They offer international shipping and do nothing to support it.

Over a month past my "estimated delivery date" and everytime I get in touch they ask me to confirm my shipping address and check with my neighbors. 4 times now.
That doesn't resolve my issue.

They have no tracking number, but somehow are able to see that the package is with the local post service, so I should consult them.

Makes no sense.

They don't care about customer service, this company just wants dissatisfied customers to give up and go away.

Worst service I've ever had. Will never use ASOS ever again.
Delivery is 5 days late - been chasing every day with no response- they can't chase or speak to hermes who by the way are the worst logistics provider ever! Incompetent staff follow a script only. Happy to not deliver on the promise they make to clients but need to follow procedures when it suits the business and they let their customers down. Its happened multiple times and I gave them another chase but never again!

ASOS onsistently ships incorrect items and never follows up or corrects the issues. Customer service is nearly impossible to reach and they are completely unhelpful when you finally do reach them. Shipping times are wildly inconsistent.

I've ordered and returned many things from asos. They have free shipping (both ways- they provide you with a return sticker for the package). You cannot exchange things, so they ask you to simply return the item and re-order the new size or color you'd like. Usually I'd dislike that feature of their return process, but they refund your money SO FAST. I just returned a romper that didn't work out last week and within 5 working days they had accepted and processed my return and funded my money. Like it's already in my checking account. Great company, great prices and insanely cute stuff. The Asos brand they offer on their site is really great too.

I ordered a maternity dress and top for my first night away with my husband since our daughter was born 16 months ago. The order arrived 2 days later than expected (too late for our date). I was still excited to receive the package but turns out they sent me the wrong dress and the shirt was in the wrong size! Customer service has offered nothing except to "get back to me" within 10 days? I'm returning them today, but from reading other reviews I'm worried I won't be getting my money back anytime soon.

I made a purchase and had to change it and re purchase the same items over again this left money in my account being held 14 days past the purchase for the same order twice and was not able to gain access to the funds at all until the 14 ASOS did nothing to assist me in resolving this issue. I will not ever make another purchase from them it was over a 250.00 purchase so having my find tied up unavailable to me for 14 was beyond an inconvenience. Moving forward in the future I'll purchase from a company with better customer service that will work with me to resolve any such issues in the future

I returned 2 out of 4 items in March and since then I havent received money. They confirmed they got the products and they accepted the return but then they sent me like 50 emails saying that they have a delay. It has been 10 months. No human person has contacted me or tried to explain this frod, I got replies only from bots. Please never buy at asos, as they just cheat customers

If you ever have a problem with refunds or missing shipments, God help you because Customer Service won't. It simply doesn't exist:

- Emails addressed to *******@asos.com bounce back

- There is no telephone contact listed anywhere

- The so-called Help portal on site addresses only the most typical problems: if your problem isn't listed, you have no way to communicate with Asos.

OCT 2014:
- I am still vainly trying to receive a refund for €138... for an order made in May.
- I haven't received another order but cannot learn why, or where it is.
- I have just discovered a Paypal payment to Asos for an amount that doesn't correspond to any order.

Customer service is non existent.They charge you for shipping and returns, I was charged over half of what my order was in duties? No response from customer service at all regarding garbage quality of a $250 dress. So very disappointed and I will absolutely not be ordering from here again. Don't waste your money!

Appalling company, they sell cloths not clothes. The quality is rubbish and nothing looks like on the pictures. Better quality you will get in Tesco or even Asda for a fraction of their prices. I have been waiting 2 weeks already for my refund and I've found out today I have to wait for another 10 days. Their customer service is rubbish. They don't have phone number to speak with someone like other companies, have only online chat which is another rubbish. Only one star because I cannot give minus 5 star.
Update: I paid by PayPal and now they are in charge of my case!

Don't deal with this store. They stole my money. Have returned my order to them 2 months ago and still haven't get my money back. Wrote to them many times and every time they said we will do everything, wait 2 days. And only after learning about my intentions to go to court, they decided to return the money.
This store has a terrible attitude towards customers. I do not recommend.

Used to love asos. Not anymore. For about a year now I have received horrific customer service. They have ignored emails for months about refunds they haven't given, leaving me out of pocket with no goods to show for it. When they do respond to emails, they never address the issues raised in your original email, but deliberately play dumb in the hopes you'll give up after a while and decide it's not worth it. I hate this company now and when I finally receive my refund of almost £100, which I have been waiting for for a very long time, I will be deleting my account and never shopping there again.

First and last time shopping with Asos. Ordered £730 worth clothes. My delivery was due in 3 parcels and only 2 arrived. They wanted me to itemise everything that arrived and send them a list so they could refund the rest. They didn't even appear to know what was in the missing parcel! I spent 4 hours trying to sort it out with customer services, who took 2 days to respond to me each time. When they finally found the contents of the missing parcel, it turned out that a further two items were missing from the parcels that were delivered to me. What is going on with this company? They're an absolute joke. I'm a busy business owner, and Asos have offered not so much as a voucher or discount code for all the hassle they've caused me. Disgraceful! I'm well aware that mistakes happen, but not to make any effort to rectify or make amends for them is inexcusable. Needless to say I won't ever be shopping with them again.

ASOS is a scam they send out terrible quality products, usually damaged in some way or another. Their customer service reps are short and pretty much ignore what you're saying and respond very scripted without any acknowledgement to your concerns. Their only solution is to had you return the items so they can have a "warehouse guy, inspect the items to see if they're truly defected and at their discretion can process a refund". Absolutely terrible. Save yourself the money and headache and the dispute with your cc company!