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    Ashford

2024 CUSTOMER CHOICE AWARD

Ashford

Corporate Values

Overview

Ashford has a rating of 4.6 stars from 3,827 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 90.7%
Positive
1,692
Neutral
56
Negative
118
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Instant Feedback

11,224 reviews

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How would you rate Ashford?
Business's Favorite Review

“Excellent transaction.”

Ed S.
8/4/21

Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.

Date of experience: 8/3/21
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Top Positive Review

“Very good”

Tamilselvan W.
6/1/22

Very good. I would recommend everyone to choose ashford.

Date of experience: 6/1/22
See positive reviews

Reviews (3,827)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (112) customer service (341) quality watches (36) thanks ashford (17) warranty card (20)
Thumbnail of user davidb8802
Georgia
1 review
0 helpful votes
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September 6th, 2022
Verified purchase

First time buyer……very pleased! Watch looks great…. Thanks!

Reason I chose this business:

Quality and price

Date of experience: September 6, 2022

Thumbnail of user anthonyo664
Australia
1 review
0 helpful votes
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February 25th, 2023
Verified purchase

Fantastic array of products, smart UI...top experience

Date of experience: February 25, 2023

Thumbnail of user paulm4180
New York
1 review
0 helpful votes
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January 26th, 2023
Verified purchase

Great value. Seems like it could cost twice as much.

Date of experience: January 26, 2023

Thumbnail of user charlotted407
Oregon
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

Got my watch in a week or so...very good experience

Reason I chose this business:

They had what I was looking for

Date of experience: January 23, 2023

Thumbnail of user yapam
New York
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

Fast shipping, I love the product and happy to select it as my dad's gift.

Reason I chose this business:

Price and quality.

Date of experience: July 16, 2022

Thumbnail of user tiratha
New Zealand
1 review
0 helpful votes
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July 2nd, 2022
Verified purchase

Very good service and value for money. I like same order again

Date of experience: July 2, 2022

Thumbnail of user robertd4609
Maine
1 review
0 helpful votes
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May 11th, 2023
Verified purchase

I paid for a watch, never received it, have heard nothing back from Ashford after leaving email.

No reply from them concerning item not received.

Reason I chose this business:

Thought they were good.

Service

Date of experience: April 11, 2023

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,
Thank you for your review. Please reach out to customer service for any assistance.

Thumbnail of user lisak2075
Canada
1 review
0 helpful votes
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October 23rd, 2022
Verified purchase

Always a great experience! Will definitely buy again

Date of experience: October 23, 2022

Thumbnail of user mengt5
TW
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

Very fast order processing and great customer service with issues

Good

Service

Date of experience: April 11, 2023

Thumbnail of user savitak15
California
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

Fitted well and a better price than Nordstrom or sun glass hut

Date of experience: April 11, 2023

Thumbnail of user geoffreyg207
Texas
3 reviews
0 helpful votes
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October 22nd, 2022
Verified purchase

Great, very good price and fast shipping. Can't go wrong..

Reason I chose this business:

I've bought from them before and been very happy

Date of experience: October 22, 2022

Thumbnail of user ronp594
Texas
1 review
0 helpful votes
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October 20th, 2022
Verified purchase

Ashford has always been good. Never had a problem so far.

Reason I chose this business:

We have been purchasing items for years. Good service.

Date of experience: October 20, 2022

Thumbnail of user sashanaw
New Jersey
1 review
0 helpful votes
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October 21st, 2022
Verified purchase

Glasses came very fast and packaged perfectly with original box.

Reason I chose this business:

I heard about them

Date of experience: October 21, 2022

Thumbnail of user nermal1
Serbia
2 reviews
0 helpful votes
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February 27th, 2023
Verified purchase

Super beautiful, authentic Roberto Cavalli watch at a crazy discount. Very happy with my purchase.

Reason I chose this business:

Great service, great deals

Date of experience: February 27, 2023

Thumbnail of user karinam146
Texas
1 review
0 helpful votes
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September 9th, 2022
Verified purchase

Very fast shipping and packaged well. Will shop here again

Reason I chose this business:

Good quality

Date of experience: September 9, 2022

Thumbnail of user joeys256
California
1 review
0 helpful votes
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February 26th, 2023
Verified purchase

First time using website! Watches at great prices! Authentic watch! So stylish!

Date of experience: February 26, 2023

Thumbnail of user stellao58
California
1 review
0 helpful votes
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February 27th, 2023
Verified purchase

Very easy to order from website.
Had NO issues at all.

Reason I chose this business:

My sister recommended it for me

Date of experience: February 27, 2023

Thumbnail of user ifrahp
Arkansas
1 review
0 helpful votes
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January 27th, 2023
Verified purchase

Handled questions promptly and delivery of the watch was very fast

Reason I chose this business:

Price on the item

Service

Date of experience: January 27, 2023

Thumbnail of user manuelj87
Texas
1 review
0 helpful votes
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January 28th, 2023
Verified purchase

Very good deal and experience, delivered as promised.

Reason I chose this business:

Great deal and manufacturer Warranty.

Date of experience: January 28, 2023

Thumbnail of user philipa362
Alabama
1 review
0 helpful votes
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January 27th, 2023
Verified purchase

Product delivered as advertised. Nice for reasonable price

Reason I chose this business:

Have always been honest

Date of experience: January 27, 2023

Thumbnail of user isidror19
Texas
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

Very good prices, nice products but regular to bad shipping time

Reason I chose this business:

I decided to give it a try

Date of experience: January 5, 2023

Thumbnail of user krishnat29
Pennsylvania
1 review
0 helpful votes
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October 25th, 2022
Verified purchase

Hassle free experience as always with Ashford, whether it is watch or a piece of jewelry….,

Reason I chose this business:

I have been shopping with Ashford for more than 20 years.

Date of experience: October 25, 2022

Thumbnail of user quangn29
Texas
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

Painless shopping. Will shop again for deals and highly recommended.

Reason I chose this business:

Sale price and painless

Date of experience: April 13, 2023

Thumbnail of user jumab3
Mozambique
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

Fast and user friendly. I was able to track my order with no issues...Easily.

Reason I chose this business:

Because it has a good reputation on the market and offers good prices

Date of experience: April 13, 2023

Thumbnail of user elvinak
RU
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

Thank you very much for your service. The best sunglasses and fast shipping!

Date of experience: April 13, 2023

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!

Business Highlights

  • Luxury Discounted Watches
  • Luxury Discounted Jewelry
  • Luxury Discounted Sunglasses

Business History

We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.

Company Representative

Thumbnail of user ashfordw1
Ashford W.
Customer Service Manager
Typically responds within 23 days

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