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    Ashford

2024 CUSTOMER CHOICE AWARD

Ashford

Corporate Values

Overview

Ashford has a rating of 4.6 stars from 3,807 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 90.7%
Positive
1,680
Neutral
55
Negative
117
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Instant Feedback

11,171 reviews

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How would you rate Ashford?
Business's Favorite Review

“Excellent transaction.”

Ed S.
8/4/21

Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.

Date of experience: 8/3/21
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Top Positive Review

“Very good”

Tamilselvan W.
6/1/22

Very good. I would recommend everyone to choose ashford.

Date of experience: 6/1/22
See positive reviews

Reviews (3,807)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (110) customer service (340) quality watches (36) thanks ashford (17) warranty card (20)
Thumbnail of user dinao22
Netherlands
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Very good concerning diversity of products and great prices

Date of experience: August 4, 2022

Thumbnail of user naughleed
North Carolina
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

Great collection and variety to choose from. Will shop here again.

Reason I chose this business:

Great price and quality

Date of experience: November 23, 2022

Thumbnail of user stevens2997
New Zealand
1 review
0 helpful votes
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December 22nd, 2022
Verified purchase

I ordered the Thomas Earnshaw Men's Watch ES-8232-44, blue dial, and received one with black colour.

Prompt reply. The option I was offered is to ship the watch back. The cost of the shipping from New Zealand to the USA will be over $30, the watch price was $67.

* Ashford attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Date of experience: November 22, 2022

Thumbnail of user roquep3
Peru
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

First time ordering from ashford, thats why i dont give 5 stars but the service was good

Date of experience: November 21, 2022

Thumbnail of user donalds1677
New York
1 review
0 helpful votes
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March 18th, 2023
Verified purchase

Great experience; start to finish. Fast delivery. Lowest price.

Date of experience: March 18, 2023

Thumbnail of user petek133
Florida
1 review
0 helpful votes
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March 24th, 2023
Verified purchase
• Updated review

Have dealt with Ashford numerous times before always a pleasure.

Reason I chose this business:

Simply because they are awesome.

Date of experience: March 24, 2023

An awesome Seiko
December 5th, 2022
Verified purchase
• Previous review

It's such a pleasure dealing with a super reliable source. Thank You!

Reason I chose this business:

This is my second order because it’s an honor dealing with reliable places.

Service

Date of experience: December 5, 2022

Very easy and simple process my only complaint is that...
November 30th, 2022
Verified site experience
• Previous review

Very easy and simple process my only complaint is that i never ever received the additional 5% discount I was supposed to additionally get.

Reason I chose this business:

Very nice selection

Date of experience: November 30, 2022

Thumbnail of user johnd7787
Washington
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

Happy experience, good communication, including tracking.

Date of experience: March 23, 2023

Thumbnail of user larrym1724
Georgia
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

Was easy like that they have affirm for payments as well

Date of experience: March 23, 2023

Thumbnail of user ralib
Bulgaria
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Timely delivery of a high quality watch. Very competitive price.

Service

Date of experience: February 13, 2023

Thumbnail of user levim104
Arizona
1 review
0 helpful votes
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November 24th, 2022
Verified purchase

Every purchase is a flawless business transaction, including shipping.

Reason I chose this business:

Best price.

Date of experience: November 24, 2022

Thumbnail of user cheamt
PG
1 review
0 helpful votes
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February 12th, 2023
Verified purchase

Reasonably priced...super fast delivery of less than 6 days to south east Asia. Trusted seller

Date of experience: February 12, 2023

Thumbnail of user allanw181
Florida
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

Everything went well with the process including ordering, tracking and delivery.

Reason I chose this business:

I view a competitively price watch that I liked and subsequently ordered it.

Date of experience: February 10, 2023

Thumbnail of user georgep1203
Ohio
2 reviews
0 helpful votes
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February 10th, 2023
Verified purchase

Easy and productive experience with a good product.

Date of experience: February 10, 2023

Thumbnail of user joep1639
Maryland
1 review
0 helpful votes
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March 12th, 2023
Verified purchase

Best price compared to everyone. High site ratings.

Date of experience: March 12, 2023

Thumbnail of user hansjrgm
Germany
1 review
0 helpful votes
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January 28th, 2023
Verified purchase

I got my watch in original box but without any papers?!

Reason I chose this business:

Price og course

Date of experience: January 28, 2023

Thumbnail of user louisf303
New York
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

Got these Sun Glasses for my wife. She was very pleased with them.

Reason I chose this business:

Great combination of price and product.

Date of experience: February 6, 2023

Thumbnail of user jeffreyl1287
North Carolina
1 review
0 helpful votes
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January 16th, 2023
Verified purchase

Great watch, quick delivery.enjoyed the overall experience and will definitely purchase again.

Date of experience: January 16, 2023

Thumbnail of user roxannea110
California
1 review
0 helpful votes
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January 19th, 2023
Verified purchase

Good, thank you very much! I love my watch a lot! It is exactly like the photo :)

Date of experience: January 19, 2023

Thumbnail of user tristanv23
Pennsylvania
1 review
0 helpful votes
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January 10th, 2023
Verified purchase

Friendly user website and easy to order. Great Deals! :)

Date of experience: January 10, 2023

Thumbnail of user clayb139
Australia
1 review
0 helpful votes
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August 5th, 2022
Verified purchase

Another smooth experience, great watch and delivery to Australia in less than 2 weeks

Reason I chose this business:

I've purchased almost a dozen watches from Ashford

Date of experience: August 5, 2022

Thumbnail of user gregorys1130
New Jersey
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Never received 10% first time discount on the watch, tried at checkout would not work

Date of experience: October 1, 2022

Thumbnail of user vietn16
California
2 reviews
0 helpful votes
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July 23rd, 2022
Verified purchase

Comfortable and confident in ordering from Ashford, I trust this website.

Reason I chose this business:

The watch is amazingly lovely.

Date of experience: July 23, 2022

Thumbnail of user chadm508
California
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

Quick shipping. Very happy. Item is real not fake. Best price around.

Reason I chose this business:

Great price.

Date of experience: May 16, 2023

Thumbnail of user kokilal
North Carolina
1 review
0 helpful votes
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June 15th, 2023
Verified purchase

Order is not been delivered and no response mail from customer care.

Service

Date of experience: May 16, 2023

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,
Thank you for your review. Please reach out to customer service for any assistance you may need

Thumbnail of user nickg837
Oklahoma
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

Easy to order. Fast shipping. Purchased several watches from Ashford. Overall 8.5/10.

Reason I chose this business:

Value, availability.

Date of experience: July 3, 2022

Sitejabber for Business

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!

Business Highlights

  • Luxury Discounted Watches
  • Luxury Discounted Jewelry
  • Luxury Discounted Sunglasses

Business History

We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.

Company Representative

Thumbnail of user ashfordw1
Ashford W.
Customer Service Manager
Typically responds within 23 days

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