AT&T

At&t used to be great, but have gone straight downhill in customer service in the last few years. I've been put on hold for 30 minutes to be hung up on right before a supervisor came on the line, after 3 calls still no solution I'm expected to go without phone service for 3 to 5 business days while they credit my account and then supposed to call back and authorize another payment once I finally received funds ( money is tight only had enough to cover my bill to begin) but now because it will be late by then I have to pay a higher amount. My advice go with any company other than at&t because they are the worst.

I've had service issues with ATT through the years, but today takes the cake. I was notified via their engineering department, less than 16 hours before a scheduled install (a transfer of service from another address) that they would not be able to complete my install. To make matters worse they stated that the tentative time for repair of the issue was 3/17. Today is 2/17. How many people in 2023 can go potentially 30 days absent internet access. I at times work from home and like many my entire security suite, home automation suite and entertainment suite is connected via my internet connection. This is a new home requiring me to delay all of my other contractors because of the ridiculously late notice. When asked to escalate the call, I was told the immediate supervisor was out, as was the next level manager. Clearly my business is not of value.

This is a crooked corporation that jacks up prices and provides terrible service. I get much better terms in my home country back in the good old European Union for just the fraction of the cost. I'm so happy I don't have to put up with those bastards anymore!

We heard your conversation to another co worker at At&t... even tho you didn't push the RING doorbell. The man on the phone said "Don't worry about the barking dog".
Yes, dogs bark when strangers knock. One should be concerned about barking dogs, dogs are protective.
Reaching for the door handle before knocking is not acceptable, yet we do appreciate David informing us of his presence before entering our property without breaking the fence handle like previous At&t man did years ago that could have been bit by one of our aggressive dogs.

It recently took me 4 hours to switch my daughter from my plan to her own. Visited 3 stores in the Minneapolis area and talked to 3 reps on the phone. What a runaround. The most despicable was the Rosedale Mall store which flat our refused to help. I posted the below review on the site and it was rejected by ATT - they censor their customer ratings so all of them are 4 or 5 stars - what a pathetic fraud of a company.

"All we asked for was a new SIM card. They refused to help. Why - no commission - this store is all about how much they can fleece you for, forget about customer service. Steer clear. Better store one mile away where they were glad to help."

Confusion, lack of customer service and promises made and never kept. Send back all phones and paid off the one we still had and now the crooks want 1700. 00 to close a 300.00 account.
Use Tmobile or even Twigby stay away from ATT

Just tried to update my billing address, keep asking me to add unnecessary service for 20 minutes. And the final answer I got from the representative was sorry call to this number. What a joke, my time is important as yours people.

AT&T used to be the best company out there. They are now the most expensive, least customer service oriented, most dropped calls, bills go up monthly, last bill went up 10% or more. No help, can't get through when you call, and they just don't care. Verizon and even T-Mobile are so much more interested in getting the consumer business. I am so fed up. Run, anyone is better.

I recently became a customer with this company. And within 2 months I've had enough. I am done this company. Their service sucks, internet is slow as $#*!, and rude $#*! employees. Nearly impossible to get customer service. And if you need an extra day to pay your bill. Hang it up. They want that 45 dollar reconnection fee. Then Another fee for calling them and sitting on hold for more than 30 min...$20 bucks. They act like we inconvenience them with their problems. I've never had a company be so rude. This is a joke. Scamming and ripping people off for a necessity should be illegal. I owe them about 1100 dollars for a plan I signed up for. They can kiss my $#*! and charge it to the game. I'd rather have straight talk.

Called their retention dept to try to get a better deal to save money in these pandemic times and representative said they could save me $40 a month. I signed up along with a phone upgrade. Was all happy till I got the email of my new services, instead of $40 less my new monthly bill is going be $40 more! Tried calling to rectify, still on the phone with them for over an hour. Will cancel and switch to Verizon or T-Mobile. ATT doesn't care about their customers. Stay away worst customer service!

I'm a truck driver. I drive all over the US. It's really essential for me to have great service in every area.

I was with Verizon originaly but one of your workers at the store told me that you guys have better coverage.
I changed everyone on my business account over to At&t immediately. The person in McKinney store messed up a bunch of things in my account and they are unable to correct the issues.

The service is extremely poor. I send an email 2 days ago and it is still sending. As is indicated in the attached photograph.

Here is some advice don't listen to the AT&T agents because they lie through their teeth

Been going on 10 days and honestly I have no clue what is happening. How can a major company not be more proactive in fixing issues? I can't get a refund UNTIL the issue is fixed? I have no service! But lord do they push the sales pitch. "Care to learn about joining our wireless plan?"

