AT&T

It's sad how much money AT&T makes a year and on Christmas they make their employees work! Your employees are the ones that make you so much money! Do better AT&T, hell Walmart lets their people off. What a $#*!ty company

They don't mind taking your money but when their equipment fails they are no help at all I've been on the phone for hours over the past four days just to speak to somebody about my TV boxes not working

A rep from att had me switch over to att my bill never stayed the same. They told me it was cheaper than my service first week I was informed I had no hotspot multiple things that I had originally with my other service. Customer service was very bad from what I was used to. I was told they would buy out my old bill that was a task. So i decided to go back to my original service so they charged me more than original service cost me to leave. It was suprise with them every two months at least none in my favor. Im gone now and will never return to phone service again learn how to treat the people that keeps the business around a lot better

I switched my 4 lines from Metropcs, one phone was iphone 14 plus which i should have received by 01/09/23 to 01/16/23. Since 01/16 I'm chatting and talking with ATT Supervisors and they give me all different answers. On 01/20 I received the email from ATT that the order is cancelled because it cannot be fulfilled. I contacted ATT supervisor she texted me an ATT store address and to pick up the phone from there and all the notes are recorder and send to them. I just went to the store and they said it doesn't work that way, the supervisor needs to create a order for that which is not done. I contacted another manager the same time and he said we can't do anything you have to cancel the whole port in.
Please Do not order anything which is on promotion for AT&T. I have wasted more than 10 hours chatting and talking to them and evetime I get different answer. I'm just writing this because I don't want anybody going through this frustration.
Thank you and you'll have a blessed day.

In October I switched from Google Fiber to AT&T Uverse internet service for the only reason they were offering me a $300-$400 reward. Well I never received it despite the fact that when I applied for it online they told me it would go to my wallet. When I didn't receive it i went to my local AT&T and a manager told me it was on its way. I never got it. Plus their internet service turned out to be a lot more expensive that they told me. I definitely should have stayed with Google Fiber!
I also found out that they have been charging my monthly phone bill with $6.00 for a service I never asked for (earlier phone upgrade).
Pay attention, AT&T will rip you off!

Bought new Iphone 14 pro had a problem with it I took it to the store and the told me to take it to ubreakifif who does all the warranties so I did and neither place will fix or replace my phone, apple said that they are a third party servicing company so voided my warranty, and they will not stand behind it either. The bad thing about it was that it wasnt evan 30 days old when I went to the store the first time.

Have been a customer for 50 years and until the last couple years have been happy with them. Over the last couple years AT&T's customer service has out right lied to my wife and me, resulting in us being ripped off several times. They have now put us in a 2 year contract that we didn't approve of and will not correct the issue. We are forced to keep them for now, but at the end of this contract they can shove their service.

Lies from the sales person to customer support to corporate stores. The time and energy i have spent over the phone and going to the store trying to get credit for the overcharges is invaluable
Do not make the mistake i did been lured with new phones
Keep you live happy go find another company with better reviews

Be careful when you do a upgrade with At&T, when they are going to give you a credit for you old phone, then when you send the phone by mail, they get the package but they never make the credit to your account.

I returned Apples watches with 4 days of purchase. I have called over a dozen times, each call is at least 2 hours. Each time saying that it has been returned. I now have a $820.05 bill in collections. My credit is 801. NEVER do business with this company. I left as soon as I saw their incompetency.

AT&T must be the Company from Hell. AVOID this Company if you have any other choice.

They slam you with outrageous price increases and make contacting them a complete misery.

Want to wait 40 minutes to an HOUR or more on Hold, and being bounced around and disconnected and told to call another number? AT&T is the Company for you then.

We have been customers ever since we had our first cell phone! We raise 6 kids and paid a huge phone bill every month! We r now retired and we still have a huge cell phone bill for just 2 lines. I spoke with a representative today and there was no discount! We have been customers for 20 plus years! This is gonna force me to look elsewhere for service! I just thought it sad that they don't care enough to have plans for older adults that are now in retirement. I'm frustrated and sad!

I visited the Prosper Texas location today and purchased iPhone 15 Plus. I was helped by Piper. He gave outstanding customer service. He was very professional, polite and courteous, attentive and knowledgeable. He answered all my questions and went above and beyond to provide exceptional customer service. I will definitely tell all friends and family to go see Piper directly.

Randall Stephenson needs to fix AT&T's damn Cell Service! He's worried about police reform? He needs to worry about why Verizon is kicking his rear end. You guys claim to be the best? It's laughable! I have 1 bar in a metropolitan city and get 4 bars in the back woods. Seriously! Worry about giving better service and less about Police Reform. If I didn't have to have AT&T for work, I wouldn't have it at all. Worst cell service in America!

Says you are getting a reward card for signing up and that they will handle your etf from previous service. In order to get the reward card you have to go Contact your previous service provider in order to receive last bill if you do not have it and collect etf amo. But that reward card they made you think was for signing up is actually your etf that you use to pay previous company. Which is fine if that's how they advertised it and how their sales person explained it. But it's not. So I'm thinking as soon as I am able I will terminate my service n go back to my previous providers on basis of integrity alone. The only reason I gave them a 2 is bc my sales rep is a decent person who has been working on this for me w att as well... otherwise I would have given a 2

The way they bill is sooo stupid! Makes no sense
They are liars!(what they say at store and what i got charged two different things)!
The log in and resetting passwords is a nightmare(tried like 5 times)!
Website sucks!

Hello there,
STAY AWAY FROM THEM! I was using att for like 5 years. And I bought a new phone and had to go to Italy for 15 days, first they asked me to pay off the phone, which I did. Later they told me they can't unlock the phone, I have to stay with them for like 6 more months. Now, I tried to return the phone and they are finding all ways to not pay me. They suck! While comparing the same with my girlfriends providers T-mobile, they were kind enough to unlock without any BS after she paid off her phone. (I literally go no discount from buying it through ATT). Representatives don't know what they are doing. Worst experience!