AT&T

I received AT & T internet service on 4/8/2011 it has yet to work. I have called for 8 days and yet it still doesn't work. The last phone call to this company on 4/16/2011 at 1:07 p.m. the customer service representative hung the phone of me. I have tried to contact the company via there website but wouldn't you know it not a section for that nor is it any information to contact the company via interest, phone or snail mail.

AT&T. Worst customer service ever. I cancelled my account and got charged 1 full month of service even though I cancelled same day my plan was ending. Apparently AT&T also charged me for change in plan after I cancelled. Mind you this is not a termination fee. They didn't send me bill because I was cancelled and had the nerve of adding interest on top.

They charged 160 + 60 change in my service + 20 dollars interest for 1 month for using 0 days of their service. 0 days of phone service for $240.

Just a scam. 15 years a customer for this kind of service.

Horrible customer service I am just in awe! I spoke to so many different agents in the Philippines and in the store trying to get my phone ported to a different carrier and was apologized to so many times but of course none of that really mattered. Absolute nightmare!

I spend over 52 minutes 2 days on a row trying to solve my phone problem they transfer me over and over finally I got tranfer to a lady the talk to me and she was cutting off ofcurse what else I ask her nicely if she could call me back so i can hear her better and her answer was NO... we don't call back wish i was surprised cause when she answer she ask me for my phone in case we get disconnected Im still waiting for my refund wish I was supposed to receive on April 8 and is April 16 already company is the best charging the customer for services the they are not receiving... not cool at all I'll never even suggest this company no one they just still your money!

I just called a customer service and they didn't have any answer of the question i asked. Very poor service and the person in the customer service needs a lot of training, they don't know what they are doing just stalling me and wasting customer time is the only thing they are doing.

I called two months ago to see if I could lower my internet bill or I was going to switch to another company. I spoke to a representative who gave me a measly $10.00 off. I waited snd when I did not see my bill lowered by the second statement, I called and found out that the representative never wrote the discount on the note he wrote on my account, and I never got the discount for my internet. The representative I spoke to used the well known silence technique to get me to give up. This is not the first time this has happened to me with AT&T. They don't care that I have been a loyal customer for 20? Years. This really stinks. Monitor your representatives. Give a damn about your clients.

I hate at&t all they are is lying hypocrites. They try to tell you can do something or get something and then say you can all they do is lie. They say your bill will be lower and cheaper and then it's higher and try to act like they never told you the things that made you sign up for them in the first place. I hate you at&t. You suck.

Called several times and still having problems with Internet speed we are supposed to have the fastest Internet and we have intermittent 3.5 mips to mips. And no one understands why going back to charter as fast as I can.

Here is the AT&T business model. Lure a customer in with a half decent price, the jack the price up over and over again till it is unbelievably and ridiculously high. This is a bad company. Avoid at all costs.

I updated my address and then placed an order to update my phones. I sent an email to confirm that the phones were being shipped to my new address and was told that they were. I then called to confirm that and was told by the agent that they were being shipped to the new address (he even told me that it was impossible for the billing and shipping info to be different when updating an Iphone). Sure enough, ATT shipped my phones to my old address.
After calling again, I was told that I would have to wait until the order was returned before they could do anything about it.
Thanks ATT,, you are the best!

I switched to At&T thinking the service will be better well its not. I turned in my iphone for trade in credit they offer in February 2022. To find out from an agent they got my phone but never processed it for the trade in value. So now i have to wait another 1-2 weeks to see if my phone qualifies for the trade in offer. I mentioned that was unacceptable and all he said was yes it is he apologized and said he seen this happen more than often. Well AT&T it should NOT happen more than often your playing with people money!

Some time ago me and my wife wanted to change t mobile to att. We came to the att store and one employee tried for a long time to set up the work of sim cards, but it didn't work, he asked us to try to do it ourselves at home as well. We tried to set up sim cards at home but that didn't work either and we couldn't activate it. Then we just threw away the sim cards. Probably because our phones are undersupported. But sim card t mobile works in our phones. After what 2-3 months we received a bill for $400 for using the att wireless network. But we have never used sim cards. It is so expensive bill for nothing.
At the moment a debt collector try to take my money for nothing.
It is super terrible surprise from ATT!

I had a wonderful experience working with Brianna at AT&T to sign up for FirstNet service. She was incredibly knowledgeable and helpful throughout the entire process. She took the time to explain all of the features and benefits of the service, and she answered all of my questions patiently and thoroughly. She was also very friendly and personable, and she made me feel like I was a valued customer. I would highly recommend Brianna to anyone looking for assistance with AT&T services.

