Absolute Bull$#*!! I've order my clothes and it is now over a week late and they've told me 3 times now to keep waiting and waiting. After 3 times chatting with them I try asking for a refund. They tell me I can't get it and have to wait 2 more days AGAIN. Mind you my tracking again hadn't changed for 5 days this time. I had started an initial investigation, which they did not even go through with, then again without them telling me that they had not even processed the first one. All this to still not get my money back. Great :)

One star is generous. We live in Canada. By the time we paid the surprise fees at the post-office and the return shipping fee, we were out an additional 42.5% on the actual purchase price. Most of the clothes were far, far too small, even after measuring carefully and using the ASOS online sizing tool. It is impossible to contact customer service. We just gave up, sent the clothes back and chalked it up as a terrible learning experience. DO NOT USE THIS COMPANY!

I've been an obsessively loyal and freeeeequent customer of asos since 2006. Absolutely love their insanely vast selection, easy-to-navigate website layout, and flawless customer service! Nothing but the best! ASOS rocks! :D

I honestly have no idea why there are so many negative reviews... I have now ordered a total of three times, and never was I disappointed. Items arrived on time, actually last time I got them a day earlier, and they are exactly what I ordered and expected. Sizing is fine, they run true to size: all in all I ordered three pair of shoes, two jackets, a pair of trousers, a body suit and a dress - everything looks and feels, material-wise, as pictured. Nothing was damaged or missing. Quality is comparable to H&M. Will order from them again.

I bought a pair of shoes and sent them back right away because they were poor quality! That was exactly two months ago and I still haven't received my money back. When I contacted them they confirmed the shoes are back in their unit, but they can't send me the money back because of a technical issue! Are you serious? What the hell! That is not my problem. I did my part and delivered the shoes, no you should send me back the money! I already have been in contact with them two times and every time I have to approach them! They don't even have the guts to write and apologize for their own faults! Unbelievable! Is the worst! Never ever buying something over ASOS and I am fully motivated in writing them bad reviews everywhere so at least this way I hope to get their attention and my own money back! The worst!

Horrible experience and after reading other reviews I realize I'm not the only one! First they sent me the wrong dress, then they claim they didn't receive it back and wouldn't refund me cause I don't have a proof of return, I dropped it off in a ups box. I ordered the dress again as it was for a wedding and received a broken zipper. Then paid for expedited shipping and it still arrived 2 days late. No number to call and speak with someone. Horrible horrible experience and I will not be shopping again!

Ordered a few items of clothing recently and it took quite a while to receive (definitely longer than how long they said it would take). I am happy with what I bought but the shipping company they use (at least for international shipping) is awful. They asked me to send a copy of my passport and ID which I definitely wasn't comfortable doing and was the first time I was ever asked to do so when online shopping.

I never brought nothing from over seas. Why? Is it fake, real, theft, and ect. I brought an outfit and 2 months later I get charged over $200 from the same country. 13 years I've been with this bank and nothing never happen. Suddenly I get robbed from the country I purchased from. Because people!

Sent me the wrong colour. Black instead of blue. Customer insured me that I will be sent a replacement product but instead sent me refund and that too not even in full. Refund had to be done after speaking to multiple CS reps. CS also promised me to send me a 50% coupon again so i can buy the product at the same price of 20$ which i bought for on black friday. 2 out of 3 CS told me that i will be getting my coupon but never did. I have been a long time customer but i think this might be it unless it compensated the way i was promised. The baffling part is that you guys kept denying product is out of product when it was available. And incase you delete this review again, I will save it this time and leave a google review too. I have chats saved from all 3 CS representatives but I won't post it cus their names are on it too.

I love the variety that Asos provides as far as styles for plus size, maternity, petite, color and patterns. I have confidence that I am going to receive my package timely for the following weekend if purchased early in the week. Also the quality of the fabric is good. My concern is more of the sizes in "club wear" and "sundress wear". You are playing roulette when you order because the clothes are either too big or too small if you order true to size. So I think for club wear and clingy dresses, order a two to three sizes up. For just a casual sun dress order one size up. This is US based sizes. Thr return of the items are free but it takes up to 10 days to process your return and then credit you back then takes additional days. Feels like... the clothes are cute but too much hassle. If I knew it would fit, I would order more often.

Ordered back in march 2020 got a wrong item returned the shoe never got a refund
Totally forgot about it

November 2020 I got a few stuff but then 2 items were missing. Agent messed up my request for replacement and refund. Got a refund on one never got the replacement now I don't have the size

November 2020 yes I ordered multiples times the past month... ordered shoes on a discounted prize mens size. Got a women's size instead. Talked to agent won't even give me the same prize I had before now its back to the regular prize. So messed up

asking for compensation or some sort of discount for all the hassle but they won't. They're basically stealing our money.

Customer service sucks. Terribly ridiculous. They don't even have supervisors/managers

Wasn't supposed to be doing this review but I spent almost 3 hours resolving this issue over the CHAT but we did not come up to a solution.

They basically stole my money.

Never again ASOS

This is the most terrible service I have ever encountered. Placed an order for $450 worth of items, paid with my card, the next day they canceled the order, blocked the account. For three days, the support service could not say anything except that they transferred the problem to some department and they will soon unblock everything. As a result, they sent a letter that they decided to leave the account blocked without explaining the reasons. They wrote that I can't even return them because all letters from me will be automatically deleted by their system. I repeat, without explaining the reasons! At the same time, 5 days have passed, and the money for the order has not yet returned to my card. Disgusting service!

Asos messed up my delivery address and after hunting them down, talking to 8 different chats and two different email chains, their solution was for me to pay for a shipping label and get my neighbor to send it to me. How is this a solution? The customer service had different solutions each time which led to the problem and get it was on me and my dime to fix it. It was horrible and I felt so angry working with them. They were the worst I have ever experienced and have never seen a company blame the customer and unable to give a pre-paid label for about $15. Its sad and disgrace. Such low lives.