh1
1 review
23 helpful votes
  • Send Message
September 3rd, 2019

I bought a watch from Ashford as a birthday gift to my dad. It stopped working within one year. I contacted the client service and have to pay the shipping fee to send it to their repair team. It was sent back to me after a month and claimed to be fixed. However, it stopped working after one hour. It is a really disappointment experience and my lesson is personally I will never ever buy stuff from that site.

Thumbnail of user fredj252
1 review
0 helpful votes
  • Send Message
March 24th, 2023
Verified purchase

The Ashford online store is super easy to navigate and makes shopping for watches a very pleasant experience. Ashford always has a great selection of name brand watches at a significant savings over other online stores. Checkout is easy and fast. Do yourself a favor and check Ashford out the next time
You are shopping for a watch.

Reason I chose this business:

Prior Customer, excellent selection and pricing.

Thumbnail of user jeetp10
1 review
0 helpful votes
  • Send Message
April 17th, 2024
Verified purchase

Enjoyed the shopping experience and the watch came in early.

Reason I chose this business:

Best offer and good collection.

Thumbnail of user davidc296
2 reviews
31 helpful votes
  • Send Message
December 21st, 2015

After reading the negative reviews i still went ahead and bought 3 watches for xmas present. What a BIG mistake. Poor packaging caused damage to a 5000 dollar watch, online chat to complain was a waste of time. Said i had to wait 24 hours to 48 hours for a reply to my complaint in an email. Its now 5 days later and still no response. Its not too late to sent the watches bacK and buy replacments elsewhere. Service is non existant. Ignore there cheap prices with useless warranty as it will cost you a fortune to post and insure to return even when they send faulty goods. FRAUDSTERS

Thumbnail of user yingl50
1 review
0 helpful votes
  • Send Message
April 17th, 2024
Verified purchase

The chain of the watch was broken, Feel very disappointed.

Reason I chose this business:

Discount price and reliable

Service
Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need

Thumbnail of user christianb59
1 review
8 helpful votes
  • Send Message
January 4th, 2017

I ordered a brand new womens EDOX Grand Ocean and the chronometre doesn`t stop on the top at 12:00. These crooks seem to sell defective watches globally... why is this shop still up & running? Honestly?... It should be shut down immediately!

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!

Business Highlights

  • Luxury Discounted Watches
  • Luxury Discounted Jewelry
  • Luxury Discounted Sunglasses

Business History

We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.

Company Representative

Thumbnail of user ashfordw1
Ashford W.
Customer Service Manager
Usually responds not within the first month

How do I know I can trust these reviews about Ashford?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Ashford?