This is the worst telecommunications… This is the worst telecommunications company ever. Bad customer service. Just bad in every way. I Have had and loved DirecTV. For 30 years. I absolutely hate that it was bought by ATT. Ready to leave Directv behind to be done with ATT. Can't pay DirecTv bill online because they redirect you to the ATT site that has no information about my DTV account. I got rid of the ATT cell account. Gonna call another phone company and. Dish Network. Now. I'm done with ATT.

Not like there isn't enough racial division in this country, now you come out with commercial all in Spanish. And that's fine on a Hispanic channel, but on regular networks that are ALL in English is an insult to those of us who don't speak Spanish.

I had the pleasure of working with Ben at this store. Ben took the time to help me order a new phone, provided me with excellent information as to what my new plan would look like. When I received the phone, I went back to the store and Ben was able to transfer all of my apps to my new phone. He is very pleasant, customer oriented and willing to help. Very good experience.

They have unscrupulous business practices, pushy salesmen, and they allow fraud to happen. I asked Direct Tv to come out and repair my service and an AT@T rep floated in the door right with him. He proceeded to badger and pressure me to upgrade my services and switch my cell phone service to them. My husband needed my attention, as he was sick, and the sales rep wouldn't leave. Very unprofessional. Another incident, I get an email from AT@T telling me my new iPhone was ready. I called the store and warned them there was fraud going on. They ended up allowing the lady to get the phone. She used my email. My sons address and his last name and social security number. We had to involve the police. He store said….ooops. You aren't getting my business.

Right from the installation I am facing issues none of the personnel or the infrastructure are accommodating. Unfortunately cannot even opt out of the service because of the constant lobbying going on.

After att acknowledged that I had been charged for a phone THAT I used for less than 14 days, (I returned it to the local store before the stipulated time).

Also, they made me an incorrect extra charge… it all adds up to a total of credit $966.65 in my favor. The bill is dated on October 28… now is January 7.
The point is that I have not received anything yet, and when I call att (amazing!) Nobody knows anything... They don't know when I will get my credit, etc.
In addition, the receipt that I have on paper clearly states that I have a credit in my favor.

I wrote the link... resolve.att.com... asking for explanations and again nobody knows anything...
The truth is that I am sick of this...
I have called the suggested numbers and no one knows how to give a coherent answer. Or nobody answer. OR I KEEP WAITING A RETURN CALL… NO ANSWER.
I will continue fighting, it is my money...
Becareful with this guys!

I wholeheartedly don't want to give 1 full star. I don't think they deserve this much. I currently have this service and the connection is horrible. It doesn't pick up anywhere, and I get more frequent drop calls.
The Scamming aspect of this is where I was told by a represented that id I trade my 1 phone 11 as well as start a new line with AT&T that's the New iPhone 14 would be Free. As well as my phone bill will be $67 ( one single line btw) and that's not true. The representative told me the 1st 3 bills would be high and they are all $#*!ing liars. My Bill is $107 and when i called then turns out am still paying for the New phone even though i shiped my old phone to them... Biggest scammers

At&t was a fraud, they basically, cannot refund my credit I called them multiple time for my refund. Costumer service I spoke who didn't speak an English well enough was a total messed. They charged me twice and I am asking for a refund. Now, what they can't even give my money back. Beware of this service..

Before taking a recent Disney Cruise I called At&T and explained to a gentleman that was helping me I was going on a cruise and wanted use of my phone. He told me they had a $100 fee for unlimited text, calls and data and this would last me thru the dates of my cruise. When I received my bill, I had $232 of "overage data" charged to my account. I called twice and the most I could get the bill reduced was $109. I was absolutely, 100% told a different tale when I purchased the "cruise package". I was very bothered by the lack of ownership of their mistake. Research this subject well before you go out the country or on a cruise!

This company made me transfer from another provider selling me promotion that did not work. At first they were promising that it will kick in after three billing cycles but then told me that I did not qualified for the promo and I should pay the full price. They don't provide you with a written contract, they don't even have an email to contact them. Every time I called a rep would invent some unheard bull$#*! why I need to pay the amount which they overcharged me. Also when I went abroad they charged me everyday $10 but they weren't suppose to as the claim was its only when you use the phone you pay $10 for 24h but after if you don't use it - you don't pay. No-no. This company literally lies to you and you have no proof of what they said.