AT&T

I had a number of cell services with ATT; mine, my daughters and later my husbands, and an Iwatch. They are pariahs... every month the bill would come in and be way over the one before it. When you have unlimited accounts you expect consistency. But you wont get it... there's always a charge here, a charge there. I transferred all accounts over to Verizon, which may not be much better, but at least its not ATT. All my numbers were transferred across, but ATT kept my watch active - even though Verizon had it now. I couldn't close down my account with ATT as I couldn't log in - because they were sending the security code to a weird token number that they had assigned to my watch. I could not hate a company more than I hate ATT. My advice is steer clear of them!

We have been customers ever since we had our first cell phone! We raise 6 kids and paid a huge phone bill every month! We r now retired and we still have a huge cell phone bill for just 2 lines. I spoke with a representative today and there was no discount! We have been customers for 20 plus years! This is gonna force me to look elsewhere for service! I just thought it sad that they don't care enough to have plans for older adults that are now in retirement. I'm frustrated and sad!

ATT customer service representatives are liars. I had fraudulent charges on my account. I filed a claim. I was told that my service would remain active during the investigation. My service was suspended about every other day. I had restoration charges added. There was no investigation. I was forced to pay all fees. When I requested a refund of the money spent on the restoration fees and the fraudulent charges ($400+) I was told it would be refunded to me in 5-7 days. That did not happen. Instead a credit was placed on my account. This time I called instead of chatting with a representative. Again I am to wait another 7 days to see if I will get MY money returned to me. No one should be treated like this.

I have had ATT since July 2021 and I have had problems since the beginning. There is a static sounds and it cuts out to where the other parties can hear every 2-3 words. I have had 2 tickets in to see what the issue is and no one has ever connected me. Today they said there is no issues. When I made the comment I would go elsewhere they did not even try to stop me or keep me. Now I pay over $300 a month for cell phone service alone and I pay $130 a month for internet for 2 houses as well. It is time to move on to someone else. Oh also the supervisor said that in the Oklahoma City metro area that they only have 5 cell phone towers. I find that hard to believe

I was in Verizon. They told me if I switched they'd pay off my phones. I switched and they only paid half and basically said tough luck. $#*!ty people, company, and service. Stay with literally anyone else.

This disaster and headache started in December 20,2021 when I had a salesman that I discovered was lying any time his mouth was moving. And in January 2022 I filed a dispute with AT&T it is now August may have yet even say a word about it. I'm sure they don't want to because they can't contradict me anything I've said they've lied and stole for me and I hate deeds and liars. Unfortunately both of my elderly parents have died in the last 8 months and I was in an accident so I thought other things to do besides worrying about the idiots in AT&T. Hopefully soon I can call them soon and suffer trough their excuses and lies concerning my dispute. I can't wait for the day I'd never have the deal with AT&T again. I would recommend people go back to dial phones before they deal with them

I so tired of companies like at&t internet TV and phone service two to three times a month or over 3 days my connections drop and fails to work because of old wiring and crossbow being to far using old wiring and this AT&T is not willing to invest in black neiborhood with fiber optics. Everybody around me has the same problems when they fix one person get fixed two others drops off.

This company spends a lot of money on advertising their services, however they do not live up to their promises, i have had internet for two years constant Slow Iternet service and they always say it is on my end, WRONG.My equipment and computer is running fine, it on their end, their equipment and systems are outdated. Unless they have thousands of customers in a area they do not upgrade their equipment.So Constant failures, having to restart the gateway 4 times a week and virtually useless some days to even try to get online.

At the end they stole your old phone and you pay $900 for the new one. They say that is NO contract and your stick with them for 36 months if you cancel your account you have to pay the full amount of your new phone. Those guys that stop you in the store they are a F. Clown liars. They just stole your old phone and your money. Please stay with your phone company don't go with at&t...

I hate AT&T so much that I'm thinking of leaving the area I $#*!ing live in just to say $#*! you to the $#*! company! It's not only the $#*! service they provide, but it's everything from the ethical decisions the management makes. I wish nothing but the worst karma amongst any executive of this evil company. $#*! them so much.

Show up to upgrade to new Iphone 14 Pro Max. Price tag of 1599.99. Desperately needed to utilize the facilities while my wife was deciding on a phone. I was informed they have no public restrooms but they were more than happy to direct me across the street to two privately owned restaurants to utilize their facilities. So... I know you're spending a fortune in our store but the mom and pop across the street is happy to allow us to send our customers to use their facilities even though you're spending nothing there. Horrible customer service.

Company is a rip off. Got charged $99 dollars for a tech to come out and wasn't aware of fee to service their own equipment. Called customer service and she was rude and sounded like it was an overseas call. Not American.

I have direct TV and wireless and have to call every month for billing errors. When it was direct TV it was considerably better. With wireless it has always been awful. I got two new lines for christmas gifts and they sent me three phones, now 3 months later and numerous calls and hours (literally hours) on the phone I still am getting charged for that line and the installment plan for the phone. We are likely going to a internet based TV provider and a phone carrier with good customer service. I am totally willing to give up a little coverage for a better overall experience.

They constantly have issues and outages. You will be down for 2 days or longer before it's restored. No one will tell you what the problem is. If you work from home stay away from AT&T. They are not reliable and unhelpful.

Horrible experience. Ordered online, recieved email saying order is on hold next day. Called # in email and they said they couldn't locate my credit file (no one else has an issue). Confirmed my identity and waited 15 min to be approved. Was approved but he said he couldn't use old order and had to start new one. So spent 30 min doing a new order (had to confirm identity again too) to find out monthly bill is now $50 more than what order said online. Just canceled everything and guess I will be staying with Verizon. Sure would be nice if these company service companies used people that spoke good English as well.

If anything happens you can never reach anyone and if your lucky enough to reach someone the don't speak any English. They sign you up tell you you're bill will be one price and then when you start getting your bill watch out, mine is 127.00 more then i was shown on the contract and I've called and called I get nowhere. Anyone thinking about switching to AT&T don't RUN! Their F@#KING HORRIBLE in every way... Here's another good one, i have the 22 ultra, phone didn't work drop call after drop call they sent me a new one. Same thing happens now i can reach the people that I received the replacement and she said she would contact me the following Wed. No call, I'll called 25 times always same message...I will be cancelling as soon as my check comes in and throwing these phones in the G@D Damn Ocean...

Their customer service is horrific. Plus. They donate massive amounts of money to people who tried to overthrow our democracy. So I'm out. I'm sure they won't miss my small amount of money, they give millions to politicians who don't support democracy. They will get their moneys worth, I'm sure