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Ashford has a rating of 4.6 stars from 3,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.
Proactively asks for customer feedback
This company responds to reviews on average within 20 days
11,349 reviews
Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.
Very good. I would recommend everyone to choose ashford.
Watch was available at a very good price, very good customer service and fast shipping.
Date of experience: May 9, 2023
Ashford.com is selling COUNTERFEIT Movado Museum watches as genuine watches and their sales representatives are well versed in fabricating stories to cover up. Anyone can check on Movado.com to see the difference in the "Movado Museum" watches that Ashford.com is selling:
1.) Genuine Movado watches has "SWISS MADE" printed neatly at 6 o'clock - the ones sold on Ashford.com are misrepresented as "SWISS QUARTZ" (same as other cheap/non-luxury watches that one can purchase from Wal-Mart for under $20)
2.) Check design / quality of leather strap. The leather strap on a genuine Movado Museum is smooth, there is no "other", "discontinued" styles of the Movado Museum (one can always authenticate these COUNTERFEIT watches with the original brand or at a local pawn shop!)
3.) Sticker on back of watch - Leather strap is Made In China. Do not let Ashford's sales representative fool you into believing that their watches were purchased directly from Movado, they are purchased directly from China. Genuine Movado watches are 100% SWISS MADE. Movado is a luxury watch company with a proud Swiss tradition in watchmaking and they did not produce cheap knockoffs that are half "Swiss Made" and half Made in China!
4.) There is no Movado Museum ******* or Movado (insert any multi-digit numbers here). Again, check with Movado.com, such series just DO NOT EXIST. (Just because 3rd party sellers also sell the exactl konds of knock-offs on Amazon.com and Walmart.com doesn't make these genuine.)
5.) Where is the authentication code that is supposed to be on the box of the Movado Museum watch?
6.) Any watches that are under $500 is NOT a luxury watch. Again, check on Movado.com for genuine watches and genuine prices.
Purchase "luxury" items from off sites that claim to be "authorized dealers" at your own risk. (Unless if you just want to get a high quality knock-off since most people won't spend time to authenticate their purchased items.)
Date of experience: March 20, 2018
Lightning fast delivery and lowest price around! It's why I'm a repeat a repeat customer!
Date of experience: March 23, 2023
Great inventory to choose from. Excellent mix of styles and features and at great prices.
Previous purchases
Date of experience: June 15, 2022
So so experience. Free shipping is quick but watch quality is not good maybe fake.
Date of experience: December 12, 2022
Thank you for your review. We appreciate all feedback. Please reach out to Customer Service on any issues that you may have.
Super easy and fast delivery! Didn't have any problems and delivery came sooner than expected.
Date of experience: June 25, 2022
Good service, delivery time and packaging. Would order from Ashford again.
Was told the Glycine had a 24 hour movement, but it doesn't. It has a 24 hour face with a 12 hour movement. Good thing I researched on my own, so I ordered a different Glycine, although I was looking for a 24 hour movement.
Date of experience: September 4, 2023
Not satisfied with size of watch…strap too big for watch…does not look like a $200 watch.
Date of experience: April 23, 2023
Hello,
Thank you for your review. Please reach out to customer service for any assistance you may need
Date of experience: April 13, 2023
So easy and great place to buy watches. I am looking for more watches to buy from Ashford.
Date of experience: May 5, 2023
Just excellent experience overall, buying shipping and post sale
Price and trust
Date of experience: September 6, 2023
Felt like doing a return from 2008, call in, get a address, pay for return shipping etc etc..
Date of experience: May 20, 2023
Item was not what I expected. Item appeared larger in the photo and item received was too small.
Very helpful
Date of experience: June 28, 2022
Excellent product,,speedy service, highly recommend
Great prices for products
Date of experience: September 3, 2023
Ordering is always fast and easy. The items always shipped promptly and well packaged.
Have ordered many watches from Ashford… Great values pop up all the time.
Date of experience: January 30, 2023
I called to return these and was told that I could not return them
Horrible
Date of experience: April 12, 2023
Hello,
Thank you for your review. We see that you were given the return as well as it was refunded. Please reach out to customer service for any assistance you may need
Flawless. I was notified of all the stops the package made along the way.
Date of experience: April 12, 2023
Very good. Great experience with them, watch selection is great.
Variety of watch brands.
Date of experience: April 14, 2023
I like the items and the delivery is fast. Definitely I will recommend ashford.
Because it’s a discounted price at a good quality of items. Excellent in customer service too.
Date of experience: January 21, 2023
Order arrived as it appeared,
Promptly,
Enjoying it very much
Date of experience: April 21, 2023
Delivered quickly and was packaged in a way that kept the watch safe.
Good selection
Date of experience: August 29, 2023
Items ordered were delivered quickly and were in great shape.
Date of experience: March 6, 2023
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.
Hello,
Thank you for your review. We are glad to hear you had a positive experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches