Ashford

I bought a watch from Ashford and it got bad in a few months. They misguided me to send the watch back a few times for repair, but they could not fix it after a few times. They said the watch was shocked, but they never provided me the proof. The watch was never shocked on my side. They refused to refund me. Their products might be gray market stuff or falsified. I will never buy from them again. I absolutely don't recommend them.

Order has not been delivered. Ashford imputes fraudulent loss to customer and requests a police report for a parcel that probably has never been delivered at all.
This is pour customer service and leads to the assumption that Ashford wants to refuse its liability.

Everyone in their customer service said different and they will say: We have different customer service reps all over the world, I do not know who said that to you"

So, never trust their customer service for any inquiry. They do not know what are they talking about

I ordered total of eight watches from Ashford and two of the watches needed battery because they weren't working. I spent $20 each total of $40. Im really unhappy how come you are sending watches without checking them they are fully operating or not.

customer support didnt help me at all.

Hello everyone,

Be careful, Ashfor products are FAKE. That probably why items sent to any address outside the United States are considered final sale and cannot be returned. What a clever way to steal honnest consumers! Ordering at Ashford was my biggest mistake and it costed me a lot!

Great... swift delivery. I changed my mind and would prefer to have the other watch. The replacement order was smooth and the customer service was responsive. Very satisfied with my final purchase and am wearing my new watch all the time.

The export charges are mentioned on the website that you will be charged, but not included when you buy the watch. I got ripped off an extra £115, in dollars it's $140 i had to pay UPS otherwise i wasn't getting the watch. Not happy about that at all, the full amount should be mentioned on the website, not just a sentence.

I was only told export charges can be charged on International shipping but no amounts. I wouldn't of bought the watch if i knew i was gonna pay such a big amount. For this reason i should be refunded the $140.

I wasn't able to order because the website wouldn't allow me to enter the detail for the billing information on my card properly. Unfortunately the website is not optimised for this and flags the purchase as fraud. Look into changing the address fields to reflect this more properly.

Earlier, when attempting to place an order, the web site wouldn't complete the transaction. Yet, it still had the audacity to still try and charge my credit card for a transaction it wouldn't compete. My bank then notified me of fraudulent that I had to spend my time resolving. Any discounts I received for being a first time customer were hard earned,

The inconsistent sale prices of the watch was a little irritating, because I had to wait to make sure I was able to buy it at the best deal I could get. But once I got the timing right, it was great. Excellent deal, fast shipping. 9/10

And I got a watch, fairly quickly, and without any hassle. I was skeptical at first and did some research about ashford.com (I hadn't heard of them before], but I ended up feeling comfortable ordering from them and my experience was great. It was easy to use the website and shipping was fast.

The watch is beautiful. I am getting complements on the color and style of the watch. Just the name Versace, gets there attention. It may not be on the top of the actual Designer status, but I am delighted just the same.

Experienced long delays and serious aggravation getting my watch through customs because Ashford does not offer to prepay all duty and taxes like Jomashop. If you prepay it sails through customs quickly. Going back to only buy from Jomashop.

The items I order was exactly as seen on web. Great quality and beautiful styling. Also when I called to get an update on my order the customer service agent was very knowledgeable and listened to my concerns.

Nice, very good value watch arrived in Australia more quickly than I expected!

This purchase is for a gift. I have not opened delivery box. I do want to say here that the picture you show is a black faced watch. I specifically ordered a white-faced watch--visually better to see the time!
I will contact your company after Christmas Holiday, if this is order is not correct. Thank you.

Thank you.

A good friend recommended I check out Ashford as he had recently purchased a watch through them. I don't think you can find a better deal on a watch. Fast shipping and good packaging. I highly recommend Ashford if you find a watch you're looking for.

Pretty seemless. I'm kinda narrowminded as far as... I really just wanted this Glycine and Ashford had it for the best price. I have no idea what else they sell or what they do. Now that I have my watch I never plan on buying anything ever again so... unless you sell eggs and bacon I'm gonna put a hold on "stuff" for awhile. Glad I took it out with a Glycine at a great price!

Great variety of products. Easy check out process. If you don't have to contact customer service, that is a good sign. This is not my first item I have ordered and I have yet had to contact customer service with a problem.

I purchased 2 timex watches, this was my first time through this website. At first I wasn't sure because I was not familiar with them, but it was worth it, the watches were a VERY GOOD deal! I didn't have to wait long for them to arrive. I would definitely buy from them again and would recomend them as well. Thanks!

Over the past 3+ years, I've purchased 2 watches for myself and 2 for my college-aged daughter all from Ashford. My watches were a Citizen Ecodrive and a Bulova. For my daughter, I bought a Seiko and a Fossil. All watches have worked well and the packaging was very nice. My daughter has since dropped her Fossil watch down a two-story marble staircase and it no longer runs, but that was her fault.

I have seen nearly identical watches (Bulova) on two of my friends who paid more than double what I paid at Ashford.

I have never had to return anything to Ashford or otherwise deal with their customer service, so I cannot speak to that. All I can say is that I've bought four watches from Ashford for much, much less than I would have spent elsewhere. So far, I'm one happy customer.

I have read some comment saying "Movado is purely make in Swiss". The fact is there is a Movado factory in China, Guangdong provice, Dongguan city. (welcome to research) It mainly fabricate some small component and assemble. Movado has two type of product of same design. One is totally made in Swiss and much more expensive, another type is swiss made quartz combined with China made components like leather strap. This is a procedure to lessen the cost and increase the number of customer. Whether or not the latter type of watch is worth buying is another story (some people might willing to spend more $200 just to buy a swiss made leather strap), but the second type is totally genuine.
Btw, I used to have doubts after I buy it, and I tried very hard to find any defects on the product, from my observation and using experience I cannot find any.

Everything was very clear and transparent and I was told what was going on. The watch was well packaged and dispatched promptly. There were no issues with delivery or getting it through customs. The watch itself is a quality piece and there were no issues.