business logo of ASOS
asos.com
general, casual, chic, streetwear, bridal men, womenAge 13-18, 19-25, 26-45
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About the business


Clothing item from ASOSFashion apparel by ASOSMerchandise from ASOS clothing lineASOS fashion product

Business Highlights

General

Target Gender: men, women
Target Age Group: 13-18, 19-25, 26-45
Price: $, $$, $$$

Shipping

Shipping Cost: $5
Free Shipping: sometimes
Free Shipping Detail: for orders over $70

Returns

Return Policy: not free
Return Instructions: items must be in original condition and isn't marked 'final sale'
Return Cost: $4.99

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: general, casual, chic, streetwear, bridal
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 3XL), Women's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Diners Club
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: Active Junky, Rakuten, Mr. Rebates, TopCashback

How would you rate ASOS?
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ASOS Reviews Summary

The overall reputation of the company is significantly marred by persistent customer service issues and delivery failures. Customers frequently report delays in shipping, incorrect items being sent, and a frustrating return process that often leads to dissatisfaction. Many express frustration over the lack of accessible support, relying solely on chatbots for assistance, which often fails to resolve their concerns. While some customers appreciate the product quality, the overwhelming sentiment reflects a declining trust in the company, as unresolved complaints and inadequate communication dominate the feedback. This suggests a critical need for improvement in customer service and clearer return policies.

This summary is generated by AI, based on text from customer reviews

service
658
value
612
shipping
653
returns
579
quality
571

We monitor reviews for authenticity

GB
4 reviews
8 helpful votes
Follow Victoria B.
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Well thought I would come on here and share my experience of Asos, I have only purchased once, and unfortunately they sent me one item in the wrong size, but the customer service was fantastic and I was able to return the items (as unfortuantely I didn't like the second dress!) and all was well. I will buy from again. They do have some lovely things and great pictures.

Date of experience: March 17, 2011
Germany
6 reviews
17 helpful votes
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Brilliant choice a stylish clothing. So glad I found that 60% off voucher yesterday I'll be in my new rags by the weekend :)

Date of experience: March 10, 2011
GB
1 review
3 helpful votes
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You can track your parcel but it doesn't even give you a tracking number i think it is disgraceful and they don't even write back to you in an hour like they say they will

Date of experience: September 14, 2010
China
9 reviews
33 helpful votes
Follow Mia S.
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Surprised no one reviewed this site. One of my favorites! What's cool about t his site is they have a video so you will get an even more accurate feel than pictures.

Date of experience: April 13, 2010