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    Ashford

2024 CUSTOMER CHOICE AWARD

Ashford

Corporate Values

Overview

Ashford has a rating of 4.6 stars from 3,975 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.

Proactively asks for customer feedback

This company responds to reviews on average within 20 days

Positive reviews (last 12 months): 90.7%
Positive
1,804
Neutral
66
Negative
120
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Instant Feedback

11,471 reviews

50
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How would you rate Ashford?
Business's Favorite Review

“Excellent transaction.”

Ed S.
8/4/21

Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.

Date of experience: 8/3/21
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Top Positive Review

“Very good”

Tamilselvan W.
6/1/22

Very good. I would recommend everyone to choose ashford.

Date of experience: 6/1/22
See positive reviews

Reviews (3,975)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (114) customer service (342) quality watches (37) thanks ashford (18) warranty card (20)
Thumbnail of user georgeg602
Georgia
2 reviews
0 helpful votes
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January 7th, 2023
Verified purchase

Great offers, great discounts! Absolutely love your online shop!

Reason I chose this business:

Because of the offer, brand, discount and the final price!

Date of experience: January 7, 2023

Thumbnail of user davidb455
Alabama
2 reviews
0 helpful votes
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April 22nd, 2023
Verified purchase

Great experience looks good size is perfect quality experience

Reason I chose this business:

Great deals

Date of experience: April 22, 2023

Thumbnail of user houmans
California
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

Paid 1/3 of the price the store was asking for the same glasses.

Reason I chose this business:

Price and variety.

Date of experience: March 23, 2023

Thumbnail of user aaronc739
Ohio
1 review
0 helpful votes
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December 18th, 2022
Verified purchase
• Updated review

Item not as site photo. This item has the new logo and the one on the site was the in between winged logo. I wanted the wing logo.

Reason I chose this business:

I've only used Ashford and I trust you guys.
But this last order wasn't quite the watch I ordered.

Date of experience: November 18, 2022

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Thank you for your review. We appreciate all feedback. Please reach out to Customer Service on any issues that you may have.

This is my 3rd order and I think you guys do a great...
November 8th, 2022
Verified site experience
• Previous review

This is my 3rd order and I think you guys do a great job. Thank you.

Reason I chose this business:

I've only used Ashford and I trust you guys.

Date of experience: November 8, 2022

Thumbnail of user johng2478
Florida
2 reviews
0 helpful votes
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January 14th, 2023
Verified purchase

Great prices on fantastic watches
Very pleased
Wonderful prices

Date of experience: January 14, 2023

Thumbnail of user tienn51
Viet Nam
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

Item was delivered as fast as possible. Get in-time

Date of experience: March 20, 2023

Thumbnail of user kumer
Texas
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

It was an Excellent experience. Delivery was on time.

Date of experience: June 12, 2023

Thumbnail of user rodneyg251
California
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

The products and process have been effortless. Great products.

Date of experience: August 23, 2023

Thumbnail of user daljits13
California
1 review
0 helpful votes
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June 15th, 2023
Verified purchase

The delivery of the item ordered was very satisfactory.

Good & Pleasant.

Reason I chose this business:

Advertisement.

Service

Date of experience: June 15, 2023

Thumbnail of user damienm105
New York
1 review
0 helpful votes
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February 14th, 2023
Verified purchase

Simple and easy to buy and get what you need and not fake.

Reason I chose this business:

My item was in stock

Date of experience: February 14, 2023

Thumbnail of user wilsonw88
Malaysia
1 review
0 helpful votes
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September 8th, 2023
Verified purchase

Good well received very nice experience and good product

Date of experience: September 8, 2023

Thumbnail of user thomasl2336
Virginia
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

I have already return the item, but never receive a refund.

Service

Date of experience: November 24, 2023

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,
Thank you for your review. We see that the refund was issued on 12/1/23. We suggest checking your bank just incase you still haven't received it.

