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Ashford has a rating of 4.6 stars from 3,975 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.
Proactively asks for customer feedback
This company responds to reviews on average within 20 days
11,471 reviews
Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.
Very good. I would recommend everyone to choose ashford.
Perfect@@&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
Date of experience: December 12, 2023
Very nice and delivery was on the day they said I will receive it
Date of experience: December 13, 2023
Date of experience: December 9, 2023
Excellent business and advertising,shipping was fast
Price was excellent and had exactly what I wanted
Date of experience: December 10, 2023
Best prices online that I found while researching.
Best prices online
Date of experience: December 6, 2023
Very quickly shipped and delivered.
Nice offers on their website.
Cause of offers and reviews.
Date of experience: December 6, 2023
Fit great. Look great on felt good satisfaction good.
Great value for the money
Date of experience: November 30, 2023
Easy to shop, they're an official Hamilton dealer!
Official Hamilton dealer
Date of experience: December 10, 2023
Lots of options to pick for gifts. Found 3 pairs i wanted!
Offered the biggest selection and lowest prices
Date of experience: December 6, 2023
First time ever dealing with Ashford. Professional service and quick delivery, highly recommended
Unbeatable price tag on this particular watch model. I am sure I’ll find other great deals very soon.
Date of experience: December 5, 2023
Fantastic and did a great job shipping on time. Very happy
Date of experience: December 9, 2023
Amazing and fast shipping. Would buy from them a thousand times overs.!
Date of experience: December 8, 2023
Basic online purchase
Nothing remarkable in this case
Date of experience: December 7, 2023
Ordering was easy. The item I viewed online was the item that was delivered. It arrived by stated delivery date.
Saw an item my husband liked.
Date of experience: July 23, 2022
Saw an item I liked.
Date of experience: June 27, 2022
Great and luxury. I wore it the other night to the club and it stands out
Cheap and authentic
Date of experience: April 14, 2023
Excellent and Quality products as always, great shopping experience as always
I chose Ashford because I shopped here on previous occasions
Date of experience: November 18, 2023
Very good collections of products. Descriptions are very accurate
Date of experience: May 25, 2023
Very fast delivery, watch looks amazing with papers
Date of experience: December 2, 2023
Was an easy buying experience with an amazing price.
Date of experience: March 17, 2023
Price is excellent and checkout was fast and easy.
They offered a great deal for what I was looking for.
Date of experience: September 12, 2023
The Eberhard guarantee is not present in the package containing the purchased watch.
Date of experience: April 5, 2023
Thank you for your review. We appreciate all feedback. Please reach out to customer service for any further assistance.
I was very surprised when the watch arrived within 2 days.
Date of experience: December 1, 2023
You didn't ask for my billing address. Then, at the very end, the shipping address shows as the billing address when it's too late to change it.
Date of experience: November 21, 2023
While standing in line, I heard something fall. I looked down to see my Gevril watch (allegedly valued at over $2k) on the ground. I had the watch for 6 weeks and had worn it maybe 7 times. Ashford said they didn't care since bands aren't covered. They sold me a product that was defective and they know it. That's why the price was probably reduced.
I took it to a watchmaker for repair and was told it CANNOT be repaired. It needs a new band. What kind of crappy watch band is that? Now, I have nothing but a watch face and no band. How can you not make any allowance for an obviously inferior band that makes the watch unusable in such a short period of time? It's akin to selling a TV with a bad power cord. A working band is essential to the product since w/o it, I have nothing.
I will NEVER buy anything else from Ashford and will NEVER stop posting my horrible, unacceptable experience EVERYWHERE online. So far, the watchmaker, Gevril, has ignored my messages. As an aside, the watch has no serial number anywhere and it has me wondering if the watch is a fake.
Products used:
Watch
Date of experience: July 14, 2023
Everything was super smooth. The watch is working great.
Good selection and good price on Hamilton's
Date of experience: December 1, 2023
Perfect! He loves it! Completely blown away on the condition and quality of this Versace watch.
Date of experience: December 4, 2023
Well packed, fast delivery. Good quality and beautiful
Date of experience: November 29, 2023
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.
Hello,
Thank you for your review. We are glad to hear you had positive experience.
Please reach out to customer service for any assistance.