Athleta

I ordered items in October. My items kept saying "shipping label created, shipping soon" for months. In January, it was finally changed to "shipment cancelled." I called and they can confirm they see the shipping and tracking number was cancelled/ never sent, but they cannot issue me a refund because it has been more than 90 days. I went on their online chat and got the same answer. I don't get a refund because you never sent the items? Now I am out $200. What type of business is this?

I purchased a backpack for my daughter and within 3 months there were holes in the water bottle holders. The item would not be refunded or replaced and there was no acknowledgment of the poor quality of this item. I will not be buying any further items from this company as the competitors have a much better quality and is in fact cheaper!

I have had a very positive experience with orders from Athleta. The items are always as described and of good quality. Customer service personnel are always pleasant, and accommodating. Just because one thing might go wrong with an order does not mean the company is dishonest and insensitive toward customer's needs. After all, nothing ever runs 100% all the time. So I am giving a review that is fair. And well deserved, in my opinion. And hope others will be fair as well, about the merchandise and overall shopping experience with Athleta.

Needed an e-gift card to be sent that day. Ordered, paid and now for 36 hours it has said ‘processing order'. Every other e-gift card o have ever purchased has been sent within the hour. I have repeatedly submitted customer service requests and no one has contacted me. This place feels like a scam.

I had to change 2 sizes on an online order a few hours after making the initial purchase. I had to speak to 3 different representatives who were all very friendly, unfortunately gave me false information each time (this was why I had to keep calling back). In the last phone call, I was told I would be sent a coupon in my email for my troubles to be disappointed again. They seem like they will tell you anything to get you off the phone. The items were ok but definitely not good enough to outweigh how customer service makes you feel.

Don't EVER order anything from this company! Two months ago I placed an order with them. They shipped the wrong items. They required us to ship them back which we did and we even have a confirmation from them that they got it. BUT no refund was given to us. I've spent weeks trying to get them to give us back the money and they just never respond. Go online to their chat and after 45 minutes they'll tell you they will have someone get back to you. But of course they don't. They will just steal your money! "we will get back to you" is what they say but won't give you an email address so you can send your proof. It's a lot easier to say they don't have a record of the return, when it isn't staring them in the face. This is how they treat their recurring customers. Every error was theirs. We did everything exactly as they required and yet they just keep the $97, and put us off. Save yourself the stress, it simply is not worth it! Do not trust them! Here's the proof

Now you can't even order clothing online without a credit check. See for yourself: Create an online order and provide a phone number that does not appear on your credit report. Your credit card will be charged (and show as pending). Then, exactly 24 hours later, you will receive a cancellation email with instructions to contact their "research" department (with charges removed). I don't like to keep my email and phone number (typical account recovery information) in the same database if it is not necessary, but companies that don't need it are insisting on aggregating it. If my billing and shipping address match, why the extra collection of data stored in, and verified by, credit databases?

I've been buying and wearing Athleta clothes for a long time.

But! My latest purchase, they sent it to the wrong address. It was an old address of mine that I guess they had on file. Even though I paid via PayPal, they didn't use the correct address that I have on file there.

I can understand this was a glitch that maybe could not be fixed. But when I went on their online chat to ask if anything could be done (other than hoping for the random recipient to send back the unexpected gift that they received), when I provided the correct address, the customer service person said "That is not valid".

Yeah. She actually accused me of lying about my correct address. And made no attempt whatsoever to find any solution.

I'm so offended by this that I'm seriously considering never shopping with them again and I have spent a lot of money on their site over the years.

This is my second time receiving dirty merchandise from athleta. The shorts I ordered were just thrown into the bag with no plastic wrap. All customers service could offer me was 10% off. And of course they are sold out. Told them I was canceling my account and they didn't care, very very upset

Started shopping at Athleta because of their credit card promos. What a NIghtmare! No matter how much I like the clothes it is not worth the aggravation to get and use the rewards. I spoke to cust. Service MANY times, they always referred it to the credit card company. Went in store for help. The very kind manager there tried for almost an hr to remedy. She was so frustrated that she could do nothing she was calling her area manager. Still at mercy of credit card. In my mall, there is a lucy, Lululemon and Fabletics. Sorry Athleta but if I earn my rewards but can't use them-I'm shopping elsewhere.

