AT&TReviews 2,458

We have been trying you end our contract and att will not let us. I was warned and didn't believe it, but here we are. The phone support told us to go to the store to disconnect service. The store refused to help and the worker actually stated "I'm not doing this right now" and walked away when we tried to ask questions about why we can't get our service disconnected. The worst customer service I have ever experienced. I've had terrible service on multiple occasions, which is why we left in the first place.

I came in to be a phone and their system completely crashed this company should be prepared for this I know it is not their fault but this is complete bull$#*! and I should be getting at least a discount on my monthly payment due to this $#*!.

My bills from AT&T Mobile were consistently inaccurate. It's incredibly frustrating to have to scrutinize every statement to catch overcharges or mysterious fees. This lack of transparency and accuracy in billing is unacceptable and reflects poorly on the company's professionalism.
In conclusion, my experience with AT&T Mobile has been nothing short of frustrating and aggravating. From poor customer service to unreliable network coverage and misleading promotions, this phone company has failed to meet even the basic expectations. I strongly advise potential customers to explore other options before committing to AT&T Mobile.

These people have literally lied. I started off bringing my number to them an starting a prepaid account. Due to everything except wages going up. I couldn't afford a 130 $ a month phone bill. So I went else were. Just to find out that I can no longer have my number until I pay them all there added on late fees. So even though I'm prepaid as far as I new. An I brought my number. An it's a Buisñess number. They will not give me my number. An pretty much told me that's all we can do for you an hung up. Why would you intentionally hurt someone you know is struggling to stay afloat.
They care nothing but about the money. Customer service sucks. There liars. Not 5hs5 this is going to help me out any. Maybe it will help out the next unfortunate person.

I am disabled and unable to work in-person. I rely on internet for my doctors visits and what money I can make. After months of refusing their upselling, our wifi was cut with no warning because we could not upgrade. They did this to everyone in the neighborhood that couldn't upgrade. Nothing was wrong with the other line, and there was no indication that this would happen. We were warned via text the day AFTER our wifi went out. Again, as someone who can barely leave the house, I am currently unable to work or attend important medical appointments because of AT&T's whims.

In short, if they can't upsell you, they will start playing with your life. They certainly are a soulless corporation.

Att is trying to tell me that I didn't sign up through the appropriate plan to get my free phone now why in the world would I have not signed up for the appropriate plan? I didnt.
And now you said it's too late to get the credit for my old phone. I feel robbed and will not stop spreading the news of bad business.

They need to be cancelled for service of the masses they are very rude and have no customer service at all they keep putting me on long holds I have to work I can't doc there pay I wish I could

Tried to call customer service to make a payment and sent over 45 minutes and still didn't have it done and finally hung up, and when I asked the representative how long this is going to take because I've been on for 45 minutes she said no I've only been on 10 minutes, liars

I was initially excited about a deal offered at a local store. However, it turned out to be a disappointing experience as there were numerous issues. The representative mishandled everything and provided misinformation.
Following my purchase, I encountered a 24-hour period with no coverage. Despite reporting the issue, I was instructed to wait for an agent to troubleshoot, but no resolution ever occurred. To add to the frustration, I was billed for taxes on phones that I had returned due to an incorrect order. The tax amount for the returned phones was never refunded.
Furthermore, I was charged for a warranty that I never used and, despite bringing this to their attention, I never received a refund. Even though I spent less than 20 days with one line on their coverage, I found myself stuck with a bill that I had to pay.
In summary, my experience with this service was extremely unsatisfactory. I strongly advise against signing up with them. They are unreliable and provide poor service. I have more grievances, but I'll conclude here. Save yourself the trouble and avoid engaging with these people.

So I have been a customer for many years and a couple of months ago I purchased a hot spot from at&t and told the do not add anything like insurance to my bill well I have been charged for 3 months of insurance and they refuse to credit me.

I changed over from the mobile and I regret every second of it. When I first changed over that asure me that my bill went change. They changed my bill didn't add insurance on my phone. Never send me a phone I ordered. I tried calling customer service they have the worst service! Every one says something different. Requested to talk to a supervisor he was worst than the reps. Do not change over to this carrier. You will regret every second of it!

First it took a month and half to get for them to get our phones out of a port barn. Never knew there was such a thing. No one could call us. We could call out at least. Bill is always higher than it was supposed to be. Now they took away our HBO Max. Never was notified. I think the BBB should get involved. They don't stick to their contracts. Only part they stick to is the high price phones. I don't understand how they keep getting away with fraudulent contracts.

Very bad company. Such liars, bad wifi, increase in money. Very poor signal and I don't recommend people joining this company

They have went downhill so bad, I've been ripped off more than once and the so called high running great internet well I had way better service with Massillon cable way better internet! Hard to believe I've stuck with them 20 years! Leaving asap! No longer a good company! Just my opinion!