This is the worst carrier I've ever had to deal with.
Our phone bill keeps going up, the customer service talks in circles.
My job gives us a discount for AT&T, but I quote the representative told me the plan I have doesn't honor the discount.
Never bothered explain to me why or which one would.
I work hard for my income, and the last thing I want to do is to pay it out to a company as shady as AT&T.
And they expect everyone to be able to print things off from a computer.
Some of us are a generation that don't have that technology, they didn't care.
So with the ratings I see I'm not surprised...
Get rid of them before they cost you a bill you can't pay js

Horrid experience, starting with those very pushy guys standing at Sams. Many things he said were untrue, decided to send ordered, unopened phones right back after seeing all the bad reviews, and I have had untold awful hours on the phone ever since, after AT&T activated one of the unopened phones that was returned. (They have proof it was returned and "don't know how that happened") Each time they transfer you to another person, you have to tell the story over again. It has been a nightmare and I will never ever go with AT&T again.

Worst mobile company out there. Fraud charges and if you don't take snapshots of your paid in full bill and chats with agents you will be stuck paying a bill you know is fraudulent. I cancelled in May to go to T-Mobile which is great btw! Paid my bill in full and took a snapshot, talked with. A representative who said I'm all set and will have NO MORE CHARGES, in the end they charged me a $7 late fee in July when I paid in full in May and had a zero balance after that. They are corrupt. Always get proof of what you do or better yet just don't sign up with them. They have a 1.3 score for most review sites and that's telling. Nowadays there are many alternatives. Stay far away from AT&T!

Warning! Stay away from the middlemen like Walmart, Sam's Club and others. I was promised 2 free phones, which was a lie (it was a trade-in). I was also promised $40 monthly payments (lie). My first bill was $332 monthly for 2 phones, that were charged to my account after cancellation. Although they said that you have 14 to cancel (buyer's remorse), I received the bill 15 days after signing up, nullifying the 14 days cancellation for no charges. They were never willing to tell me how much I would be paying until then. Furthermore, the trade-in is a scam. I am warning anybody to stay away from AT&T. Also, the customer service phone lines are mostly of no help. There are no different departments (Support, Billing,etc.) to address your needs. They are situated in third world countries: South Africa, Philippine, Jamaica, and many other such countries. Buyers beware,

I got hung up on 4 times in the middle of questioning my account and amount owed even tho I at first thought it was just maybe a mistake like bad reception or something than it happened 3 more times. I am furious at the customer service I been with att for 14 years and it's really went down hill.

Tried to book a plan for an upcoming US vacation. Buying online doesn't work, their forms want a phone number but don't take international ones. Support said they can help but it'd be best to wait a week as the plan would activate immediately. Waited a week, contacted support again only to be informed that "Oh - out network had an update and your phone no longer works with AT&T. But you can buy a new one from us...". Yeah right.

Stay away from this company!

We have had service with ATT for decades without any issues. Great service in Milwaukee, WI. Repeated failures in Madison, Wisconsin. They make 'expedited' appointments but, then, don't come or cancel. Appointment window 4-8 but told by 6:30, technicians may go home already. (Can't understand that concept). We have had no Broadband/Wifi, cable, or phone service since 11/28 and it is now 12/15. Very poor service and sorry's don't help us. Avoid ATT. It's been a nightmare for us.

Can you imagine a billion-dollar company stealing from the average American? You may think that's absurd, but it is actually truth! Take my case for example. We've been ATT customers since 2012. And not because their service is great, but for the simple reason that they were the only ones who had better coverage in our area. For the most part their service was good, with the occasional hiccups. I hated calling their customer service line, not so much because of their agents, but because it takes at least an hour before you can actually speak to a human. And then you get transferred from one agent to another and you have to re-tell your issue over and over again.

For the general public, this company is not what they designed for you. Don't let yourself get carried away, because my step was that I was going to shut down in a little 5 months and they sent me the bill for $100 dollars more per month. They are scammers. I don't recommend them to anyone.

As others have stated the surprise extra charges on the bill every other month on top of terrible data service, this company is not worth it and should be avoided at all costs. Wish I had seen reviews before hand to deter me from making the mistake of choosing this company

We have been customers for over 10 years. No issues, really. Until a few months ago when two personal email accounts have somehow become connected. Only one person can log in to their email at a time. When they can't and need to reset the password, the passwords on BOTH accounts are washed. Once you log out, you need to call them AGAIN to reset the password. This is turning into a daily basis! 6 times so far today and I have been "disconnected" 3 times! THEN, I receive an email stating our account has been removed and cancelled but when I call, they say it's still active. I am losing our on job opportunities, requests for interviews, ect because I cannot log in! I have had enough!