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    Ashford

2024 CUSTOMER CHOICE AWARD

Ashford

Corporate Values

Overview

Ashford has a rating of 4.6 stars from 3,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.

Proactively asks for customer feedback

This company responds to reviews on average within 20 days

Positive reviews (last 12 months): 90.6%
Positive
1,738
Neutral
61
Negative
120
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Instant Feedback

11,411 reviews

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How would you rate Ashford?
Business's Favorite Review

“Excellent transaction.”

Ed S.
8/4/21

Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.

Date of experience: 8/3/21
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Top Positive Review

“Very good”

Tamilselvan W.
6/1/22

Very good. I would recommend everyone to choose ashford.

Date of experience: 6/1/22
See positive reviews

Reviews (3,900)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (112) customer service (342) quality watches (36) thanks ashford (18) warranty card (20)
Thumbnail of user karenb4753
Australia
1 review
0 helpful votes
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August 12th, 2023
Verified purchase
• Updated review

Everything went smoothly without a hitch. I'm a very satisfied customer.

Reason I chose this business:

Recommended by friend

Date of experience: August 12, 2023

Cart process was a bit clunky and slow
September 1st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Recommended by friend

Date of experience: August 2, 2023

Thumbnail of user maorm3
Florida
1 review
0 helpful votes
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September 23rd, 2023
Verified purchase

Love that it's great and they came in perfect will definitely use again

Date of experience: September 23, 2023

Thumbnail of user himanshuc18
Australia
1 review
0 helpful votes
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September 23rd, 2023
Verified purchase

Received warranty unstamped which was disappointing

Service

Date of experience: September 23, 2023

Thumbnail of user josepht1229
New York
1 review
0 helpful votes
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July 26th, 2023
Verified purchase
• Updated review

Great company to deal with,watches always what they say they are

Reason I chose this business:

Was just looking but bought a watch for myself and my wife

Date of experience: July 26, 2023

Great company,have made many purchases and very happy...
May 18th, 2023
Verified site experience
• Previous review

Great company,have made many purchases and very happy with prodct,quality and support staff

Reason I chose this business:

Saw a watch simply had to have

Date of experience: May 18, 2023

Great service
July 11th, 2022
Verified purchase
• Previous review

Love ashford, have great watches, very happy with ashford

Date of experience: July 11, 2022

Great service
June 12th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Choose and great company treo work with, love their sales and service

Date of experience: June 12, 2022

Thumbnail of user daveg48
GB
1 review
0 helpful votes
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July 31st, 2023
Verified purchase

All on line. Express delivery ensured next day delivery as well!

Couldn't upgrade delivery service so had to cancel and reorder

Reason I chose this business:

Great price and good service

Service

Date of experience: July 31, 2023

Thumbnail of user kevinf1463
North Carolina
1 review
0 helpful votes
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July 25th, 2022
Verified purchase
• Updated review

The order shipped out quickly and was encouraging to use the company again in the future.

Reason I chose this business:

Ashford had the best price for the watches, but I am hoping that I did not sacrifice service for the best price.

Date of experience: July 25, 2022

Hearing from Aasil that the order may not ship out...
July 15th, 2022
Verified site experience
• Previous review

Hearing from Aasil that the order may not ship out the same day is a little concerning.

Reason I chose this business:

Ashford had the best price for the watches, but I am hoping that I did not sacrifice service for the best price.

Date of experience: July 15, 2022

Thumbnail of user jayp1155
South Carolina
2 reviews
0 helpful votes
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February 10th, 2023
Verified purchase

I am extremely happy with the purchase. The watch is exactly what I was looking for

Date of experience: February 10, 2023

Thumbnail of user wilsonw88
Malaysia
1 review
0 helpful votes
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September 8th, 2023
Verified purchase

Good well received very nice experience and good product

Date of experience: September 8, 2023

Thumbnail of user vincentb513
Georgia
1 review
0 helpful votes
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February 28th, 2023
Verified purchase

Great experience and i will inform my friends about the brand and style of the watch

Reason I chose this business:

I'm a new Briston customer when I found it on line

Date of experience: February 28, 2023

Thumbnail of user jsc12
Malaysia
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

Fast delivery. Item received in very good condition. Love the watch.

Date of experience: September 20, 2023

Thumbnail of user tannishp
Ohio
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

Very easy. Fast. Simple. I'm happy with the results of my experience

Reason I chose this business:

Great prices and incredible jewelry

Date of experience: September 20, 2023

Thumbnail of user rajeshd42
Massachusetts
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Fast shipping and great product. I fond thos product to be cheapest on on Ashford site.

Date of experience: October 18, 2022

Thumbnail of user donaldm1747
Florida
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

Great price great shipping time will be purchasing again from ashford

Date of experience: July 17, 2023

Thumbnail of user anhp48
Arkansas
3 reviews
0 helpful votes
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July 24th, 2023
Verified purchase

Transaction is so safe. The customer service is nice and helpful.

Date of experience: July 24, 2023

Thumbnail of user nathanc658
Arizona
1 review
0 helpful votes
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July 11th, 2023
Verified purchase

Received product in a few days. Brand new in the box.

Date of experience: July 11, 2023

Thumbnail of user matthewc2026
Virginia
1 review
0 helpful votes
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September 18th, 2023
Verified purchase

Very satisfied experience, ease of ordering process, received the product quickly

Date of experience: September 18, 2023

Thumbnail of user kayp285
Georgia
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

The site was easy to navigate and has a nice selection of watches.

Reason I chose this business:

Good prices.

Date of experience: September 17, 2023

Thumbnail of user davids10870
Texas
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

Awesome watch for a great price, now just typing until I hit the 50 character minimum

Date of experience: September 17, 2023

Thumbnail of user jeffreyr1284
Texas
1 review
0 helpful votes
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July 22nd, 2023
Verified purchase

The watch was as expected nice watch great price! Timely delivery.

Date of experience: July 22, 2023

Thumbnail of user eldark2
Kazakhstan
1 review
0 helpful votes
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September 16th, 2023
Verified purchase

Best online shop for watches of low and medium pricing

Reason I chose this business:

Easy to order online

Date of experience: September 16, 2023

Thumbnail of user rowel3
New York
1 review
0 helpful votes
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June 10th, 2023
Verified purchase

Great experience and excellent watch at a great price. Highly recommend

Date of experience: June 10, 2023

Thumbnail of user raymondm701
Florida
1 review
0 helpful votes
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September 9th, 2022
Verified purchase

As always and as I've come to expect with you. Perfect!

Date of experience: September 9, 2022

Thumbnail of user blessenv
New York
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

Great experience. Great prices. Fast service. Will purchase again from Ashford.

Date of experience: April 12, 2023

Thumbnail of user michaelk4719
GB
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

Very pleased with the service and quality of the Glycine watch

Date of experience: March 3, 2023

Thumbnail of user doum1
Arizona
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

Nice glass case, and delivered on time and will buy again

Reason I chose this business:

It was cheaper! And good quality.

Date of experience: April 19, 2023

Sitejabber for Business

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!

Business Highlights

  • Luxury Discounted Watches
  • Luxury Discounted Jewelry
  • Luxury Discounted Sunglasses

Business History

We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.

Company Representative

Thumbnail of user ashfordw1
Ashford W.
Customer Service Manager
Typically responds within 20 days

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