Canadians beware:

Do not shop at Asos. You will not be able to get your refund from customs as thier website states if you choose to refund your products. You will only receive refund for what you purchased. I paid $613 in customs fees and have not been able to get anything back despite all efforts. No help from Landmark global or Asos.

Your request WILL be denied as Landmark global (the courier they hire to ship to Canada) does not respond to any requests for documentation you will need to obtain your custom refund from thr Canadian Border Service Agency (CBSA).

Terrible company! They should be using another courier but clearly do not care about any of the Canadian customers enough to do so. CBSA mentioned they have so many unresolved or denied cases due to the fact Landmark/Asos have not helped canadians produce the customs documents (proof of import and export) required for them to provide the customs fees refund.

Just shop somewhere else. Not worth it.

Please do not purchase from ASOS ensure ASOS goes burst! I ordeted a 2 mules from ASOS on Monday 31sy Oct 2022, estimate delivery 3rd November. However, courier tracking on EVRI shows that parcel is still not sent out as of 3rd Nov 2022. But is in ASOS Warehouse. Got on the ASOS chat, 3 customer service agents cut me off whilst typing. I demanded to speak to cusyomet service manager, it was load of vain promisrs to ensure this episode of failed delivery is not repeayed. I asked for a concession, no response. ASOS is a rip-off, STOP patronising ASOS!

Do not get fooled by the "Free shipping" mention! That company does not pay for shipping and let you handle it at the Post Office. Well-known as the clerk immediately apologized for the wrong-doing of the company when she saw the package. There are better places to spend your money at.
Obviously laughable customer service on top of that.
STAY AWAY!

The customer service is outstanding! They answered all of my questions promptly. Shipping is fast and the value is great! I will definitely be doing more business with them.

This company's products are top notch. I will continue to order from this company, they are just that good. This company always delivers quickly.

I returned 2 out of 4 items in March and since then I havent received money. They confirmed they got the products and they accepted the return but then they sent me like 50 emails saying that they have a delay. It has been 10 months. No human person has contacted me or tried to explain this frod, I got replies only from bots. Please never buy at asos, as they just cheat customers

I would really give it 0 stars but to say that there products are terrible quality is an understatement. On top of that, I returned everything on my order - however they sent me a return address in Canada which means I cannot get my $85 of duties back because they are hiding behind the fact that it wasn't returned to the UK - reached out to customer service and they just don't care. They've been an pain to the CA border services so BE WARNED!

I bought an expensive eyeshadow palette and 1 of the shadow was broken. I asked them for a partial refund as I don't have the time to go to the post office due to my job and they said they could only give me a voucher for a 20% off to buy the same palette! I didn't want the same palette, only 1 of the shadows was broken and you can get 20% off vouchers on the site any day. So basically I have a palette which is partly broken and Asos couldn't be bothered to issues me with a part refund after I explained my work hours. Last time I buy anything from them and I have spent a fortune I the past.

Lairs trolling my email for weeks saying they will honer the original price with discount code to later withdraw once I asked for the link over 10 emails sent by them playing childish mind games. Scumbags.

It used to be a good company to purchase from about a decade ago but now it's become deceiving and fishy. I was charged $19 to retrieve my package from the post office. It was not customs or taxes; they made it clear that the charge was made by ASOS. A fee called COD (collect on delivery) that Asos doesn't disclose to its customers at the time of purchase. I paid $77 for my order (including delivery fee) and another surprise $19 to have my package released. So BEWARE of this website as what may seem like a good deal on sale items will end up costing you more than the full price.

I believe there are more victims out there for this bad service, I purchased a few items on ASOS and every time I reached out to Agents, they always said I should wait a few more days, if I don't get the order they will refund me, it's been 1 month now they still extending the delivery date. What's funny I receive an email to rate the order which I've not received yet.

I bought two inexpensive items and was suddenly burdened with a crazy shipping tax which I had no choice but to pay to a completely random third party shipping company (that has the worst reviews ever) this was not made clear to me before I bought the items and then I had no choice but to pay - after this I will never use Asos again they should do better - no wonder their earnings report now sucked

Dress is true to size. I live in the tropics, so the material is light and breathable. Love how you can adjust the straps.

Wrong color Shoes sent sent! I tried repeatedly to notify ASOS, that their return tab on the web page, would not create a Return Lable to send shoes back! The return address was not included in order box! I tried to contact them numerous time, they never, replied back, but once I filed a disputed with my Credit Card co., they IMMEDIATELY replied to them saying they were not liable, they sent the correct item,,, AS A RESULT MY CREDIT CARD CO. WANT REIMBURSE ME AND I HAVE SHOES THAT I CAN'T USE FOR THE PURPOSED INTENDED, AND I HAVE NO WAY TO RETURN THEM, DUE TO ASOS WANT REPLY TO ME AND THEIR DUMB TAB WILL NOT PRODUCE A RETURN LABEL!... I will NEVER, EVER, buy any thing from that web site again!

Order number: *******

So I shopped on 11/05/2022. They left it near the bins and attached a photo calling it my secure place even though I know nothing about it. I don't receive the package. I report to Asos who agree that they will refund me. I have been emailing them since and every time a new person responds to the email about a week or two later and says some irrelevant stuff and won't make a refund. They've emailed me a discount code now which I have refused and Kelsey who thinks it's a good idea to tell me to take it. So a five month wait for a refund and insulting discount code. Basically Asos philosophy is: We'll mess you about and then offer you a discount code and force you to shop i within seven days so we can make more money from you. The customer services are a bunch of idiots.

Paid for something over a week ago on next day delivery and it's over a week late. They haven't bothered to offer a refund or replacement. And I still haven't received the item even though I was toLd it would definitely arrive today.

PROMISED delievery 01/10 and its 06/10 still havent recieved anything!
Chat unhelpfull, they promise me again a date which went by without me getting my delivery.
And Asos wants me to wait more
INSISTED on a refund they refuse
BULL$#*! company!