AT&T

I have the AT&T Internet 100 plan. With my ACP benefit applied, my monthly bill should be $0. However, for the past 4 months, AT&T has been billing me different amounts ($35 in August, $41 in Sept., $55 in Oct., $61 in Nov.). I've spent hours on the phone with AT&T, confirmed this was in error with a supervisor last week, and was told my November bill would be $0. However, today they just drafted another $61 out of my bank account. I am FURIOUS. People on limited incomes can't afford surprise bills — that's the whole point of the ACP, and what it promises to the consumer.

Since numerous phone calls to AT&T obviously did not solve the problem of these surprise bills, I am escalating this to a formal complaint. I want a REFUND and a written pledge from AT&T that they will honor their ACP contract with the federal government and with me in the future. No more surprise bills or illegal drafts from my bank!

Cell Service is horrible along with customer service. I've only had them for a month and I've had nothing but trouble out of my phone and service. I'm not able to log into my account and they seem to not know how to fix it. I've been trying to speak with a supervisor for a month now and they leave me on hold for 45 mins to 1 hour or longer until I eventually get sick of waiting and hang up. Ridiculous!

Firstly I recently met a At& t sales representative in Target. She made offers for new phones and better monthly rate, come to find out she left out so much important details. She lied just to try to make a sale so unfortunate we get so desperate.

I would not recommend AT&T to my worst enemy. The lack of service and incompetency cost my company thousands of dollars when we were trying to establish our office in Houston. I am "stuck" using this poor service at my home too due to no other options. Two tin cans and a string is a better option. I have spent countless number of hours/days trying to get service installed and fighting billing errors. I wish I was being sarcastic regarding the amount of time and loss of productivity this company has caused me, but I'm not.

A month ago I called the customer service number to cancel a phone line no longer in use that AT&T was charging $400 a month for. I spent a full hour on the phone with two people who barely spoke English and instead of doing as I asked, the spent the whole time trying to sell me something. They wouldn't accept that I didn't want their internet package. After an hour and me finally yelling at them to cancel the line they agreed and said they would email a conformation number, which never came. Fast forward to today and I received another $400 bill. Once again we have to call, wait on hold and fight with someone from India trying to cancel the service. I finally told them I was under no circumstances going to pay them another payment for anything. Big companies like this think if they make it as hard as possible to stop doing business with them, we will just keep paying. Terrible customer service!

I was approached my a kid at Sams Club about swapping over to AT&T. We had been discussing swapping over so this was convenient for us. He had told us if we traded our phones in we would get a $1000 trade in all these great promos. We traded in two IPHONE 12 PRO max for the Iphone 13 Pro max. A year later I am still fighting with them over the trade ins and our bill. Our bill for three phones was supposed to have been 180.00. It has never been that low. After three months of one of my trade ins "lost" I finally got credit for it. $250.00. The other phone I got a $800 credit for. These credits do not go straight to the phone payments. They are applied as you pay the 36 payments monthly. Another lie I was told. The service is garbage the and they are crooks.

I am a licensed CPA and I am warning anyone considering doing business with AT&T Prepaid Wireless to think twice. This organization interrupted my service was subsequently paid the balance due, my credit card credit limited decreased, and have not restored my service. I spent over an hour trying to communicate with their foreign employees about this matter and the level of incompetence is appalling! Do not waste your precious time doing business with this organization.

AT&T is dishonest with its customers. We purchased 2 new iphones and were told over the phone that if we returned our old phone would have got a 350$ credit. As it turns out the credit was spread out over 36 months, but in the multiple calls I had we them they did not specify this at all. We could have sold out iphones privately and would have made much more money. In fact, they quoted me over the phone for 60$ less than our actual bill has turned out to be. 3 different representative at 3 different times told me our bill would go down once they received and recorded our old phones, but this never happened! I consider this equivalent to theft! On top of the fact that their prices are way above every other phone company, that their customer service assistance on the phone is pitiful. Do not be fooled by AT&T what they say they offer is just bogus.

The amount of misinformation the reps offer is astounding. If you want to fall the rough the cracks and be unappreciated by a company, just switch to AT&T. I have never experienced anything like this in my life. I'm so sorry I ever listened to the rep at Sam's club. This company is a sham

I visited the Prosper Texas location today and purchased iPhone 15 Plus. I was helped by Piper. He gave outstanding customer service. He was very professional, polite and courteous, attentive and knowledgeable. He answered all my questions and went above and beyond to provide exceptional customer service. I will definitely tell all friends and family to go see Piper directly.

Benton Harbor store should have a zero! From the DM to the employees! They lack everything from knowledge and how to handle an speak! They said I would have to come in again, because they keep charging me every single month more than they
Should! Said o sorry Can't get out that information over the phone whenever I asked him to check my account! You'll have to call corporate to get that information over the phone! These people are a joke! Took them months to reverse a late fee, that I didn't even have! Now here we go again! Stay away from the BH store my husband and I will be going elsewhere!

