AT&T

We recently switch over to AT&T from Comcast for our Internet and land line phone. My wife run's
Her business from home and needs a land line. Its been nearly six weeks without the land line phone.
We have had appointments twice with an AT&T service tech, no one showed up either time. We left Comcast for the same reason, for sub standard customer service. I don't know how either of these companies remain in business, probably no competition. In the area we live, these are our only choices.
Continue to stay in business.

I switched my business phones from Verizon to AT&T. The biggest business mistake I've ever made. The salesman lied about absolutely everything. Trying to get any answers from their customer service is impossible. It is hard to believe that a company, the size of AT&T is run like a company that two high school kids run out of their garage. At this point, I am debating whether to just cut my losses or seek legal action. Never again!

They don't value their customers at all. Especially the loyal ones. $174 per month for 2 tvs is ridiculous. And they think they're doing you a favor if they offer promotions which expire and you have to keep calling back to renegotiate then you get someone in Asia to assist you. Seriously!

Very unprofessional and very uncaring company and Leona was very unhelpful and very condescending and basically called me a liar and treated me like, I was dumb all while the manager after asking to speak to him went on to help the next customer after I waited for him as he watch the way she was mishandling the situation. 1 bar since starting service and no hotspot. They didn't even activate my e sims had to do it myself they take your money and push you out the door. They either aren't knowledgeable reps or very rude reps and the managers hide from the problems instead of helping the problems.Screenshots added to show different times of the day with one bar.

Bought a phone, rep. Stated my phone was good for a $800. Trade in. Contact att, spent many hours trying to resolve this. 3 different att reps. Have approved my credit. Now they are saying no deal. BAD, HORRIBLE SERVICE! Did I say to stay away from AT&T?

I've had phones, TV, and internet from AT&T. Sometimes they work, sometimes they don't. But if anything goes wrong, or if they decide they want to change your service, you will spend at least 8-12 hours on the phone being shunted from department to department. They will promise to send someone out to fix it who will then claim to have no idea of how to accomplish anything. They will make multiple appointments which they will neither keep nor cancel. They sent someone out to my place of business (not when they were supposed to) to install fiber optic, who then had no idea how to turn it on... so we were without internet until we could get someone back out. Don't know what other options you may have, but they'd have to be better than AT&T, which has the worst customer service I have ever encountered.

Went into att store to upgrade and got selected for a verification check. I got denied because their system has my mother-in-law name misspelled maria not Marie. Tried 3 time AT&T YOU'LL NEED TO ENTRUST THE COMPETENCE OF YOUR EMPLOYEES. WE HAVE OUR DL & SS ID. IN PERSON.WE ARE 15+ YEARS LOYAL CUSTOMER. RUN THOSE RANDOMS WHEN YOU'LL ARE COLLECTING OUR $500 MONTHLY PAYMENTS WITHOUT FAIL. $1800 SALE LOST GOING TO VERIZON TO SEE THIER SERVICE..

While traveling internationally, I made a point of staying on airplane mode and using wifi, but AT&T still stuck me with a $500 bill since I didn't BUY their international plan. When I called to complain they said there was nothing they could do about the charges and were incredibly rude to me. I'll be switching my provider now. Thank you, next.

Att is just the worst. Your guys customers service is awful and the animated voice is just playing annoying and can't get anything correct. There's always some type of weird glitch or something with the website, the service is actually the worst I've ever had, to the point where my gps will legit track me 5 blocks to the left. Shame on me for going with the cheaper route, but at this point I'm ready to pay double to go crawling back to Verizon.

I requested a new service add on Took me less than 30 minutes to finish order,, they came installed it & messed up the old service which is 2 phone lines plus internet than to have a new tech come buy or to get someone on the line took me 4 hours going from one representative to another until got the right one,,, in conclusion the te h support lines Suck

My wife was in Ireland about a month ago and was having connection difficulties. Bought a $10 a day plan and her phone stopped working. Called ATT. They would not help me with the issue and only wanted to up sell my service. I finally gave in. I cancelled service yesterday and found a new carrier. This is not right. Good riddance ATT.