I've had to buy a new phone 6 times in two years and in this two years I have had my phone stop working, stop charging, get stolen, get lost, get broken (not from miss treatment) and dial 911 in my pocket. And In this time frame to get any help from "customer support" they want a 4-digit pin number that I don't have (I've had this number for over 10+ yrs I think I'd be the first to know that my PREPAID PHONE did not come with one therefore I had no 4-digit number) today some "supervisor" named Mary insisted telling the only way i can get access to my account number was to go to my nearest store then call customer support again with a associates help. I walked in told them what I wanted took them 5 seconds to help me and get out. I have waisted hours of my time trying to get help 3 months ago just to be told then prepaid's don't have 4digit pins! I literally had to school "Mary the supervisor" how customer service actually works the service is slow and glitches all the time, customer support are unprofessional and poorly trained, the phones break and stop working in 6 months or less where then you have to fight with it till you can replace it. This company worked better and had better customer service 9-10+ years ago and every year it gets worse I do not recommend this company nor the product I'm changing carriers asap

An ATT Sales Rep came to my door selling Fiber Internet. We were interested in upgrading our internet service. He told us we could get a great deal on wireless if we switched to ATT and bundled our internet service as well. I was also told that because my wife worked for a Dr.'s office we would receive an additional 25% off our wireless bill. He stated I would just need to provide proof that she worked in a medical office to receive the discount went to the ATT Wireless store and was told I would need to contact customer support to have this done. I called customer support and was told that we did not qualify for the discount, because even though my wife works in a medical office because she is not a licensed practitioner she did not qualify. The Rep also told us that we would get free phones when we traded in our current brand new phones and we would receive 2 additional phones for my children free of charge.
I have been lied to and pushed off from rep to rep and no one is taking any responsibility for the actions of their Sales Representative who lied to me. I am now out thousands of dollars since I traded in perfectly good phones, that were paid off, that I would have kept for another 3 or 4 years.
This is the classic case of bait and switch. Never in my life have I experienced such horrible customer service.

THEY KEEP TRYING TO TAKE MONEY OUT FOR A BILL AND I HAVE NEVER IN MY LIFE HAD ATT I LET THEM KNOW AND EVEN GAVE THE ACCOUNT NUMBER AND THE RESPONSE IS THIS HAS NOTHING TO DO WITH US AND THEY DON'T CARE IF I HAD THE ACCOUNT NAME. BUT SEEINGS THEY WONT FLAG OR STOP IT IT HAS EVERYTHING TO DO WITH THEM

Very disappointing when finding that all rewards offered when activating Internet 300 service online are automatically switched to a bundled product that after 7 weeks has not yet arrived. They sent an email 2-3 days after service activation showing that you qualify for an "extra" reward but what they don't disclose is that if accept this "extra" reward, it automatically disqualifies you from the other rewards, close to $250. Just cheating to get you in because most probably you won't even receive the bundle. After 7 weeks waiting period, they just said that an extra 4 weeks are needed. Would it arrive? I think this is just an AT&T SCAM!

I can't put in words how much hate I feel towards AT&T as a company; specifically its customer service department. They are useless, condescending and untrained on how to treat people. A simple question to this incompetent people takes forever to be answered and they keep referring the client to another person. What I don't understand why can they can't just say " I don't have an answer but I Will ask and let you know ASAP! They must be related to the employees at Florida's Pearl Holding insurance. I relocated to an apt building in the city of Fort Lauderdale and they have an agreement with AT&T where we are obligated to use AT&T and knowing this this company offers the highest prices and no customer service apparently knowing that we have no other choice but to be with them.

I entered into the Wentzville AT&T store located at 1955 Wentzville Parkway to upgrade to an iPhone 15. The "Retail Sales Consultant" Suriyo Vanmalaithong was very eager to assist. He represented that my current iPhone would have a trade-in value. He asked what model it was and we both simultaneously reviewed the setting at concluded it was an iPhone 8 Plus with the highest memory available for that mode. He also said the equipment was in perfect condition and then looked in to the system and states that the trade-in value of the phone would be $300.00, and to drop it off any time at the store before thirty (30) days expired. He didn't have the iPhone 15 color/make in stock, so her ordered the upgrade to be shipped to my residence. All went as represented until my wife and I attempted to drop of the wiped aforementioned iPhone 8. Another representative claimed his system was down, so Suriyo recognizing us came over to assist with the trade-in. After what appeared to be numerous stall tactics, going in the back to discuss with his manager - she came out and didn't even address us or the trade-in attempt. After over 30-45 minutes, Suriyo stated that he could not honor the previously represented amount of $300.00 credit towards the bill and could give approximately $35.00. I stated that I was worn down by his stall tactics and left. Please check the store video recording systems to validate not only the misrepresentation and attempt to trade-in the phone. Beware of the bait and switch.