I should of looked at reviews because I wouldn't have thought twice and bought from the site. Asos charged me a third for some fees I had to pay before receiving my package, took forever to arrive. The clothes I bought were incredible cheap didn't like a single thing, completely different from the picture. After returning the whole package, they deduced me from the full refund even though everything was in perfect condition, the way I got it.

Ive been shopping with asos for years now. The quality is usually low for the prices they charge but I dealt with it. I just received my latest order (a pair of shoes which arrived dirty and stained!) The most revolting thing was that in the shoebox was a candy wrapper! This shows that they have no quality check in place! I contacted them and instead of offering an apology they just matter of factly stated how to return the item. Thanks! Doesnt help me at all considering I now dont have a pair of shoes to wear to an upcoming event. Absolutely horrible customer service.

I was extremely skeptical about ordering from asos after reading all of the negative reviews, but I was surprised with how satisfied I was with my order. I ordered about $150 worth of clothes (jean skirt, suede boots, body suit, and two shirts!) which qualified me for 2 day express shipping. I wasn't courting on getting my package on time after reading the reviews, but sure enough two days later I came home and saw the package sitting outside my front door. The clothes were of good quality, the only reason why I didn't give 5 stars is because the sizing was a little confusing (im not familiar with European sizes). I would definitely recommend spending a little more to get the express shipping.

Absolutely terrible company i ordered 2 orders one been a coat paid an instalment of £25 through klarna and still haven't received any of my orders, now on day 3 and I pay premium delivery. Spoken 8 times to on line chat who all say the same thing, that my query has been passed to a specialist team and they don't know if I will receive my orders. Logged onto my ASOS account only to find that my account has been blocked. Asked again on on line chat told they can't tell me anything but not too worry the specialist team are looking into it. This is absolutely terrible and has caused me anger, stress to point of me crying. I now know my instalments will be taken each month of £25 to klarna plus the £20 for my other order and there is nothing I can do about it. I know I will never receive these orders. I have been a loyal customer since 2007 and I have spent thousands to this on line shop.

Purchased online on the Canadian ASOS site. Order included free delivery for a total order of $119. Received the order at the local post office with a COD charge of $16.75. Talk to customer support. It's apparently taxes and duties. There is nowhere on the order or online where it suggests there may be extra charges. This is short sited on ASOS' part and seems like sketchy business practices. I will not order from ASOS again. Lets hope I don't have to return this purchase cause I'll be out my $16.75. I am also VERY DISAPPOINTED, like so many others.

I placed an order for the first time with ASOS two weeks ago, and instantly regretted it when I saw all the horrible reviews. Fortunately, my experienced with ASOS ended up being lovely!

I bought 4 pieces of clothing (2 tops, a pair of jeans, and leggings) which they told me would take around a week to ship. All of my purchases ended up coming 2 days early and were all fairly nice quality. I was a little concerned with the pants because I bought them size 'tall' but I am 5'11 and sometimes 'tall' can still be too short. However, the pants fit great and were by-far long enough. Now I live in Chicago so I am not sure if living in an urban city helped my order arrive faster, but overall I really enjoyed shopping with ASOS!

If I could give them 0 stars I would! I received an email from ASOS on 4th December stating the refund has been processed. It is now 31st December and I have not yet received my money back! I had contacted asos (chat) twice now and by the second time talking to them I got notification that supposedly they had refunded the money into my account. They said that customer care will be in contact with me in 3 days. It's just such shocking service by a well-known company! Extremely unprofessional and I will never shop with them again! My refund was $416! Which is a lot of money to wait for the refund to be in my account. The fact that I've had to follow up twice and do their job for them because they obviously just do not care! Easy enough to take my money but not easy enough to return what is mine! I still have not received the money and needing to wait another week to see the money (if I ever do!).

Great products, horrible customer service. I have been ordering from them for several years, I recently had an issue with an order being sent to a wrong address. When I contacted them, instead of assisting me with my issue they gave me a condescending useless response and directed me to their returns policy! I have been a loyal customer for the past 5 years and was shocked at the caliber of customer service from such a big company. I won't be ordering from them again.

I ordered a package that was suppose to be delivered by oct 12. It's not almost two weeks past that date and the only answer I am given when I try to CHAT (why the hell no customer service number?) is that they are contacting the carrier. The tracking number has shown NO updates on where the package is since Oct 9th?! Said it was leaving NJ, a short distance from my home in PA, and nothing since then. NO ONE knows where it is?! I demanded a refund tonight on their chat and was told he would "hand the issue to the right team". Anyone have any suggestions on how to force this fraudulent company to give your money back?

I placed my first order and was so excited they had the shoe I was looking for. When it came it was the next size larger. I logged on to see if I made the mistake, and soon found out they were sold out in my size and just shipped the nearest thing. I also noticed that the price had gone down. I emailed them and they said there was nothing they could do. They included a 10% off coupon for my trouble. Very cold email and point blank. Ship our shoes back and keep an eye on the shoe. We may get it in again, we may not. The shoe isn't terribly big, but it's the point. They should credit me on the sale price at the very least. It went down before I even received them. Very poor customer service.