Thumbnail of user lukaszr5
Poland
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

Team of professionals. Explained everything. Helped me with an order.

Team of professionals. Explained everything. Helped me with an order.

Reason I chose this business:

Prices and safety.

Service

Date of experience: November 24, 2023

Thumbnail of user najiat2
Canada
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

I got the watch pretty quick. And that is also in a good price.

Date of experience: November 24, 2023

Thumbnail of user devinw149
Washington
1 review
0 helpful votes
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April 17th, 2023
Verified purchase

Great experience with the order all the way through receiving my order

Date of experience: April 17, 2023

Thumbnail of user bartumk1
Georgia
2 reviews
0 helpful votes
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November 27th, 2023
Verified purchase

I received my items and was very satisfied with quality.

Date of experience: November 27, 2023

Thumbnail of user vojislavi
Serbia
0 reviews
0 helpful votes
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November 27th, 2023
Verified purchase

Great selection of quality products with excellent discounts

Reason I chose this business:

I found what I was looking for, at a much more affordable price

Date of experience: November 27, 2023

Thumbnail of user chayj2
Illinois
1 review
0 helpful votes
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November 26th, 2023
Verified purchase

Fast shipping.
Quality.
Prices. Best experience ever online shopping.

Date of experience: November 26, 2023

Thumbnail of user ianr398
GB
1 review
0 helpful votes
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May 15th, 2023
Verified purchase

Remember to calculate import tax, my watch was £180 and the tax on import was £55 to the U.K

Reason I chose this business:

Initially price

Date of experience: May 15, 2023

Thumbnail of user dexterw63
Hong Kong
1 review
0 helpful votes
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November 27th, 2023
Verified purchase

Excellent, accurate description, delivery quick delighted. Thank you

Service

Date of experience: November 27, 2023

Thumbnail of user fatemaa21
Texas
1 review
0 helpful votes
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November 28th, 2023
Verified purchase

Shopping from Ashford is smooth and easy. You can find different choices with affordable prices.

Date of experience: November 28, 2023

Thumbnail of user markk447
Arizona
2 reviews
0 helpful votes
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November 7th, 2023
Verified purchase

Website was easy to navigate, and ordering was easy.

Date of experience: November 7, 2023

Thumbnail of user jasond1354
Texas
1 review
0 helpful votes
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February 21st, 2023
Verified purchase
• Updated review

Great watches at great prices love your selection lots of great products

Reason I chose this business:

Clearance email

Date of experience: January 22, 2023

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,
Thank you for your review. We do apologize for any inconvenience. Please reach out to customer service for any assistance you may need.

Great watches at great prices
January 12th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Clearance email

Date of experience: January 12, 2023

Excellent watches at excellent prices
January 7th, 2023
Verified site experience
• Previous review
Reason I chose this business:

My previous experience was great

Date of experience: January 7, 2023

Great watches great prices
October 21st, 2022
Verified site experience
• Previous review

Date of experience: October 21, 2022

Great prices
September 20th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Previous experience

Date of experience: September 20, 2022

Thumbnail of user diamondb53
Texas
1 review
0 helpful votes
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June 6th, 2023
Verified purchase

Good, nice product. A little too big but not a big deal

Date of experience: June 6, 2023

Thumbnail of user johnw6503
Canada
1 review
0 helpful votes
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January 30th, 2023
Verified purchase
• Updated review

Great selection and prices.
Easy buying prices and excellent follow up.
Thanks.

Reason I chose this business:

Best price on line

Date of experience: January 30, 2023

Great selection and prices
January 20th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Best price on line

Date of experience: January 20, 2023

Sitejabber for Business

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!

Business Highlights

  • Luxury Discounted Watches
  • Luxury Discounted Jewelry
  • Luxury Discounted Sunglasses

Business History

We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.

Company Representative

Thumbnail of user ashfordw1
Ashford W.
Customer Service Manager
Typically responds within 20 days

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