Velenda Fogarty

Overall it's a good service with calling and service everywhere. I am giving only 3 stars because of the fact that if we want to upgrade our phones we either have to pay for a new phone outright or we have to sign another two year agreement and our monthly plan amount goes up because we loose discounts that we currently have.

We had our cell phone service with them for over 10 years. We paid $150 a month for 2 phone lines, phones were paid for. I called 3 times to try to get a better plan and was refused. We switched our plan to a different carrier on 12/31/2020. Now I am being billed $152 by AT&T for services 12/23-1/23-2021. I called customer service to get the bill adjusted so I could pay it and close the account and I was told they do not pro-rate their bills. So basically we are paying $152 for 7 days of cell phone service. Just one last time for AT&T to screw us! Never use them! Horrible customer service!

Att is trying to tell me that I didn't sign up through the appropriate plan to get my free phone now why in the world would I have not signed up for the appropriate plan? I didnt.
And now you said it's too late to get the credit for my old phone. I feel robbed and will not stop spreading the news of bad business.

Hard to get a straight answer over the phone about anything. Had to cancel my policy during a move and they would not work with me to transfer the service over. Terrible communication. Will never use again.

AT&T is the worst company to go through with your wifi and internet stuff, they are not good at making their promise, they let me keep waiting for the whole day. Not going through this anymore, I made an appointment for installation and no body called or showed up. After following and calling many time to AT &T they said they will set up a new schechule in afternoon, i called again and nobody was available in that time also, so they reschedule me for next week, i have to wait till next week for their own mistake and not good manner for customer service.

I had had several bad experiences with at&t wireless. The local store doesn't even answer their phone, and there is no option to leave a message. I contacted at&t's customer service and was told that I had to go through my local store, because that's where the phones were purchased and that they could not help me, as they had no access to the information! REALLY? So I scheduled an appointment to go to their store to request copies of past purchases. I took the employee 5 trips to retrieve my receipts. When I said I had been calling for the past 2 weeks, I was informed that the phones DO NOT RING! How convenient!

After getting the receipts, I contacted Apple again and to make a long story short, at&t were the ones who screwed up the phone in the first place!

When you are given the option for English or a different language and you choose English you should be able to speak with someone that actually can speak English... Have been passed from person to person for the past three hours then on hold for 45 minutes just to be hung up on then when I tried to call back of course it's closed. So glad I swapped from them to Verizon

I tried to deal with them but they are such liars, the honestly can rip you off. They are story makers. I spent close to 2 hours with their rep. On the phone to start a 5 lines deal and after we are done I got a text that my phones are not going to be delivered.
They are stupid. Stay away from ATT

My internet service goes down everyday 3 and 4 times. When i call ATT, I reach a recording telling me they can run some tests. If I'm ever lucky enough to get someone on the phone, I'm told they can send a technician out but it may cost me $99. The internet goes down everyday at the same time, usually it starts around 2:30pm. If it's going down everyday at the same time, I don't think it's a problem on my end. ATT is awful. I'm paying all this money for Terrible Service

Unfortunately I switched to ATT about 9 months ago. A major mistake. First of all I had a Galaxy 8 plus and loved it. When I went to switch ATT told me I needed a new phone. That was a bold face lie. They sold me the galaxy 22 plus which is a piece of junk. They told me they would give me $800 for new phone. So new phone would cost roughly $400. What they didn't tell me was that to get the $800 I had to stay with them for 3 full years. They credit my account each month. I am penalized if I pay it off early. Screwed twice now. Then I called to see if I could upgrade phone. They said I had to pay off phone first. Screwed 4 times. I see no recourse other than put phone on their desk and walk off. I am seriously considering that. Their WIFI here is disgusting. At times I can't watch Prime because damn WIFI is too slow. The speed test shows about 40. Worthless. I am going to switch WIFI this week. If ATT gives me crap they will get phone as well. If ATT was only provider I would do without

Beware if you are seeking a refund. Don't count on it. AT&T will not issue me refunds
After the account was canceled in 2021. They continued to make automatic withdrawals from my account. I called them 1/4/2024 after discovering the withdrawals. Fortunately, I had the receipt for when I returned the equipment. I was told I did not cancel my account. Question to them: How would I know where to return the equipment, and why would I continue my account if I no longer had a way to watch?
A representative was very helpful in filing
A dispute citing service rep error in cancellation. Then, on 1/18/2024, there was another automatic withdrawal of $210.40. I called 1/30/2024 to inquire about the outcome of my claim and recent withdrawal on 1/18/2024. I was told my account showed it was canceled on 1/5/2024, and it's too late for me to get this refund.
I was told that after being transferred to various departments, I would need to contact my bank and have them do a fraudulent claim for all withdrawals, including the most recent. I called back the following day to ask about the dates of withdrawals from 1/2022 and 2021. I could access most of the information from my bank account but wanted clarification that I could not access from my AT&T account. I was told they do not have that information. BEWARE OF THIS COMPANY!

Customer service is unreliable they don't understand and they don't return your call. AT&T you're doing a horrible job management needs changed. The employees are failing but management is it's always that way.