I ordered a bunch of clothing items and paid for an express delivery which stated that I would get my goods today (Friday) but I haven't received anything. When contacting customer service, they did nothing but say that I just had to wait til Monday which is one day less than a standard delivery. Also, they would not refund my express delivery fee now. Instead, I have to wait til the parcel arrives and then contact them again for my money, even though customer service could see that my parcel hadn't arrived. There is a reason people order express delivery! Last time I'm ever shopping at asos.

Company are a bunch of scammers! Beware they charge you for next day shipping even when you did not choose that option. Their customer service is useless and could not do anything for me... like remove the delivery charge which I did not choose!

I recently purchased a unisex oversized belted trench coat in sand from ASOS's Collusion range. As a lover of anything oversized, I was not disappointed. I would advise not to size up, as I got the trench in my usual size and it was perfectly oversized. I got this on sale for £26.75 and it was originally £45, the trench is 100% cotton with satin-style lining detail. I mostly love the sandy colour as this complement's majority of the outfits in my wardrobe, the press stud buttons, and the tie waist also add to the beauty of the trench. This will be worn majority of this spring season.

I placed a order for 4 pairs. I discovered to my surprise that I had to pay CAD 100 in duty taxes. When the order arrived, all the shoes were one or two sizes bigger. Now I have to return them, hoping that they will receive the package, otherwise I will not get a refund. What's more, I have to pay for the return. The website information displayed on the items description is misleading: "free delivery and returns". Returns are NOT pre-paid.

I made an order for 5 pieces of clothing. Only one piece of clothing arrived in the box. Payment method was through a VISA debit card.

I then contacted ASOS Customer Service on 13 Nov. ASOS replied, saying that they are now not accepting future orders from me because of missing orders across various accounts from this address. This isn't possible because this is my first time purchasing from ASOS, and I only moved into this address in November. This address was previously rented out to other tenants who may have had issues with ASOS. I offered to provide my tenancy agreement but they refused to communicate further, beyond telling me that they will not accept future businesses and will not be refunding a single cent. They refused to provide further details regarding supposed "other accounts" belonging to me. They have also refused to investigate this with their courier

Be careful of this website when buying.