Bought trainers returned them over ten days later still no refund kept contacting them all I get is wait more so we can manually refund you still no refund so have to contact again later there staff are so rude like they are doing you a favour yet still no refund will have to take it further as I won't let that amount go

2 orders screwed up so far. First order the one jeans ripped on the back right away on day one of wearing. (Definitely the cheapest quality material) my second order lost, refunded but no way to log a complaint or no offer for inconveniences. Totally a waste of money

Asos came through. When the package arrived Dec 21 without the dress and shoes only, I was so disappointed! I emailed the customer service rep right away. Then my dress arrived the next day. They must have realized their own mistake and sent the package FedEx. It cost them more to do that, but I got it by Christmas. Yay!

I agree with the numerous other posts citing the absolute lack of customer service exercised by this company. I received an email stating that my return would be refunded to my account and then they proceeded to provide me with a credit instead. When I inquired about it they simply stated that was an automated message and I should not have taken it seriously. I replied that the message was an error on their part and they should honor was they said. They flat out refused and eventually ended the conversation on me! (It was an online chat since they don't have a phone number listed... how convenient.) This company lacks any and all sense of accountability and if it's going to survive (ie. Not lose all of its customers) it really needs to revamp how it approaches customer service situations. Oh, and stay true to what they say! An absolute disgrace.

If i had the choice with no star, will choose it! Severe lack of customer service, no mail and no phone to call! And online chat they dont do anything. I've been waiting for a refund for over 3 weeks now, (Severe lack of customer service when there have been multiple issues with multiple orders. Do yourself a favor and do not waste your time or money shopping here. I've been waiting for a refund for over 2 weeks now, and when I reached out to customer service to address the issue, (it was delivered to them over long time ago...), they did nothing to help and told me to just continue waiting. At this point I'm disputing the charges on my credit card and will never shop with them again.

Steer clear of this company. They are horrendous to deal with. My order was so late I cancelled it. I received a part refund but they kept the postage fee for something I have never received! I am now trying to contact someone to explain what is going on but my emails remain unanswered.

I've ordered from Asos before and did not have an issue, but I am not pleased with my recent/current experience with them. I placed an order earlier in the month for an upcoming wedding. Asos sent me an email with an expected date of delivery. The date came and went. I contacted Asos to inquire about my order. I was told that someone would get back to me within 48 hours, but it has been 3-4 days and I haven't heard nothing. Still waiting. I want the dresses, so I will try contacting them again, but this is terrible customer service. Someone should have definitely gotten in contact with me by now. This is probably the last time I deal with Asos.