After several phone calls to them and several times of them telling me my phone was fine on their network as a factory unlocked phone they turned it off anyway. Also it won't even call 911 so apparently they fried the entire phone. It's brand new. They have been deceiving and left out important information every time I called them. As compensation they offered a terribly small discount on a completely inadequate phone that was nowhere near as good as the phone they turned off. They also turned on some phone we didn't even have saying it was a replacement even though we didn't ok it. So all my stuff got sent to some complete stranger wherever this phone was. All with pretty much no apologies. AT&T is the let down of the century for me. I should ad we are Never behind on paying.

I am a senior citizen. My payment did not come out of my account as usual on the 28th. I have tried numerous times to get help. I am so disgusted by this inhuman customer service. You are led at different props that don't work. Can't remember my user ID or password. Such inhuman treatment of there customers. National disgrace.

I could not be more pleased with the quality of service I received from AT&T regarding internet as well as tv. In the modern area, service, especially in terms of connectivity is defined by reliability. I began using AT&T out of college when I moved up to a new big city by myself and a dog, not knowing anyone. AT&T provided me an avenue that I used to find interaction between. It's not easy moving to large cities, with a pet, at age 22, but AT&at provided, every month for 7 years reliability as well the ability to learn, collect and process information, and meet people. Thank you AT&T for being there when I need you most!

Landline didn't work for months, I tried to turn it off. But they just give me the runaround and keep taking out money from the bank account. They suck as a company go somewhere else.So don't even bother with them because that's all they do is hassle you. I will never do anything again with this company again! I had to pay them about $180 dollars and didn't even use the landline! They got mad cause I want to the bank to stop payment and still got a final notice for $36.14 that said if I don't pay I will be sent to a collections agency. Talked to an agent every month for about 4 months. I paid $36.14 let's see if I get another bill next month.

After returning equipment, I got a bill for $150. After working with 2 online agent, problem was not resolved. I had already gotten an email thanking me for returning equipment 2 weeks earlier and was still billed. I wasted an hour trying to work with these people. Customer service is a nightmare. They finally told me that it was resolved and would be taken off the bill. Apparently, right arm doesn't know what left arm is doing.

Today I got a call from an at&t customer telling me she has been receiving emails from at&t with my account activity that has included products ordered, shipping addresses, and phone numbers! Granted a lot of that is probably available to someone with simple internet skills, but to have a company like at&t sending it is a big time failure.

I've got a call into speak with someone, but told it could be 72 hours for a call back. I guess customer info security is not a big concern to them. :(

I have been an AT&T customer for almost 20 years and am now retiring and have asked to have a plan more in the price range of other phone companies and stay with AT&T. But instead they seem to keep going up and they don't care. I'm now having a hard time paying almost $200 a month for 2 lines unlimited talk, text, and data. I'm in the process of searching for another phone company that hopefully cares about their customers.

I dealt with Chantel a AT&T employee in Georgia and by far the best customer service I never received an AT&T. For some reason I missed the post call review so I need to write this here. I was having reception problems on my Internet box in both of our phones. Chantel directed us how to reset our network settings which made all the difference in the world. She was completely respectful and a sweetheart I hope somehow this gets to her. Thank you

So...we did work for AT&T and are now going on 90 days past due on their bill. No surprise they do not allow this same payment system to their customers. Yep, a company where their policy is most definitely a "Do as we say... not as we do."

ATT customer service is not customer friendly. ATT charges upgrade fees for device change ( not an early upgrade) without giving a heads up when old phone is traded in for a new phone. They lock customers for 3 years showcasing deceptive offers. I don't know what the government bodies are doing.

They claim to honor their customers and was lied to on different occasions. Mitchell and Diego. I set on the phone for 3 hours, and giving dates only for me to not get a call or get the promotion that was promised, and every caller tried to get me to pay a different amount than the last caller. I'm switching service. If you got through them make sure that everything is up and running properly before hanging up. Because they won't honor what was promised. I've been a customer since 2014 to be treated so poorly.

This is one of those companies with shady predatory greedy practices. They asked me if I wanted protection plan for my old phone, I said no thank you, they charged me $40 for it. Even when I said I didn't want it. It took me an hour just to cancel the damn thing that I didn't sign up for in the first place.
The problem is they are too big for anyone to do anything about this.
Read more reviews if you still have doubts.