Ashford has a rating of 4.6 stars from 3,789 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 days
Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.
Very good. I would recommend everyone to choose ashford.
Very disappointed as above this continues to happen that your company does not post out filled in warranty scans, very upsetting. I have been told they have been sent but that was 23 days ago and still no signs after waiting 2 months from purchase.
I did, I purchased another mido automatic watch which should come with a filled in warranty card we'll wait and see? Order number w*******591,.
Date of experience: November 30, 2024
I've purchased items from Ashford several times over the years and every time I've had a great experience! Quality watches, authentic and quick shipping! Will continue to use this company! Thank you for always living up to my expectations!
Online many years ago
Date of experience: November 23, 2024
Great prices... just wish I lived in the States!:-) Import charges and VAT add a juicy surcharge to your purchases if getting delivered to the UK, but overall they are still worth it! That says a lot about the unbelievable value Ashford are able to create in their pricing of a seriously strong range of sunglasses. If you are looking for some of their rarer items - like Montblanc - then there is nowhere cheaper on the web.
Brilliant range of sunglasses at a great price.
Date of experience: November 1, 2024
Great prices... just wish I live in the States!:-)
So much cheaper and great range.
Date of experience: October 21, 2024
Just placed an order first time about 2 min. Ago. I shop extensively with Jomashop (Bought 20 watches from them past 6 months). I hope my experience with Ashford will be just as good or better. Thank you
Ashford had the exact Edox model I was looking for. Delfin
Date of experience: December 14, 2024
Greta company for watches, I usually shop Jomashop for my watch collection, but I discovered Ashford and I am very happy with Ashford. They respond to my e mails right away and explained clearly about my concerns, which was only to find out the delivery time. I just put in a new order and I am very happy with Ashford
Great selection, great customer service and great prices.
Date of experience: December 17, 2024
I used to do such purchases with Ashford and drill my shop. Make real my shop has absolutely abhorrent customer service. They don't care at all about their customers. I easily spent at least $20,000 with them over about 6 or 7 years. Thus far, Ashford has not given me a problem. I hope I don't run into run if I ever need to return anything, but as for now, I'm strictly with Ashford
Best prices best selection
Date of experience: October 9, 2024
I received my Luminox watch and am generally satisfied with the product. However, I noticed that the package did not include the user manual, which I consider important for a new product. I only received the Luminox warranty certificate. It would be ideal if future purchases ensure that all necessary items are included to provide a complete customer experience.
Thank you for your attention and for offering quality products.
I choose Ashford because they offer high-quality watches, fast shipping, and excellent customer service. Communication with the support team is quick and efficient. I’ve had the pleasure of speaking with Nick, and his service is truly a 10/10.
Thank you for consistently delivering a great experience!
Date of experience: December 10, 2024
Ashford did great! Never ordered from them before this, which always makes me nervous. I'm very happy with the service. I love that I need to sign for the delivery and they don't leave it on the front porch. I had to go to UPS to pick it up. I'd rather do that than a porch pirate have a merry Christmas!
Date of experience: December 13, 2024
Great item for the price. However, the glasses were just put into a small box big enough to fit the glasses. No case for protection or plastic to protect lenses. Terrible shipping practices, if done on a regular basis. I would never buy from them again. Shipping, if it matters, was ultra-fast.
Advertised price was nice
Date of experience: November 20, 2024
Hi,
Thank you for your feedback regarding the shipping issue. We have reported the issue to ensure it doesn't happen again in the future. We’re glad to hear that you’re happy with your purchase and the shipping speed.
We appreciate your understanding and look forward to serving you again.
Fast, easy convenient shopping experience. Nice selection with some great prices. I found Ashford through another retail site and so glad I did! They have a nice inventory to choose from, many with excellent pricing. Delivery for the product I ordered was surprisingly fast and it came well-packaged. I will definitely put Ashford at the top of my list when shopping for accessories.
Directed to Ashford from Brad's Deals.
Date of experience: November 13, 2024
Nice easy transaction and found what I wanted at a great price. Shipping to the UK was pretty quick with only a minor let down due to the UK shippers taking more time than they needed. This is no reflection on Ashford or the service they provided.
I chose Ashford because they had what I wanted at a great price.
Date of experience: September 14, 2024
The product details on this website are thorough with high-quality images. The descriptions of products are very detailed. Checkout was quick and secure, and I appreciated the multiple payment options available. The shipment was great, and the package arrived at my doorstep on time. In conclusion, I recommend Ashford for anyone looking to buy watches or sunglasses.
I chose Ashford today to buy a watch, and I have found that your prices are absolutely unbeatable.
Date of experience: October 27, 2024
I recently ordered a gold and purple watch for my son-in-law. He really liked it and some of his college friends were envious, so I ordered two more watches that he can sell to them. My first order was seamless and I hope that order number 2 goes as well. Thank you.
Selection, Price, Previous Purchase
Date of experience: October 12, 2024
This order was a joy from start to finish. Ordered a Hugo watch from Scotland on a Sunday morning, and had the watch in my hand by the Friday afternoon! Absolutely fantastic service, and could watch the tracking details all the way. The watch itself was less than half the price of UK sellers, and that included the international delivery. I will 100% be ordering from Ashford again.
Cheapest price on the web for the item i wanted, even including the international shipping.