I bought some pants online from Athleta. They were too short (a common problem for me). Figuring out how to return them (no invoice in the package or instructions in the email) took an insanely long amount of time. I finally called their customer service (haha) number and spoke to a nice woman with a Spanish accent. She told me I'd get my money back in ~5 days if I took the package to Staples (that's an office supply company, which makes no sense.) I said I'd stick with taking it to UPS (an actual parcel service company). She told me it will take ~15 days for my refund to process if I use UPS. They plan to keep their sticky little corporate fingers on my money as long as they can. Ugh! Making it difficult and expensive to return items is terrible policy. They have lost my business.

Everytime I go into Marketfair Athleta store, I feel uncomfortable, as if I'm being watched, the only black in the store, and im the only one being helped, each time. At first I just thought it was me. The second time the same results, I return all my 300+ dollars of items.

They constantly lie about everything. Regular shipping is 5-7 days and it never ships in that time and they lie non-stop to explain why. It is always the shipper's problem or say it did ship it just isn't tracking. Oh and the post office lost my order and their customer service told me it was my job to track it down. Too bad as the clothes are decent customer service for this entire company sucks.

My orders have all been great. Unfortunately I have noticed a trend toward very large and unattractive pants being sold by Athleta. I understand that styles change, but PLEASE bring back much LONGER (full length) and skinnier work pants as options. I couldn't wear ANYTHING that you current list as "work clothes" except maybe some of the dresses. Thank you for "listening!"

I like the product and the girls in the store were nice. That being said, I had to make a couple of returns to two different cards and it takes FOREVER to get a refund. This is not acceptable to me in a time when everything is computerized and super fast. (Like when they take the money OUT of your account, or charge on your credit card) This is enough to turn me off from this business. There are a plenty of places where you can purchase this type of clothing.

Love the quality of the clothes... always bought from the store before pandemic. Just tried online and I must say I'm a little disappointed. The first one... packaging was not ripped open a little bit. And now... just when I thought I'll receive the remaining items in the mail today... they only got one of the four items right. I got better delivery experiences from other stores... from cheaper stores even. Hopefully I get my items right... will find out tomorrow but what an inconvenience...

Purchased a $92 dress. Returned it within 24 hours of it arriving at my house. I tracked my return via UPS and it has been sitting at their warehouse for weeks without being processed. When I call they keep pushing the date back that I should call yet again and maybe they will give me the refund I am owed. NEVER shopping with Athleta again.

I have never found a place that sells clothing that looks good, feels good and is reasonably priced all at the same time. I love to travel and to work out and these clothes are great for both! Great customer service, fast shipping, great deals in store and more. Thank you Athleta!

Recently I purchased an item that was sent to me with a hole in it. I returned it to the store and ordered another one online. Both packages were ridiculously sloppy. The item was a $79 woman's top that was thrown in a bag both times with no care or consideration at all. I have to iron this in order to give it as a gift. This item was full price, no discount had been offered during the time I ordered it. But even if there was, this is inexcusable. Missed opportunity to impress! With so many customers shopping online this holiday season, why wouldn't Athleta package their items with quality and class?! Never ordering online from this site again!

They are great with filing orders and handling returns. You have to print the return label off their website. I was having trouble printing the label and the customer service rep sent the label to my email address. She stayed on the phone with me until it appeared in my mail box.

Generally, athleta is my always go-to. Love them and their feel and choice of colours. BUT one of my most recent purchases, look like it wasn't finished properly or something had happened? Not sure.

I would have loved to be able to give a higher review if the service had been at least a little faster, but there was only two people in front of me and i stood there for around 20 minutes.

Once I discovered Athleta, I bought about half of my clothes from them. Dresses, shorts, sweaters, sweatshirts, skirts, socks, everything! The designs, the fabrics, quality, etc. all met my expectations. I don't like paying full price for anything but I would for Athleta just to make sure I got items that I liked.

I had a Gap charge card forever, probably 14, 15, 16 or maybe more years. So, when I started shopping at Athleta, I just used my Gap card. A few months ago, an Athleta associate talked me into opening Athleta's. Meanwhile, I closed my Gap card since I could use my Athleta card at Gap. BIG mistake.

First, I returned some items that I had purchased with "rewards" and was told by the store that I would get that credited on my statement. Five months later, no such credit. That was $45. I pay all of my bills as soon as they arrive. And I don't make payments; I pay in full. Twice in four months, I've gotten a statement saying that I MISSED a payment. If I had gotten a statement, I would have paid it. Period. This could be a USPS issue, sure. But, I've not had the problem with any other bill that I've received. And, I've not gotten my $45 rewards credit and, so, I cancelled this card.

Now I don't have a Gap card or an Athleta card. Maybe it's time to find a new store. Ugh, so disappointed.