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  • Ashford

2024 CUSTOMER CHOICE AWARD

Ashford

Corporate Values

Overview

Ashford has a rating of 4.6 stars from 3,038 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.

Proactively asks for customer feedback

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 89.9%
Positive
1,117
Neutral
30
Negative
96

Instant Feedback

9,549 reviews

50
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How would you rate Ashford?
Business's Favorite Review

“Excellent transaction.”

Ed S.
8/4/21

Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.

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Top Positive Review

“Very good”

Tamilselvan W.
6/1/22

Very good. I would recommend everyone to choose ashford.

Reviews (3,038)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (219) customer service (262) quality watches (52) quality product (61) thanks ashford (22) warranty card (20)
Thumbnail of user stuartb627
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

Quick and easy. Able to sort the items to make it easier for me to find the exact one I wanted. Great prices too!

Thumbnail of user robertd5783
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase
• Updated review

Interested in watch claimed to have sapphire lens. I made purchase. Got watch; no sapphire lens. Lousy false information.

Reason I chose this business:

Price, good price

A Cool watch at a good price.
August 28th, 2024
Verified purchase
• Previous review

Easily navigate fun to browse. Easy to use, good experience.

Reason I chose this business:

Beat all prices.

Thumbnail of user balzsk
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

I didn't see at the description, that this watch has only leather strap I was very disappointed because of this.

I wrote an e-mail about the not full package, but I did not receive any answer...

Reason I chose this business:

Good prices

Service
Thumbnail of user dianec3199
1 review
1 helpful vote
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October 29th, 2024
Verified purchase

At, first I was hesitant to order, but decided to give it a chance. I was pleasantly surprised. My order was seamlessly processed. Thanks!

Reason I chose this business:

You had what I wanted with a great price.

Thumbnail of user andrewy623
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

It was the cheapest price I had seen for Oakley glasses. It was easy to order and the shipping was very fast.

Reason I chose this business:

I saw an advertisement for the price of the sunglasses.

Thumbnail of user matthewp1642
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

I am very happy with the experience. The item is as described. The price is unbeatable and the delivery was very fast.

Reason I chose this business:

Because of the price and variety.

Thumbnail of user vladimirb113
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Easy easy experience, fast delivery, great follow-up and was much appreciated to see the follow-up email. Great experience overall

Thumbnail of user bobbyh426
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I live the watches that I ordered from Ashford.com. The latest watch that I ordered arrived on time with no issue of the watch.

Thumbnail of user brandond1149
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

Transaction was quick and easy. After I placed my order it was quickly shipped, and I received it good working order.

Reason I chose this business:

Reviews and price

Thumbnail of user nateh110
3 reviews
0 helpful votes
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August 2nd, 2024
Verified purchase

I was in search of some shades and found the cutest pair and for and unbelievable price. I will be returning soon and I've already told all my family and friends!

Reason I chose this business:

I saw a promotional ad somewhere and bookmarked the site...

Thumbnail of user chrisd2705
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase
• Updated review

Super deals on great Luminox watches!
Kudos to the unsung HEROES in the Ashford SHIPPING DEPARTMENT!…my watches arrive CARFULLY padded&boxed, and in perfect condition. Thanks!

Reason I chose this business:

Luminox deals!

Super deals on great Luminox watches!
October 10th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Luminox deals!

Thumbnail of user hsiaochuanc1
1 review
0 helpful votes
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September 7th, 2024
Verified purchase
• Updated review

Good and convenient shopping experience
Hope to provide more promition and less subjectivity for sales area

It's convenient!
January 22nd, 2023
Verified site experience
• Previous review
Thumbnail of user ajaykumars2
2 reviews
0 helpful votes
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September 27th, 2024
Verified purchase

Nice... good deals. I made the order and it was sent to me delivered in 2 days. I know it was ground and i am near Baltimore...

Thumbnail of user andrewo856
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

I have ordered from Ashford in the past and found they sell quality watches at a reasonable price with fast shipping!

Reason I chose this business:

Prior purchases and the best prices!

Thumbnail of user c.m23
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

My first time using Ashford. Fast processing and sending of item. Very good customer service. I can recommend these folks. 5 stars.

Got right back to me, cleared it up in one message. Super happy.

Service
Thumbnail of user yefimf1
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

Fast delivery and great service. Will definitely use Ashford in the future. This is my second watch.

Reason I chose this business:

Reliable and with warranty.

Thumbnail of user clayb192
1 review
0 helpful votes
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October 9th, 2024
Verified purchase
• Updated review

Watch delivered quickly. Looks legit. Winding function works. If it continues to work I will keep review as is.

Reason I chose this business:

Product/Licensed Dealer/Price

Easy to order
September 29th, 2024
Verified site experience
• Previous review

Easy to order. I will reserve judgement of complete order experience once I receive tracking number then the item I ordered in 2 to 5 days.

Reason I chose this business:

Product/Licensed Dealer/Price

Thumbnail of user danc133
3 reviews
1 helpful vote
  • Send Message
October 24th, 2024
Verified purchase

Easy website to navigate, very competitive prices and delivery was fast. Will definitely order again.

Reason I chose this business:

Selection and ease of navigating the website

Thumbnail of user ramonar201
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I will definitely buy from Ashford again. Top name watches at affordable prices. Professional & reliable service.

Reason I chose this business:

Ashford was recommended by my sister for having quality watches at affordable prices.

Thumbnail of user keithr1040
1 review
1 helpful vote
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October 17th, 2024
Verified purchase

Brilliant experience - love watch. Will keep an on Ashford for future purchases. Also buying was made easy by using my Amazon account

Reason I chose this business:

Price and choice.

Thumbnail of user nhutv
2 reviews
0 helpful votes
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September 8th, 2024
Verified purchase

Very nice price for a new Luminox. And the delivery was quick and item is new as advertised.
Thanks.

Thumbnail of user jansend3
1 review
1 helpful vote
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September 18th, 2024
Verified purchase

Ordered the product, received the confirmation, received the product as advertised. Super simple and super fast delivery. Thanks you!

Reason I chose this business:

Quality watches at an attractive price.

Thumbnail of user garyl1799
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

Very easy navigation and Website easy to use. Full of products/watches of many brands to choose from.

Reason I chose this business:

Good pricing.

Thumbnail of user sultonoya
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Beautiful watch for this affordable price. I like that I can wear them either everyday or to a date night to the restaurant.

Thumbnail of user stanleyt155
1 review
0 helpful votes
  • Send Message
September 7th, 2024
Verified purchase

Watch very well made great metal bracket. Good dial color scheme

Balanced well on wrist. Good purchase.

Cancelled my order

Reason I chose this business:

Always had a very good experience.

Made several prior purchase all good.

Fast communication

Service

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!

Business Highlights

  • Luxury Discounted Watches
  • Luxury Discounted Jewelry
  • Luxury Discounted Sunglasses

Business History

We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.

Company Representative

Thumbnail of user ashfordw1
Ashford W.
Customer Service Manager
Usually responds not within the first month

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