AT&T

I could be in the middle of the city and still get horrible service. I have to constantly walk around to find a good spot for service no matter where I'm at. I would standing next to somebody who is having no issues with phone calls or internet while I can't get either. AT&T has gone down hill dramatically in the last few years.

I am writing this review about the service I received today. My services were suspended and there was no other option to restore my service for one day until I was able to make the payment. I have been a customer well over 15 years and advised the rep that my 16-year-old was home babysitting her siblings. Still nothing. So now I have to wait until I get home after 5 to communicate with my children. ATT is ridiculous with their high prices and piss poor service. I am outraged that nothing could be done but give me an I'm sorry excuse.

The company that you contracted to do the fiber optic installation cut our cable, right in front of our house. They showed us where it was cut. You would think that ATT could patch the cable so we could have some sort of access, but nothing has been done.
There have been absolutely no ATT trucks in our neighborhood!
We can only hope that you don't expect us to wait until our entire neighborhood is done before we have access. We know that over thirty households have been affected.

We lost Internet and TV at the start of the outage on December 15 at 10:20 AM. And today, is December 18 10:36 AM, so we are starting our fourth day without television and internet.
The crew that was installing the fiber active cable also cut a gas line down the street forcing a police and fire call out. So maybe we should tell people good luck and to buy a VCR.
My son works from our house and lost a days pay found another place to work. There has to be some sort of help available!

I don't even know where to start. This company is a joke. They make promises they can't keep. They change your plan without informing you. They can't get your bill right. EVER! I have only been with AT&T for 6 months and I have to call them at least 3 times month take the correct something on my bill. I have had to file two warranty claims because of faulty phones. When I filed the claims I was told I would rather new phones within 24 to 48 hours of the phone call. One phone took 6 days to get to me. On day 4 I was told by a technical support manager that I can track down the phone, find the UPS truck and go get the phone myself two states away. Now today I'm dealing with the same issue today is day 2 and the phone hasn't even been shipped, after I paid the extra money to make sure I received it within 24 to 48 hours. As of right now they are telling me the they they can't do anything to help me.

Date of experience: November 08,2022

Very disappointed that I moved to this network. I would conclude that less cell tower compared to their competitors in our area. I had not encountered a full bars. The most I can get is two bars. I wonder why! When I drove to visit my friends house, there was no signal. If you're in am emergency to call your love ones, you cannot rely to use AT&T. My regret is porting my line and I should stayed with my previous network.

Was having trouble connecting my television with the wireless equipment. Called in April and customer service sent out a technician to solve the problem as a customer got 30 something years I was unaware there was going to be a charge of 105 dollar. I'm laid off from work during the Pandemic. And Att decides to take advantage of their customers at this time

I have had the worst customer experience with AT&T and their claims department. I went without a phone for a week spent hours on the phone going back & forth between the two. Was sent two phone by their mistake and then sent a down grade. I was told can't wave the deductible fee and I will continue to pay for an iPhone 12 even though they sent me a 11. I pay over $300 month never been late on a bill but as soon as I pay these devices off with be looking for a new company that knows how to treat customer right and fix their wrongs. This is completely taking advantage of people who pay our hard earned money to do business with them.

I've tried for over 2 weeks to get my 101 year old mothers DSL turned on so her telephone will print out what someone is saying. She has bad gearing and now no one can speak to her.
I've been promised dates for connections, promises to call me back and promises to fix the problem. To date NOTHING!
This is the absolutely worst customer service in the world for a company that has been around so long.

AT&T went wrong and their customer service sucks. I have waited more than 30 minutes still you won't get customer agent after automatic voice response.

AT & T definitely going wrong and you may not see this network after 5 years or so.

ATT had been switching my plan without permission and then charging me $50 each time to get back to original plan. Has happened 5 months in a row. I keep trying to resolve issue and no results. New bill has a $35 charge for speaking with them. I hate this company! All they keep saying is I can upgrade my phone. There is nothing wrong with my phone just their deceitful practices.

My telephone works terribly.
Half the time no one can hear me.
You call for service and they sell you another phone.
That doesn't work so they try to sell you a 200 dollar booster
To just get the service you've been paying for but can't use.
Horrible company.

