Don't buy, poor quality for the prize. $#*! customer service and awful refund system. BUY SOMEWHERE ELSE

Suspect Asos are selling stock they do not have and benefiting from holding customers money.

Lets look at it from a physical shop perspective. You walk into a shop, the cashier checks they have the size you need. Confirmed your sized items are in the store room you pay at the counter and the cashier goes to get your items. A long time passes so you ask floor staff where the cashier/your items are. The floor staff have no idea. As you continue to stand in the shop waiting, you spot another cashier. Maybe they can help?! This cashier engages with you but states he does not know where the original cashier or your items but gives you a phone number (tracking number) which does not work. So you go back to this cashier to explain the number doesn't work and this time he acknowledges you have paid for the items but informs you Asos will be holding on to your money for now. However he assures you you can go home happy (without your items or your money!) because the customer service team will 'be in touch' in 18 DAYS. Does this seem normal to you? When Asos FINALLY get in touch they do not know what happened to that cashier or your items and low and behold they are now out of stock of the items you originally paid for?!

Whether it's clear cut fraud or not, Asos are breaking their obligation to uphold the Consumer Agreement Act by failing to deliver products purchased within the agreed delivery date. I urge anyone who is experiencing these issues with Asos to seriously consider opening a dispute. I also urge anyone considering buying from this company to read all the reviews you can find (there are numerous reviews similar to mine).

There needs to be an investigation into Asos conduct. Watch this space! Asos seem to have a positive reputation in the past so perhaps they have changed management? Perhaps they are now on the brink of bankruptcy and have to go to the measures of selling stock they do not have to stay afloat? Perhaps it is just fraud and they are relying on those customers who do not open disputes? Perhaps they are actually just seriously incompetent (this one seems the most far fetched!). Maybe Asos should advertise for short term investment for zero return - this is what they are doing only consumers are conned into doing so!?

BE VERY AWARE!

I ordered a hat from this company. What I received was a bikini bottom, which, oddly enough, was the exact same color of the hat, pastel green plaid. It was in a small plastic bag featuring a label that read, Green Plaid Bucket Hat. Huh.
After much wasted time trying to communicate with the virtual customer service thingy, I was able to reach a purported human customer service representative.
So I have to return the bikini bottom before I can receive my intended purchase. Firstly the only option made available for returns is printing out a label for the return package. I do not have a printer, haven't for years. Not an uncommon situation for people in this age of paperless everything. I rarely even get mail from the postman these days, with the exception of the ads/coupon flier every Tuesday, which I have been informed would require an act of congress to stop from arriving.
A brief aside;
I have noticed this return item trend with other online companies, and I can't help but suspect it's an attempt to discourage people from returning merchandise.
Also, it seems as if I'm somehow required to pony up funds for the return postage. Wait... what?
Now that is just plain crazy.
I related my difficulty to the 'service rep' and was told to go to the library. I don't even have a library card. All my reading now takes place online too.
So this company is basically holding my purchase hostage and will only release it to me when they receive the bikini bottom.
Now, my take on this is that I never ordered this item. I made no request whatsoever. I had nothing to do with this arriving at my mailbox. This is/was through no action by myself, and now I'm obligated to spend time and money to insure that their property is received back by them.
You want it, come and get it. Send a Ups truck, or I'd even be willing to drop it off.
I was informed that was not their policy.
While I was pondering this annoying response, they hung up on me.
I was informed that since they hadn't heard a reply from me in 60 seconds, they assumed I was finished. Call it what they will, but I know when I've been hung up on... Maybe let me know there was a timer running? Of course not. Why would they do that? I'm sure after the convoluted process one endures to speak with an actual person, that a great many, myself in their ranks, just give up.
So I've decided to just cut my losses and wear the bikini on my head. I'm an old enough woman now that it's quite possible that I can get away with this kind of ridiculous behavior. It's a benefit of old age no one ever tells you about. Maybe it will catch on. In a world where they rip large holes in clothing and call it distressed, anything is possibe.

I ordered a North Face puffer jacket from asos for 200€ and in the mail i got a scarf! I think that sums it all.NOT A TRUSTWORTHY COMPANY!

I did order T shirt medium size but ASOS send me 2XL
I sends review 2 times at ASOS website and they removed and don't care about that issue
So sad

I had been waiting for a dress and a belt for weeks. At first, Asos sent the wrong package, they sent me men's shoes. Then they send only half the correct items, the belt, to the wrong address (the billing address). Then someone tells me the other item will finally be shipped to me. Then someone else tells me the order is cancelled and will be refunded. ALL THIS TROUBLE AND NOTHING TO SHOW FOR IT?! BECAUSE OF ASOS' CONTINUOUS STRING OF MISTAKES, THE ITEM I HAVE BEEN ASKING FOR IS NOW UNAVAILABLE. This is the worst service and is UNACCEPTABLE! I had never indicated that I didn't want the dress anymore. I always clicked "Replace" and not "Refund". In fact in every email, I had practically been begging for the dress. At this point, the customer service is ridiculous. Why is it so hard for someone to understand? I feel like Asos owes me a dress. I was supposed to have received this dress two weeks ago, should the continuous mix up never happened. Why isn't their customer service doing their job? I am so upset. Every day that I followed up, I got an email from a different employee with the wrong solution. I am now actively telling people not to order from Asos and I have a string of emails as proof! I am so upset with Asos! Their customer service has put me through over a week of a string of mistakes only to result in no dress because of their errors! I have a record of all of these emails, my requested actions, the continuously faulty results, and screenshots of this hellish retail experience. Just a refunded is not acceptable after I have been lied to for a week, being led to believe that the dress is on its way! People should be warned that their employees cannot seem to get anything right and they should be warned of this extended ordeal I've gone through, all because I wanted them to just send the whole order that I paid for weeks ago but no one could get it right. I am so pissed off and this isn't being taken seriously by Asos "customer service".

Then they put the blame on the Post office, but it's not true, it's ASOS who didn't pay the shipping