They sent me the wrong item and wouldn't issue a return, moreover were super nasty with me when speaking to a representative (Nishant) who only repeated that they will not issue a refund or send me the correct item as it was company policy. I ended up paying $80 dollars for shoes i can't even wear. Never ordering from this site again.

I ORDERED A LEATHER JACKET FROM ASOS AND INSTEAD OF SENDING WHAT I ORDERED, ASOS SENT ME A SATIN DRESS LABELED BARNEYS LEATHER JACKET! I AM ABSOLUTELY DONE WITH THEM! THIS PRACTICE WAS SO FRAUDULENT AND UNETHICAL!

I ordered a dress from ASOS in July of 2023. I carefully reviewed their returns policy because I was buying multiple dresses, choosing the ones that fit/I liked, and returning the rest. The policy states that as long as the item is not marked "final sale," the item may be returned with a full refund. The items are not labeled final sale until checkout. When reviewing your cart, the items are not labeled as final sale. It is not possible to differentiate between sale and final sale items until you click checkout. This is very easy to miss, and misleading to customers. When on the page with the item listing, even if the item is listed as final sale, underneath the item it reads "free returns and free delivery." None of their items are listed as final sale, which is also very misleading to the customers. I contacted the company via chat, was not satisfied with my response, and followed up by contacting the company via email. I have not received any contact from the support team following the email.

I have been a loyal customer of ASOS for at least a decade now. However, I recently bought several clothing items from ASOS (over $150) that did not fit well and needed to be returned. When I bought the items, the product page for each item clearly said "Free Returns." (see screenshot) I bought them under this assumption and there was no indication on those websites that these were Final Sale items. The majority of retailers I have bought from online always indicate "Final Sale" on the item's page as well as during checkout to clarify that the item is non-returnable. Not so with ASOS. They bait-and-switch you and only indicate that items are Final Sale when you are checking out. If you are not careful, as was the case with me this time, this is the only time they mention that the products are Final Sale. I contacted ASOS Customer Service and they were unwilling to admit the discrepancy between their product pages and their checkout pages. They refused to allow me to return anything even though I was willing to pay for return shipping. They are basically lying to customers with products that are discounted and saying "Free Returns" until you checkout and can easily miss small text saying items are non-returnable. After this, I will not shop from ASOS again.

Was promissed a refund my Asos who then blocked my account overnight and will not communicate with me further.
COMPLETE SCAM, POOR CUSTOMER SERVICE,TERRIBLE TREATMENT.
KAJAL and DEVANG specifically provided attrocious service.
DO NOT USE!

Return jacket and trousers. Unused, opened package and checked material. Decided to return. They have sent trousers back to me. When I asked why they said Inspection Team saying trousers were worn. Never ever wore them, didnt even try them on. Jacket was packed orginaly and trousers were open. Tad attached, brand new. Extra money for asos
SCAM. Do not order from asos. You will get dissppinted.

Shoes

Didn't

Come

in Nike box

came in cardboard box

I don't like that how so I know the shoe wasn't worn

Clothes quality ios good but...I made a return... I sent the products, but after 6 months still I haven't received any money into my account, I contacted them via email- they blocked me, via vitual assistant it just gives me general info.

Most of the items are faulty and bad quality. Beside this, they will not refund your money back. Even if you're lucky enough to receive a refund, it will be less than you have paid. Useless customer service. Please, avoid!

I placed an order for a size 8.5 shoe and received a 7.5. I tried to contact someone for a return label, chatting with someone for almost an hour to get that. Customer service needs an update. I wish I would have read the reviews before ordering anything from this company.

I ordered trousers and one of the trousers was too long and too wide. After shipping the product back in perfect conditions (all labels and even the plastic bag in which it was wrapped), ASOS informed me that the product arrived but 'used and in unacceptable condition'. This company clearly abuses customers rights to make profit and I highly discourage anyone to shop with them.

Couldn't return faulty shoes. Stitching coming out of the shoes. None of them fit. They sent me the wrong size on one of them and gave me trouble because of "final sale" um if the stuff doesn't fit and you sent the wrong size then I should be able to return it. They ended up giving me a refund but then charged me 10 for the discount I had. But that was off equally from 4 items, not the two I was able to take back.

So I'm going to see about a charge back and will never do business with them again. It's a scam.

I ordered a Nike turtleneck sweatshirt. As by pics you can see what I ordered and recieved. So different. Not happy at ALL. This was my 1st time ordering.

This is the second time my order has been lost. I ordered on Sept 9th 2023, it was supposed to be delivered on Sept 19th. I went through virtual chat and escalated to the human chat service and they refused to refund me, I mentioned them i called carrier 3 times already about the lost package and they couldn't find the tracking number in their database, she wouldn't believe. Today (Sept 29th) is 3rd time i am chatting with the customer service and finally they issued the refund and says takes about 10 days. Screw them. Stay away from this company ASOS. I am deleting the app!

Worst company ever!
Send the clothes back unworn, just how I got them, because they were too small!
Didn't get a refund because they said I was wearing the clothes.
Never worn them, because they didn't fit me
Just sent them back how I got them!
Smelly and worn before
No customer service to talk to …
Worst service ever
It's not the first time they have done that!
They are stealing money from people!
Worst company ever!
I would like to give minus stars

I ordered a pair of shoes. Asos sent a pair two sizes too small. Could not exchange, nor would they offer free next day delivery for a replacement pair of shoes. Their solution was to return shoes, get a refund, and order a new pair. Returns take 14 days, so could be a while before the money is refunded. Would not trust ASOS again

ASOS! Fraudulent site! To be avoided.

I would like to share my story!
I ordered 2 dresses in one order to try on for a friend's wedding!

Of course, I tried on both dresses. Only one fit, so I returned the second one.
The dress that didn't fit was immediately sent back the same day I received the order.

ASOS did not accept the return due to some kind of odor that they say is related to its wear.

With such a short time frame, it is obvious that the observed wear or odor could not have been caused by my trying on the dress.
=> In just a few hours. Received on September 1 and sent back on September 1!

Also, the dress has a large label on the outside of the dress that is very visible, and naturally, the dress cannot be worn with it!

This is a forced sale!

As you place items in your shopping cart, ASOS encourages you to spend $120 and receive a 15% discount or $200 to receive a 20% discount. Our most recent order was above $200. After we returned one item, the order dropped to $160. However, when processing a refund, ASOS completely removed the discount, rather than re-applying, as promised, the 15% discount. So the return for a $45 item was $6. This is misleading, at best, and borders on fraudulent. Deeply disappointed in ASOS' recent approach to customer service, especially after being loyal customers for many years and recommending the site to many friends.

This was the first time I ordered from ASOS. I did the size finder and read the reviews for the item that said to order a size up which I did. I don't think my Size 4 cardigan would fit a toddler! I am thin and I can't get my arms in the sleeves. I wanted to exchange and they will not. The policy says no returns or refunds in final sales items but it doesn't say no exchanges. You can't call the company only chat. My recommendation is to not order from this company.

My order was super delayed and then canceled. Had me wait for 2 weeks and couldn't even send me new ones.