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  • Ashford

2024 CUSTOMER CHOICE AWARD

Ashford

Corporate Values

Overview

Ashford has a rating of 4.6 stars from 3,041 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.

Proactively asks for customer feedback

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 89.9%
Positive
1,120
Neutral
30
Negative
96

Instant Feedback

9,554 reviews

50
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How would you rate Ashford?
Business's Favorite Review

“Excellent transaction.”

Ed S.
8/4/21

Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.

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Top Positive Review

“Very good”

Tamilselvan W.
6/1/22

Very good. I would recommend everyone to choose ashford.

Reviews (3,041)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (219) customer service (262) quality watches (52) quality product (61) thanks ashford (22) warranty card (20)
Thumbnail of user francisf208
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

Ordering was very easy and I would definitely recommend ordering from Ashford

Thumbnail of user berrym34
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Fast ship, great price, great watch………………………………………………..

Thumbnail of user michellel2826
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Great shopping experience. Received quickly in great packaging.

Thumbnail of user juanc1684
1 review
0 helpful votes
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September 12th, 2024
Verified purchase
• Updated review

No good service at all, I sent an email to customer service because I need them to contact UPS, and no answer.

No feedback after more than 72hrs.

Reason I chose this business:

Very good prices.

Very good intuitive page
August 29th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Very good prices

Thumbnail of user davidd6392
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

Great Great price and very easy to navigate the site the watch is great looking and I love it

Reason I chose this business:

Because of the price

Thumbnail of user irenaa15
1 review
1 helpful vote
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October 29th, 2024
Verified purchase

Good products, price, and beautiful watch.
Very good delivery experience.

Thumbnail of user yvettef218
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Nothing bad to say about their Customer service, awaiting my refund

awaiting my refund

Reason I chose this business:

Online advertising

Service
Thumbnail of user shanem689
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

Good last time i used hopefully will continue cheers from Australia

Thumbnail of user razvanp15
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

No drama, on point, very satisfied with their online store.

Reason I chose this business:

I chose this website because I preserved in the past from them, they are legit and you can save with them.

Thumbnail of user deborahm3423
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

Website easy to navigate. Watch available and shipped immediately.

Reason I chose this business:

Like the watches.

Thumbnail of user somerm8
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase

Easy to order great price love the watch it came pretty fast and legit

Reason I chose this business:

Price was good

Thumbnail of user osio1
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

Very simple and pleasant, priced right beyond my expectations

Reason I chose this business:

I have been shopping Ashford for over a decade- best prices

Thumbnail of user s.u1
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

I have ordered a couple of pairs at separate times. Shipping is reasonable. Glasses came in perfect order. I returned 1 because it didn't fit. Had to pay to ship back. Waiting on them to receive it and refund me. Hopefully it all goes smoothly. Thus far, I am satisfied.

Requested return label and RMA. So far so good

Service
I was lured to this website with a coupon for $20 off...
March 31st, 2024
Verified site experience
• Previous review

I was lured to this website with a coupon for $20 off my first purchase if I subscribed and it never came. Instead i had to email Ashford and they sent me a code for 10% off. I am not happy with the bait and switch tactics. So in the end i ordered a cheap pair of sunglasses instead of the prada

Reason I chose this business:

I was lured to this website with a coupon for $20 off my first purchase if I subscribed and it never came. Instead i had to email Ashford and they sent me a code for 10% off. I am not happy with the bait and switch tactics. So in the end i ordered a cheap pair of sunglasses instead of the prada

Thumbnail of user brianh4441
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

Lowest price anywhere and came with cool travel case, I am very pleased!

Reason I chose this business:

Lowest price anywhere for this watch

Thumbnail of user whitea32
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

Everything fine. Thanks so much. Please don't make me write more

Thumbnail of user rosensteelk
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Fast shipping, product true to picture and authentic. Easy shopping experience

Thumbnail of user michellec3556
2 reviews
0 helpful votes
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October 16th, 2024
Verified purchase

My Brad's Deals coupon didn't get applied for free shipping

Reason I chose this business:

Brad’s Deal

Thumbnail of user seannas6
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

Quick and efficient and affordable. I love the deals and brand variety. Will definately shop again.

Reason I chose this business:

Great deals

Service
Thumbnail of user baskins
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Watch came in the wrong box and without warranty card. Correct box and card sent when I called

Service
Thumbnail of user patriciag3121
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Easy to order. As long as its a good product I am happy. Great price and good product. Very happy!

Thumbnail of user garyy365
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

Quick and easy. Very good for branded watches at good price. Shipping price is also very reasonable

Thumbnail of user seanb1213
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

Good selection of items, fast shipping, good price and packaged well.

Thumbnail of user chrisr2705
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

The website is easy to navigate and order watches from. I will return again.

Reason I chose this business:

Ease of use

Thumbnail of user lesiak14
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

Good service, I love to have deals with Ashford, fast delivery. Thanks

Thumbnail of user tonyd1519
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Fast n easy.I would definitely recommend buying products online. The most convenient way ever.

Reason I chose this business:

Great prices and lots of choices.

Sitejabber for Business

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!

Business Highlights

  • Luxury Discounted Watches
  • Luxury Discounted Jewelry
  • Luxury Discounted Sunglasses

Business History

We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.

Company Representative

Thumbnail of user ashfordw1
Ashford W.
Customer Service Manager
Usually responds not within the first month

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