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    Ashford

2024 CUSTOMER CHOICE AWARD

Ashford

Corporate Values

Overview

Ashford has a rating of 4.6 stars from 3,807 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 90.7%
Positive
1,680
Neutral
55
Negative
117
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Instant Feedback

11,171 reviews

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How would you rate Ashford?
Business's Favorite Review

“Excellent transaction.”

Ed S.
8/4/21

Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.

Date of experience: 8/3/21
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Top Positive Review

“Very good”

Tamilselvan W.
6/1/22

Very good. I would recommend everyone to choose ashford.

Date of experience: 6/1/22
See positive reviews

Reviews (3,807)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (110) customer service (340) quality watches (36) thanks ashford (17) warranty card (20)
Thumbnail of user davidv1888
Michigan
1 review
0 helpful votes
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March 11th, 2023
Verified purchase

Easy to find what your looking for, wide selection and good prices.

Reason I chose this business:

Quality watches at a good price.

Date of experience: March 11, 2023

Thumbnail of user lisad2900
South Carolina
1 review
0 helpful votes
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January 14th, 2023
Verified purchase

Just fine. No problems. Fast shipment. Good experience.

Reason I chose this business:

Hip2Save website

Date of experience: January 14, 2023

Thumbnail of user karenf1965
Illinois
1 review
0 helpful votes
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July 21st, 2022
Verified purchase

Experience was smooth, a little of everything., will be shopping again soon

Reason I chose this business:

Grate products

Date of experience: July 21, 2022

Thumbnail of user michaels5482
New York
2 reviews
3 helpful votes
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November 14th, 2022
Verified purchase

Ashford was easy to deal with and stands behind their products 100%

Reason I chose this business:

Felt comfortable and protected given their good name reputation.

Date of experience: November 14, 2022

Thumbnail of user pavanr13
California
1 review
0 helpful votes
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June 1st, 2023
Verified purchase

Product looks fake, trying to get hold of service representative since last week

Sent an online form, did not receive a response.
Called service number multiple times, on hold and asked to leave a message.
NEVER GOT A CHANCE TO SPEAK TO A SERVICE REPRESENTATIVE

Service

Date of experience: May 2, 2023

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,
Thank you for your review. Please reach out to customer service for any assistance you may need

Thumbnail of user eddiet119
Singapore
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase
• Updated review

Good shopping Experience & like the service by Ashford!

Reason I chose this business:

Regular Customer

Date of experience: May 2, 2023

Good Experience
April 22nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Regular Customer

Date of experience: April 22, 2023

Sunglases
November 4th, 2022
Verified purchase
• Previous review

Great product in quality and style to given as gifts!

Reason I chose this business:

Buying for Year End Gifts!

Date of experience: November 4, 2022

Good & Happy Experience!
August 16th, 2022
Verified site experience
• Previous review

Date of experience: August 16, 2022

Happy Buying
August 8th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Satisfy with previous buying

Date of experience: August 8, 2022

Thumbnail of user drewc136
Florida
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

Great watch, as described. Perfect transaction. Thank you

Date of experience: August 17, 2022

Thumbnail of user clairer22
Australia
2 reviews
5 helpful votes
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March 17th, 2023
Verified purchase

A1 service, prices and delivery. Will be buying from here again. Xxx

Date of experience: March 17, 2023

Thumbnail of user ivand140
Oregon
1 review
0 helpful votes
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July 8th, 2022
Verified purchase

Fast shipping and the customer service was great! They treated me wonderful

Reason I chose this business:

Found a good deal online

Date of experience: July 8, 2022

Thumbnail of user user8283
KR
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

Too many interesting watches
Good design
Buy again maybe

Date of experience: March 16, 2023

Thumbnail of user saranyas12
Illinois
1 review
0 helpful votes
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November 17th, 2022
Verified purchase

Great. Looks perfect. And suits my husband real good

Date of experience: November 17, 2022

Thumbnail of user linah55
New Jersey
1 review
0 helpful votes
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September 27th, 2022
Verified purchase

So easy to order and receive my beautiful watch, I had a great experience

Reason I chose this business:

Great collection of watches, affordable prices

Date of experience: September 27, 2022

Thumbnail of user alhenah
Alabama
1 review
0 helpful votes
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September 26th, 2022
Verified purchase

As described, beautiful Swarovski bracelet and ultra fast shipping

Date of experience: September 26, 2022

Thumbnail of user jessicab2929
Pennsylvania
1 review
0 helpful votes
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September 27th, 2022
Verified purchase

Quick and easy transaction! Excited to get my new glasses

Date of experience: September 27, 2022

Thumbnail of user rubenv105
Guam
1 review
0 helpful votes
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February 9th, 2023
Verified purchase

Good to get additional discount on top of reduced prices.

Reason I chose this business:

Great low price and availability of older model watch.

Date of experience: February 9, 2023

Thumbnail of user michelea373
Ohio
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Thank you for allowing me to order from Ashford. My watch arrived timely and I absolutely love it!

Reason I chose this business:

I learned about Ashford from Brad's Deals. Great experience.
Thank you!

Date of experience: February 13, 2023

Thumbnail of user gothamm
Virginia
1 review
0 helpful votes
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November 15th, 2022
Verified purchase

I've bought many items from them including over a dozen watches. I'm generally never disappointed.

Reason I chose this business:

Previous experience

Date of experience: November 15, 2022

Thumbnail of user tome722
Texas
1 review
0 helpful votes
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January 12th, 2023
Verified purchase

Great so far. I hope to do more business with you folks in the future, thanks

Date of experience: January 12, 2023

Thumbnail of user olhas4
Canada
1 review
0 helpful votes
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January 2nd, 2023
Verified purchase

Second time purchase
Great watches, affordable price, quick delivery

Reason I chose this business:

Shopped previosly

Date of experience: January 2, 2023

Thumbnail of user olivera87
California
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

A great selection of watches with very fast and prompt service

Reason I chose this business:

It was where I was able to find the watch at a outstanding price

Date of experience: December 27, 2022

Thumbnail of user anthonyd1771
California
1 review
0 helpful votes
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July 21st, 2022
Verified purchase

The packaged came in nicely and tight so no wiggle room.

Reason I chose this business:

The deals is a bargain.

Date of experience: July 21, 2022

Thumbnail of user haol22
California
1 review
0 helpful votes
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May 8th, 2023
Verified purchase

I have to return my purchase, but it seems like very complicated procedure.

Date of experience: May 8, 2023

Thumbnail of user lees884
Hong Kong
1 review
0 helpful votes
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September 27th, 2022
Verified purchase

Sure will return for more purchase when the price is good

Date of experience: September 27, 2022

Thumbnail of user radekj1
Poland
1 review
0 helpful votes
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May 5th, 2023
Verified purchase

Great deal, quality staff, short time for delivery

Reason I chose this business:

I know them many years

Date of experience: May 5, 2023

Thumbnail of user cww11
Texas
1 review
0 helpful votes
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November 15th, 2022
Verified purchase

The purchase process was smooth and I got my glasses on time

Date of experience: November 15, 2022

Sitejabber for Business

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!

Business Highlights

  • Luxury Discounted Watches
  • Luxury Discounted Jewelry
  • Luxury Discounted Sunglasses

Business History

We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.

Company Representative

Thumbnail of user ashfordw1
Ashford W.
Customer Service Manager
Typically responds within 23 days

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