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  • Ashford

2024 CUSTOMER CHOICE AWARD

Ashford

Corporate Values

Overview

Ashford has a rating of 4.6 stars from 3,038 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.

Proactively asks for customer feedback

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 89.9%
Positive
1,117
Neutral
30
Negative
96

Instant Feedback

9,549 reviews

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How would you rate Ashford?
Business's Favorite Review

“Excellent transaction.”

Ed S.
8/4/21

Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.

See full review
Top Positive Review

“Very good”

Tamilselvan W.
6/1/22

Very good. I would recommend everyone to choose ashford.

Reviews (3,038)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (219) customer service (262) quality watches (52) quality product (61) thanks ashford (22) warranty card (20)
Thumbnail of user jayd1007
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

I went to the site looking for a specific watch. Ashford is easy to navigate and I was able to find the watch and place the order with ease. Shipping was exceptional!

Reason I chose this business:

I have purchased here before and intend to again.

Thumbnail of user brians4476
1 review
0 helpful votes
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August 25th, 2024
Verified purchase
• Updated review

The site is very easy to shop. I found the prices to be reasonable and the quality of the 2 watches I bought to be good.

Reason I chose this business:

Found it while doing internet searching

Was easy so far
July 4th, 2024
Verified site experience
• Previous review
Reason I chose this business:

The product and price offered by Ashford

Thumbnail of user antilleyd
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Quick shipping and communication. Faster delivery than expected. 3rd watch from this group and it has been smooth

Thumbnail of user andrei.pobezhimov79
1 review
0 helpful votes
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June 27th, 2024

This has been an incredibly stressful experience. I placed an order for two watches a week ago. Ordering from the US while being in Europe is always a hassle. Despite my payment being taken, I've received no response or update on the delivery status. The customer service is terrible; they keep sending automated messages promising a response within two business days. I've requested to cancel the order and get a refund but have heard nothing back. Strongly avoid this company. It's a scam and the customer service is laughable. I'll have to contact my bank to cancel the order.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need

Thumbnail of user saharm24
2 reviews
0 helpful votes
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August 22nd, 2024
Verified purchase

It was good but when I choose my items and add to my bag,they can not save and each time I had to find and add again to my bag.

Reason I chose this business:

Reasonable price

Thumbnail of user afafa9
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

Good customer service,speed reply deliver trust websit,, cheaper price, we hope to get new protuct like clothes

Thumbnail of user raziu
1 review
0 helpful votes
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September 12th, 2024
Verified purchase
• Updated review

This was my first purchase from Ashford.com, and I must say, the process was smooth and hassle-free. After placing my order, I promptly received a confirmation email along with the package tracking number. The package arrived right on time, just as promised.

I ordered the Hamilton Jazzmaster Maestro 45mm Chronograph without seeing it in person, so I wasn't entirely sure if I'd like it. However, when I unboxed it, I was blown away by its beauty. This watch is quite large, but on my 7.5-inch wrist, it looks fantastic. The blue dial is particularly striking, changing color in different lighting conditions. It shines brilliantly in sunlight and appears almost black in low light, which adds to its appeal.

After two weeks of wearing it, I've noticed that the leather strap has become softer and more comfortable. My only minor gripe is that the push buttons are a bit sticky and not as crisp as I'd prefer, but it's not a deal-breaker.

Overall, I'm thrilled with this purchase and can't wait to add another Hamilton to my collection.

Check out my video review here:
[link]https://www.tiktok.com/@watchesbythepool/video/**************?is_from_webapp=1&sender_device=pc&web_id=**************

Hamilton Jazzmaster Men's Automatic Watch
September 9th, 2024
Verified purchase
• Previous review

This was my first purchase from Ashford.com, and I must say, the process was smooth and hassle-free. After placing my order, I promptly received a confirmation email along with the package tracking number. The package arrived right on time, just as promised.

I ordered the Hamilton Jazzmaster Maestro 45mm Chronograph without seeing it in person, so I wasn't entirely sure if I'd like it. However, when I unboxed it, I was blown away by its beauty. This watch is quite large, but on my 7.5-inch wrist, it looks fantastic. The blue dial is particularly striking, changing color in different lighting conditions. It shines brilliantly in sunlight and appears almost black in low light, which adds to its appeal.

After two weeks of wearing it, I've noticed that the leather strap has become softer and more comfortable. My only minor gripe is that the push buttons are a bit sticky and not as crisp as I'd prefer, but it's not a deal-breaker.

Overall, I'm thrilled with this purchase and can't wait to add another Hamilton to my collection.

Reason I chose this business:

Price and super fast shipping

Products used:
Hamilton Mens Automatic Watch

Service
Value
Shipping
Quality
Thumbnail of user lanem98
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

I thought I was taking a chance on getting a real pair of Oakley sunglasses from this site but I was wrong. They sell authentic Oakleys at great prices. Love my new Oakleys. They even came with an authentic Oakley case which was not mentioned in the listing. They also shipped super fast.

Thumbnail of user miket2187
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

Ashford offered an additional discount for providing my email/phone information then denied the discount at checkour. I probably will not purchase from this company again.