AT&T fabricate pricing. They tell you one thing and then switch it on you! I was told that getting my band width larger would only cost 10 dollars more but they charged me 30 dollars more than that. They have done this to me a couple times. Bait and switch is there game. Then they put you on hold forever to see if they can help you. Make you wait then hang up on you. I'm contacting the Attorney General in Michigan. I've been told by a government agency that they get a lot of complaints.

Att now charges its customers $99.00 for service calls. They offer no solutions when on premises but expect you to pay. Horrible experience. So frustrating. When attempting to contact customer service it becomes a blame game. The customer is wrong as far as they are concerned.

I am a customer since 7 years. Now after a storm my Internet and home phone went out and I called them. I have to wait 1 week! Until they will send someone out even so I told them that without Internet my security system won't work either.
I pay $100 bucks every month and this is what you will get. Be aware of it people!

I swapped from Verizon to AT&T with promotion of free IPhone 15. They said I would have coverage at home. In which I ended up having no service. I spent a complete day on phone with costumer service. Told me nothing wrong with phone and services are being done on 2 towers in my area, and wait a few weeks and use WiFi calling in mean time.
I'm like NO, I have 2 weeks to return phone or I am stuck paying for it if I leave AT&T. I returned phones and returned to Verizon. And the app also did not work, and techs had to bypass code anytime I wanted to use it.
Now I was just informed a month later even though I didn't use service, I owe the whole bill of 158$ because they do not pro-rate their bills.
I would stay away from AT& T like the plague if you live outside of the city limits.

Christian at the Maple Avenue country fair shopping center store is wonderful! Very friendly and personable as well as knowledgeable. I told him my issues. And he was able to help with them all. In no time I was up and running again and pleased with the customer service Christian provided. I won't go anywhere else should the need arise again.Thank you At&t

If you have bundling for your att bill. Calling customer service for billing is extremely frustrating due to personal not able to view all bills ie, tv, wi-fi and phone. Find another provider and stay away from att.

My mother is elderly and she has At & T, her promotion has ended and her bill has gone up. When I spoke with someone last week they offered to go to a different package which would be approximately $35 less per month for her. I told the operator I wanted to review the options and see what channel(s) she wanted to keep before I made a decision on which package to decide on. I called back this week and the operator said that she currently has the lowest/best package. So 1 person or the other doesn't know what they're saying or AT&T is just saying things that are not true. My mom has been a loyal customer and it's always the increase of her bill that causes us to have to call, usually more than once. Obviously the last operator making notes made no difference.

I regret moving to AT&T. Worse experience and very inconsiderate people in the Loyalty department. The fact that when I bought the phone, the promotion was still on going but since they made a mistake by adding a line that's not supposed to be there, I'm told to return the phone because it's attached to a contract which I agreed but in order for me to repurchase a phone, I would have to do a trade in because the promotion has already expired. Mind you, it was their fault to begin with, telling me all kinds of misleading information and had me running around to different AT&T store. At the end of the day, they won and I got screwed. So beware of this company. They're only there to take your money. They don't give a hoot about their mistakes and or any consideration when in fact, it's their fault. RUN and go somewhere else.

AT&T seems to have little success in improving client services for their Wireless service, also called Mobility service, Monthly bills were showing by my bank but nothing whatsoever to be found on the AT&T web site. I spent three hours over two days on text and voice chats with their techs. Many directed tries on my desktop yielded no access. I was to provide the account number but my knowing it was barred. Any information about my account was barred by federal law, even though I have been a party to the contract. Then they did give me the account number after two hours and a special phone number to call, where after more of the same I was given yet another phone number to call. That agent took me through many steps on my desktop so now I can readily access the information about the service and its terms.

I was with them since 2006. At first they were great but since the pandemic they have become the worst company. They take unauthorized money from people, the customer service department is rude and argumentative and good luck getting a representative that you can actually use understand because most of them barely speak English. I left on 3/2/22 after 16 years and they just stole money from my account today. They are thieves and they will tell you they can't reverse the transaction when they actually can.

Run from ATT. They simply don't care about their clients. Worst service ever. Hours online to try to add a service, nobody can help. Got very bad service from David. Client for 8 years and what you get in exchange? Nothing. Do yourself a favor and look for another carrier.

At&t is a joke and a rip off! After separating from my wife and wanting to turn her phone in they told me I could either pay the remaining $800 or be stuck paying the bill. They are so money hungry they didn't bother letting me return the phone and canceling one line. I asked to speak with a supervisor. They said they would call me back within two business days. We'll guess what they never called.