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Ashford has a rating of 4.6 stars from 3,044 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.
Proactively asks for customer feedback
This company responds to reviews, but usually not within the first month
9,565 reviews
Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.
Very good. I would recommend everyone to choose ashford.
I don't blame Aashord on this specifics but did submit affidavit and police report as they requested and still as of today no refund.
Still waiting on my refund
Prices offered
Was able to navigate through site without difficulty, browsing and payment was a breeze.
Quality promised Negative!
I had to pay the return shipping!
Never buy anything again from this place
Products used:
Sunglasses
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need
Very easy To apply the coupons and get a great price. Shipping arrived sooner than expected, which was a bonus.
All straight forward for shopping. I haven't needed any customer support at all, so I can't comment on Ashford in that sense.
The particular model and brand of watch was by far cheaper at Ashford than elsewhere on the internet. In that respect Ashford selected itself.
Great price and easy checkout, my watch arrived quickly and I Love it!
For a great deal on a new watch
Easy to order, shipped on time and exactly as described.
Great price
This is my first purchase in this store, I was pleased
Excellent purchase and quick delivery
The watch is new, packaged well and delivered fast.
Price and value.
Easy to order. Good information. Good past experience so I have confidence in receiving quality, new, merchandise.
Great value on quality product.
How can I resist Black Friday?
Good Selection. Easy to shop. Fair prices and reliable delivery.
Value and availability of well made merchandise.
Easy to shop. Great suggestions and variety.
Good experience in the past. Reliable shipping.
History of shopping on Ashford has been consistent, enjoyable and reliable.
Great offer.
Great navigation on site. Prompt delivery and well packaged.
New item I was interested in. Decent price.
Good selection. Easy navigation on website. Reviews videos helped visually to see how item looks on the wrist, and in the hand.
Reasonable prices and selection.
Easy to navigate website. Good variety. Information can sometimes be confusing or contradicting. Example contradicting information on water resistance. Also, another item showed "Eligible for EXTRA 12", but was a Flash deal and was not able to be applied at checkout.
Flash deal I did not see previously.
Viewed several watches. Did some research and your stock satisfied my interest. Price was reasonable and ordering easy.
Simple to shop and narrow searches. Easy to arrange payment and shipping. Overall shopping experience is good. Enjoy the variety and ease of purchase. Unfortunately the item I purchased was not functioning. The customer service did respond promptly and I am in the process of returning the item. Expect this experience to be a rare event.
Great selection. Interesting variety.
My watch was exactly as described, and super clean in person. This won't be my last purchase with Ashdod.
Second purchase was easy and fast and the watch was again exactly as advertised. No bait and switch no damage no mess.
Great watch at a price I couldn't walk away from
Ashford always has unique, quality watches at unbeatable prices. All my orders have been packed well and shipped fast with tracking.
Recommended from watch forum.
Upon receipt of the watch, the battery was near the end of its life, so I had it replaced at a vendor near where I live.
Reliable & timely delivery. Item as pictured & described.
They fit me perfectly. I highly recommend buying these glasses
Everything worked out great didn't need any customer assistance the price was right and the shipping was awesome
Easy ordering at the best price point. Quick delivery. Brand new timepiece that is now my favorite watch.
This is the best price anywhere for this watch and the easiest process to get through. Trade here with total confidence!
The best price anywhere for this model watch.
Fast delivery and that too at a great price. The watch is also fantastic and has great wrist presence
Easy to navigate and tons of payment options
Gain trust and grow your business with customer reviews.
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need