I ordered my wedding dress early March, to be delivered on the 20th, assuming I had lots of time if there needed to be any alterations. (I ordered standard shipping, again, thought I had the time and saved a little money). Did not arrive as of the 22nd, and customer service informed me they do NOT track orders unless you pay for express shipping. Their best suggestion was to "check with my neighbours in case it was delivered to the wrong house". Wow. It's now April 12th and still nothing. They have again suggested I contact my local post office in case of delays, which I have done and they cannot help. ASOS have asked I wait until the 21st, if nothing arrives then to contact them AGAIN. I am confident it will never show up and looks like getting a refund will be a challenge based on other reviews. AND now I'm without a wedding dress. DO NOT ORDER FROM THIS COMPANY. Worst customer service I've ever experienced

The clothes on ASOS are fashion-forward and really fun. The quality is slightly better than Wish. That being said I actually lost money on their return policy. I ordered a large quantity of clothes and returned a few items I didn't like, but because I bought the entire order with a coupon code, they subtracted that entire discount from the few items I returned. They refused to offer me any money back for the clothes I returned, while also refusing to send back the clothes. It was frustrating to say the least.

Completely miserable purchasing experience. I ordered nike (expensive) shoes, paid the tax too. BOOM! I got the wrong shoes. I sent it back to Asos right away, explaining them it was the wrong shoes and all my wishes are to get my money back. Its been a month and guess what? I haven't got my money back! I wrote them above 20 emails, and chats with the costumer service trying to check again and again if they have received the shoes, its been a month so it makes sense they would. All they had to say is "wait till 21 business than will pass, and only then we will check. Than u will have to wait 10 more business days to have your money back". Why do I have to wait so long to receive more than 300 euros for mistake they have made? Simply don't buy from Asos, believe me- its not worth it.

I ordered something from asos on 28. 01. 20 after 2 days asos canceled my orders then I massaged asos costomer service and they said I have to wait 10 working days and I will receive my money but today date ist 23. 03. 20 and I still didn't receive my money i did everything to contact asos but everytime they said some thing don't ever trust asos customers service or aoss they are lying everytime and I emailed them I wrote on Facebook I used asos customer service but I still did not receive my Money. They are theafs they stole my money I will suggest other people who ever want to order something from asos becareful never ever order something from asos they are fraud people and they will make fool of you at the end you can't do anything but to leave your money to them thanks I swear by God I have waited 2 months for my money but they never help me and they never told me the truth

I ordered a watch for my wife and the box came empty. I told them and they refunded the money. I ordered the watch again thinking that this was just a one time mishap. Again, the box came with no watch in it. It took me forever to contact someone. I had to do it through a third party company. Finally ASOS replies and said that they will not refund my money and additionally, they banned ME from their website. The watch wasn't stolen by the mail carrier either, because the package was completely sealed. So they banned me from their website because of THEM stealing my watch. Smh. Ridiculous. I disputed it through my bank but my bank is now going to take the money out of my account. This is just disgusting. My wife and I have been shopping with them for years. And this happens and they ban me. For something they did.

I attempted to order a suit for my birthday from ASOS. I paid for the next day shipping, I received my package and once I opened the package the pants were an entirely different color. So I followed the instructions given by the representative to print off a return label and shipped it back the same day. I was advised to order again so I did and would you believe it I got the same pair of pants in the mail! At this point I am fuming, I spoke with no exaggeration probably about 12 different employees in which not one rectified my issue or offered a solution that worked. I was called my their "escalation manager" (someone in England) on Saturday March 7. He ensured me a request to the warehouse issue would be fixed in 24-48 hours and I would receive a message when I was clear to reorder the correct pants. I received an email Monday March 9 stating that I was good to purchase th score to pants as the issue was fixed. I ordered another pair as advised and of course the next day I received the incorrect item again. 3 times in 7 days I received the wrong item. I have sent every item back and have received no refund and I am still with out the match pants to the suit. And still no one has tried to refund my money or even offer store credit or express deliver of the correct item. DO NOT SHOP WITH ASOS!

Placed an order with ASOS and almost a week later it still hadn't arrived. I logged in to track the order and it said it had been delivered to a neighbour. I had received a calling card and the "neighbour" lived four doors down. When I finally got through to them a very senile elderly man angrily answered the door and said he didn't have my parcel. His name also did not match the name ASOS quoted. I called ASOS and was told I couldn't get a refund nor a replacement until an investigation was raised with DPD. A week later I received an email to say the investigation was conducted and DPD have confirmed they delivered it successfully to a neighbour. They asked me to pick up with my neighbour. I called again and had an infuriating call with customer service who said that the matter was closed their end and they cannot refund or replace the goods. I escalated on social media and email cc-ing the CEO and received a response to say it was a civil matter with my neighbour. I then received a long follow up to say that whilst I hadn't authorised delivery to a neighbour this is what their terms and conditions say (I checked and it doesn't) and that they're allowed to leave items within 50m of my house. They acknowledged I had cc-Ed the CEO and that they would on this occasion reopen the investigation with DpD but make no promises as to the outcome and cannot guarantee how long before I'll hear a response.

Absolutely criminal customer service. I will be boycotting and urge anyone else to boycott ASOS

I was buying from Asos for years now and I now can say that quality wise items are going down yaer over year, some items are okish, others come looking great and after just 3 days of wearing fabric starts to go bad (synthetics go fuzzy/hairy, cotton thins out so much in some parts it is almost see-through). Also their unbelievably stupid shopping experience, while buying 2 piece suit I got to choose pants size in inch measurements, but blazer was somehow in cm, and worst part actual measurement units are not mentioned, so I guessed they are in inches also (like pants were) I mean WTF? How is that possible?
Yes, their shipping is good and package comes fast, with tons of plastic baggies to dispose after, but I won't be buying anything from there, because after spending 100+ euros in a week you are left just with bag of rags.

I'm an older adult returning to college for a graduate degree. I have been a long time Asos customer, and recently decided to sign up for their 10% student discount. This discount issue I have been dealing with since January 2020. At this point it's not the 10% I'm upset about, but the ill treatment by the staff from their care department. I find them very bias and or prejudice against older adults. It all started when I signed up in January as stated earlier, and kept getting emails from my college email account that my discount code was sent to my primary email account, this never occurred so I contacted asos care department. They asked me for a copy of my student ID, that was not enough as it did not have the "year I enrolled and year I will be completing my studies". They then asked for the official acceptance letter that I received of my acceptance to my university. That still was not enough they wanted a picture of the error message that I got via the email in regards to my discount. Why I think asos company or staff from their care department is bias or prejudice against older adults? After I submitted additional ID with my age not to mention my picture which they can see I'm Black, they started asking me for additional items which I provided and still have not gotten a response or a discount. I'm very disappointed and was not expecting this treatment from what seem to be a diverse company. Not to mention the owner Mr. Robertson is 52 years old and have such unpleasant staff working for him.

Placed both second and third order at the same time, except chose different shipping options for both orders (standard vs expedite). Expedite order arrived ahead of schedule with great tracking info (stellar experience). The standard shipping order still has not arrived and has completely useless tracking info. The only info I've been given for the standard package is "left ASOS", which has been at that status for almost a full month. At this point I don't know if standard package will ever arrive. ASOS is great when you pay the extra shipping cost but is a nightmare when you opt for standard. Ordered from Canada btw.