AT&TReviews 2,458

Tried to switch from Verizon to att got 3 new I phones during a 2 week free trial had the worst customer service trying to get the phones working. After 3 days we switch back to Verizon witch now we needed to pay to reconnect with Verizon then att making us pay 2 months service for the 3 days of use... 268 dollars or they will send to collections. Never again will I have anything nice to say about att and hopefully this detours people from switching!

Why do you not give paperwork/paper receipts? I can't get into my email,so I have no information about anything.so upset. I'm taking them back

So i purchased a phone off market place, it worked for a month and the seller reported it stolen. Granted that isnt At&T fault, where i have an issue is the rep literally told me exactly how the scam works that means they are aware of it, and they stull refuse to offer any kind of assistance in getting my sim and phone back working. If you are aware of the scam, and know that it happens there is no money owed on the phone and i can prove i paid someone for it a little assistance would be much appreciated but no they basically just tell you your S.O.L. Ill never use att again for anything!

I canceled my internet service 4/07/2023. AT&T drew a payment from my bank account a month later even the service was canceled. I checked my account on line and I had a credit that should be refunded. 4 months later I'm still waiting for that refund. On 8/7/2023 I called AT&T and I was told yes there is a refund, but he has to connect me to another department. I had to explain my problem 5 times and stay on the phone for 1:07 Hour and gues what I was not done. Nothing happend. It is so easy for AT&T to get your money, but it is so hard for them to refund any over payment. That is AT&T.

I finally sat down ate looked at my bill, discovered I was being charged installment for phones I bought over to at&t, when I asked them about it they said they sent me 2 phones which I never received and there is nothing I can do about it, the supervisor kept saying "on our end" when I asked to speak to someone who can better help me, he was rude and asked if I'd rather ve put on hold in que, which I said yes if it'll help me. He put me on hold then dropped my call. Someone need to explain how I'm paying an installment fee for my own phones.

They do nothing but lie. They give you a monthly price and then when the bill comes it is considerably higher. You can spends HOURS on the phone with them and get absolutely nowhere. If you speak to 5 different eople you will get 5 different answers. What a bunch of crooks. I absolutely hate them

They will lie to you just to make a sale then do the opposite. The took a functional phone 4 months later says it won't turn on. Now I'm forced to pay over thousand dollars for a phone that I didn't need on a buy back promotion. No one is trying to make it right. I've been with them since sun TV was in business. I will be dropping them for poor customer service, lies,and deceit.

Customer service is the worst. I tried contact cancellation department for over 6.5 hours Just to activate a new sim card that at&t sent me via mail. I wish I could rate them lower than 1 star. I feel like they owe me two stars. Save your time and go to different company

Been w/o service for a week…. Technician shows up & notes he fixed my issue, but not once did he knock on my door to check with me. So now guess what, we have to do it all over again tomorrow. Save yourself the trouble and don't choose AT&T for service

Att do not make my $800 in Credit reinbursment on iPhone 13 pro max because usps sent to wrong place and they do not recive on time, when talk to customer service rep. I need my phone back to my home, they said do not return to me and just give me a $300 Credit, i consider its a fraud.

I have had the WORST experience EVER when I tried to move my cellular services to AT&T. The customer service lady I talked to on the phone first lied to me by saying I could move my phone number from my Verizon account without having the phone paid for. She mailed me the AT&T chip for the phone only to realize 4 DAYS later without my phone, which was deactivated because AT&T was trying to activate their chips in the Butte, MT store and could NOT get the number moved, which ultimately left me without my phone that I use for both personal and work! Now AT&T is calling, emailing and texting me wanting me to pay $305 for their services...that I NEVER even had functioning. Please everyone do not believe AT&T when calling the phone number to start using them.its a major scam!

They charged me improperly and now I am spending hours to try to get THEIR ERROR fixed. Unreliable, and they don't care for their customers' time and money.

I've been an AT&T customer for approximately two years the service was OK, after carefully reviewing one of my bills I found charges of close to $1000 that should not have been there. I have reached out to AT&T they were not able to fix the issue, so I found a complaint with the Better Business Bureau after filing my complaint, one of the representatives reached out to me they solve the issue, and I assume that everything was OK, a few days later, I received a letter in the mail stating that because I filed a complaint with the Better Business Bureau. They were now going to cancel my contract and my cell phone account. I am a first responder. I really depend on my cell phone service for communication for work and also with my children and family, anyone who utilize their cell phone service for children, work family anything other than fun? I would not advise you to go with AT&T for if you have an issue with them they will cancel your contract and your account.

I returned a phone that ATT sent to me and kept the tracking number in my computer. Beware:ATT can delete tracking numbers by telling the usps the phone wasn't received and I'm out $400. I am wary of ATT and they want me to go into the store with this same tracking number that doenn't work. So keep your receipt with the tracking number as evidence. They have the power to delete tracking numbers.

My Wife & call to talk about Billing She was wonderful. 2 get us in a package. U made our Day Thank you Very Much!

They are a terrible company that likes to play games with due dates and amounts due. I have been a customer for about 6 years. I then called in to give them a new credit card number since the one I had on file expired. They then took me off autopay and charged me more the next month. I called in only to get someone from a foreign country, who talk down to me and was rude. I then asked for a supervisor and got the same thing. Do yourself a favor and chose anyone else to do business' with.