Thumbnail of user luxebagl
2 reviews
0 helpful votes
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July 19th, 2024
Verified purchase

I received my item in the estimated delivery timeframe. Packaged very carefully and the item was exactly what I expected to receive. Great quality products for a great price.

Reason I chose this business:

Google shopping result.

Thumbnail of user eribertor4
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

There's a lot of competition out there but Ashford are the true winners in everything and Fast shipping,good pricing and authentic!

Reason I chose this business:

Previous customer

Thumbnail of user nasyab1
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

I ordered may 25th with promises that I would receive a tracking number, I never received one nor do I know if my order has been shipped or the status. This was supposed to be a Father's Day gift. I am extremely dissatisfied and disappointed.

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need

Thumbnail of user markc4335
2 reviews
0 helpful votes
  • Send Message
August 15th, 2024
Verified purchase

Picked up some good pieces for great prices. Delivery is not too bad either. Not the quickest, but certainly not the slowest.

Thumbnail of user sonatar
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Till now, all is ok. I am very satisfied. Hope in future I have no problem with them

Thumbnail of user douglasc201
2 reviews
0 helpful votes
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August 14th, 2024
Verified purchase

You check out kept stating my address was too long. It states it has to be under 35 Charters which my address is.

Reason I chose this business:

Email with good sale.

Thumbnail of user marcor320
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

Great service and deals. I like how simple it is to shop and scroll through the items.

Reason I chose this business:

Easy and fast

Thumbnail of user paulm5143
1 review
0 helpful votes
  • Send Message
October 27th, 2024
Verified purchase
• Updated review

I have always had a great experience with Ashford, that's why I continue to purchase from them.

Reason I chose this business:

Price, value, and selection.

Great Place to find great deals on luxury products
November 25th, 2023
Verified site experience
• Previous review
Thumbnail of user matts1783
1 review
0 helpful votes
  • Send Message
June 24th, 2024
Verified purchase

Great selection of watches and pricing. Their website is easy to navigate and order from. I had a small delay in shipping and had not heard from Ashford for 5 days so I reached out to them via e-mail and heard back from them within hours that the watch had just been shipped. I would buy from them again with little or no hesitation.

Reason I chose this business:

Glycine watch sale prices are unbeatable!

Service
Thumbnail of user michaeld6592
1 review
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase
• Updated review

Ashford is my "go to" for the best deals.Have consistently received excellent value for money with exceptional service.I would reccomend to friends and family.

Ashford has professional and consistent after sales follow up.

Service
Ashford great value and service
May 20th, 2024
Verified purchase
• Previous review

Ashford is my go to for value and availability for my watch collection.Ashford has brands that they work closely with making a tremendous value formula.fast shipping and good after sales service.would reccomend to friends and family.

Reason I chose this business:

Product availability and price

Service
Ashford has great value and attention to service
April 22nd, 2024
Verified purchase
• Previous review

Found a watch that was difficult to locate at Ashford.The team helped me with any questions and must say thank you to Bret for professional follow up.Ashford is always a great experience.

Excellent and professional customer service.Representative Bret took time to verify information and get back in timely fashion.would reccomend Ashford as I have been a client for some time and have never been disappointed.

Reason I chose this business:

Value and availabilty

Service
Great selection unbeatable price and good shipping
December 29th, 2023
Verified site experience
• Previous review

Great selection unbeatable price and good shipping. Regular client would recommend to friends and family.

Reason I chose this business:

Weekly deals check in

Great value and service
September 25th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Great value and quick service

Great experience easy navigation and price
September 1st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Quality and availability

Thumbnail of user andrewn1065
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

The order and the entire experience was uneventful. So far so good. I'd ordered from ASHFORD but most of the coupon codes DO NOT work

Thumbnail of user narayanam2
1 review
1 helpful vote
  • Send Message
October 10th, 2024
Verified purchase

The watch is very classy. The dial has so much elegant details, but it's not over done.

Reason I chose this business:

Good price.

Thumbnail of user willh587
1 review
0 helpful votes
  • Send Message
October 16th, 2024
Verified purchase

It won't ship to my address. After 4 emails and two weeks they fixed it. Shouldn't be this hard.

Took several tries to get shipping issue resolved.

Service
Thumbnail of user zakeray
1 review
0 helpful votes
  • Send Message
August 13th, 2024
Verified purchase

Thanks for amazing collection!Thank you for the amazing design and products you have provided and love this product!

Reason I chose this business:

For amazing collection!

Thumbnail of user virginiam1755
1 review
0 helpful votes
  • Send Message
October 27th, 2024
Verified purchase

Very easy to purchase online. The delivery time was fast, and the box arrived in excellent shape.

Reason I chose this business:

Part of offers through Brad’s Deals in email

Thumbnail of user horacioc36
1 review
0 helpful votes
  • Send Message
October 13th, 2024
Verified purchase

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!

Business Highlights

  • Luxury Discounted Watches
  • Luxury Discounted Jewelry
  • Luxury Discounted Sunglasses

Business History

We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.

Company Representative

Thumbnail of user ashfordw1
Ashford W.
Customer Service Manager
Usually responds not within the first month

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