Date of experience: December 4, 2024
Good price and easy to order, only 4 stars at the moment as i need to see how the international shipping to the UK goes.
Cheapest price on the web for the item i wanted, even including the international shipping.
Date of experience: November 24, 2024
I had a separate order (some sunglasses) that I had to return due to size and fit. No problems - just a simple phone call, print the info and off it went. Kind person in customer service...fast shipping to me for the items. Quality items at a fair price.what could be better?
Very kind person assisted me with returning sunglasses..simple.
See above..
Date of experience: October 23, 2024
Super comfortable watch, gives me go anywhere do anything g-shock vibes but in a more stylish way in my opinion. The size is just right for my slightly under 7" wrist. When purchasing I was a little concerned the 22mm strap was going to be too "thick" but it looks and feels amazing. Again, very comfortable and great looking watch. Purchasing through Ashford was quick and easy. Got delivered a day ahead of the initial estimated date. Great experience overall, highly recommend.
Great products at amazing prices.
Date of experience: September 9, 2024
Watch arrived quickly, working well. Tritium markers have plenty of life left as of this writing 11/11/2024. Luminox tritium is subtle but effective on all 3 I have had previously. This one is no exception. 2nd jomashop purchase, certainly will do business again!
Date of experience: November 11, 2024
Shopping with Ashford was easy and the overall packaging was very very good. I received my Longchamp frames and original case in perfect condition. Would absolutely order from Ashford again but would upgrade my shipping for sure. USPS takes forever to get to us!
Date of experience: August 31, 2024
I believe Ashford to be a reliable retailer with great, rotating inventory and fantastic deals. I have made more than one purchase with them and each time, am satisfied that I am getting genuine goods with value for money.
Date of experience: November 18, 2024
All the luxury brand sunglasses I have purchased have been easy and run smoothly in transacting. I had to return one pair I didn't like once I received them and the return process was just as quick and easy.
This place is a hidden gem of products
Luxury brands at deep discounted prices.
Date of experience: September 14, 2024
Easy and quick. Thank you for making that happen on your site. However, your Gucci Sunglasses are not as direct to find if you don't know how. They aren't listed under Sunglasses in your menu and when you use the search bar and type Gucci, you get two categories. The one for Gucci Sunglasses pulls no result and you get a message saying could not find. When selecting Gucci as the choice of the two categories, it pulls up the sunglasses and opticals. You are likely missing traffic and sales because of this. I am a UX Designer and UAT by trade, and I hope this helps.
Thank you
Looking for Sunglasses, I love them and buy a lot. A sale is always helpful for me, along with variety.
Thank you
Date of experience: January 13, 2024
Pretty easy to navigate. Thank you
I wanted new sunglasses
Date of experience: September 4, 2022
I had never heard of this website. It popped up on Google when I was searching on a pair of sunglasses (not the ones I purchased). So, I looked around and I really liked the selection and prices. I'll be back for sure. Thanks!
Date of experience: October 4, 2024
I placed an order over the weekend to the wrong address. Left a message and was contacted first thing Monday morning with a solution. Perfect.
Watch arrived to the right address within a few days.
Great price too.
See above
Date of experience: September 24, 2024
The website is very straight forward and easy to use. They offer lots of discounts on top of the reduced prices the watches are already listed for. So glad I was introduced to this website where I can buy great watches at an even greater price point.
My husband had ordered another watch prior to this gift purchase and I was extremely impressed by the authenticity and quality of the watches on this site.
Date of experience: August 20, 2024
I recently ordered a watch from this website and was pleased with the deal I got. However, I was disappointed to find that the manufacturer's box in which the watch came was completely damaged. It's clear that the damage didn't occur during shipping but rather that the watch was shipped in this condition. While the watch itself seems fine, receiving a damaged box detracts from the overall experience, especially if the box is meant to protect or present the watch. I hope the company improves its quality control in the future.
Better price
Date of experience: August 22, 2024
Better price
Date of experience: August 12, 2024
Easy to purchase and delivery was fast but my biggest issue was it didn't come with a manual or warranty. I registered the watch online but said there's warranty information is not available. Also, the manual can be downloaded but it never pushed through, just circling forever. So yes, how will I know how to operate this thing?
Still no response been a week now, so…
Date of experience: November 9, 2024
Date of experience: October 27, 2024
I was not notified that for you had an issue with my payment, so for over two weeks I thought the order had gone through. Prior to contacting your customer service department, which was very responsive, the only correspondence that I had received from your company was an order confirmation message. Last time, I selected paying with my Amazon account. This time I just paid with one of my Visa cards. I realize that this is probably Amazon's fault, but I still should have been proactively contacted.
I'm too lazy to search on another site for the watch that I had previously selected and tried to buy before the payment snafu messed things up.
Date of experience: November 19, 2024
Hi,
We sincerely apologize for the issue you encountered with your order. We're glad to hear that our customer service team was responsive to your concerns. We’ve reported the payment issue to ensure it does not happen again in the future.
Thank you for your valuable feedback, and we appreciate your understanding.
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.
Hi Tony,
We apologize for the issues you're experiencing. We are currently investigating the situation, as we can confirm that the cards were sent.
Thank you for your patience, and we’ll keep you updated as we look into this further.