AT&T

This is the worst company ever, I been down for about a week I am in Homestead, FL, and all they said we are working on it, how come they don't have a backup for situations like this, so terrible, I will be taking this to NBC news, I work from home and I am about to lose my job, and I can't even switch to comcast they don't service in this area.

Don't choose this scammer! They tried to scam by blocking my totally functional phone and offer some trash instead to tie me to their plan! A few years ago, they lied to me that my phone couldn't handle 4G, which was a moronic lying I immediately saw through, but they still forced me to use their $#*! by making my previous phone unusable somehow, although I confirmed it was totally capable of handling 4G at that moment. In fact, it worked perfectly for the first 2 years and a half with their own plan, until they forcibly retired it by manipulating some trick so I couldn't make the call at all. ATT insisted to offer a new one (Alcatel AXEL (5004R)) to me for free as long as I used their plan for a few months. But it was literally one of the worst things I've used. It was I literally wasted 5+ min just for a scanning code task, which was only one of these inextricable symptom. And when I was calling someone else, they couldn't hear unless I yell hard at, despite the max volume. Also it couldn't handle $#*! when there's slight shadow on the object to be pictured. And it got stuck when I used any app or even tried to browse photos! There's one time I went to a UPS store to show them a scan code, which was the only thing needed for this phone, and it took me less than 18 minutes to be there and there's no wait time at all. It had 15% battery left but failed this simple task with 1% left. So do the math and you'll know how pathetic its battery time at 100%.

ATT now decided to change the auto pay and paperless billing and discounts!
Pay close attention to your bills something bound to happen not in your favor!

Lied about rates and promotions. Cancelled service after hours of deceitful discussion. Even offered to return of all items. Horrible!

This is the worst customer service. I cancel my account received my last bill and you are hold 307 dollars hostage. You want your money on time, so do I. No wonder people are leaving and you are down to a 1 star review on Google. You don't care about anything. You lost me as a long time customer because you over charge for inadequate service and poor customer service. Mail me my check or credit my bank account. There is no reason for you to hold onto my funds that paid in good faith to keep my bill in good standing. It's a sorry state when a billion dollar company can't do the same.

Absolute worst customer service I've ever experienced. I cannot wait until my contract is up. Customer service is the worst I have experienced. No matter what the issue, it will be your fault. I sent in two (2) phones that we had for one year and received a $90.00 credit. They have quite the scam going on. I was told I would receive a $300.00 credit for each phone, at the time of the upgrade. Now I'm told they never received one and the other phone was actually only worth $90.00. The customer service agent that I just spoke with continued to tell me that there was nothing she could do unless I had the serial number for the lost phone. At&t had my email address wrong and she advised that it was my responsibility to provide them with the correct email address. Again, my fault that it was apparently typed in wrong by a previous agent. Unbelievably rude and accused me of not being truthful and basically told me that At&t does not make mistakes.

If you want high blood pressure, and to have your head explode please go with AT&T. They should have negative stars. After 25 years of being a NOT Valued customer and unbelievable rate hikes, they are holding me hostage. 6 hours on the phone today alone. They have "unlocked" my phone 4 times only to find its not. I ported my 2 numbers out after I paid the phones off and got them both "unlocked". Only to find Nope... Not unlocked. So now I am not with ATT, and my new carrier can't port my phone over since it is still locked and ATT keeps doing the hokeypokey and wasting my time, and talking in circles. If you like Word Salad, No Clue, No Service and wasting your time all while having a new phone you can't use - then ATT is your carrier! Don't try to leave - it's like a cult and they dont like it much. If they cant have you then nobody will. BEWARE!
UPDATE. Still on phone with att gets worse. Now they state I have to wait 2 weeks for them to escaalate this issue to get my phone code to unlock it. They claim they have to get it from Samsung. Samsung said that isnt true and that att gets the codes at time of purchase. 5 out of 7 att agents said if I was still a customer they could give it to me, this last person said that isnt true. Does anyone at att know anything or they just spin a wheel and give you what ever answer it lands on? Lovely way to spend a day, hope you dont have a job if you need to call att. Going on 8 hours today.

3/4/2025 I went to the local AT&T store to sign up for internet access for my computer, completed the order, and was told that I would receive the equipment in a few days. I received the equipment 4 days later and set up the equipment, not a difficult task, even though there were no instructions included with the equipment, but it's not exactly rocket science. I had internet access, so far so good, logged into my e-mail account and before I could check my e-mail the internet connection was broken. For the first day (3/4/2025) I reconnected repeatedly as the connection never lasted for longer than about 10-15 minutes, tops. The same continued into the second day (3/5/2025) with the system disconnecting repeatedly throughout the morning and afternoon. By 2-3 pm I was finally so frustrated, I disconnected the equipment, packed it back in the box, and went back to the AT&T store to cancel the service. Surprise, surprise the store couldn't cancel the service, I had to call AT&T to do that, and had to take the equipment to a UPS store to return it to AT&T. It seems that AT&T is shocked that a customer might be dissatisfied that their internet service seems to be unable to provide internet access.

We switched over from Verizon to AT&T 4 months ago. We were locked into paying $159 (after taxes and fees) and for the last 4 month, we have been over charged well over $1000. Part of the promotion that we took part of, was for 2 iPhones, and 2 Apple Watches (which was a bogo deal) well needless to say, that was not the case. Which month were charged anywhere from $250-$500, and the month of December we were charged TWICE with different amounts. The customer service is an absolute nightmare. Spending hours on the phone only to never have anything resolved. The customer service that employees are able to call in a use is terrible also. We were at the store with the store manager during one of our many calls, and the reps were nasty to the manager right in front of us. Absolutely mind blowing and does not set a good tone for this company.
Wasted 4 months of time and money on this company. Should've never left Verizon.

Them you request a live agent they give a limited choice so you select the option closest to the one you are calling for. When the agent comes on he says wrong department. When you ask to be transferred to the correct department he doesn't have the number call again and we go down the same process over and over ATT should have an option that says all other inquiries press this option instead of giving options all of which can't help you.

Worst nightmare of service I ever received in my life. Like dominos, one issue led to another, starting with screwing up the order placed a week before for "additional" service at our new business "second location". Had instead, disconnected service at original location (4 years with AT&T), transferring only internet and fax line, and sent a technician out who's behavior was rude and dismissive to my office staff, and fixed only one active phone line with the fax number. Between my office staff and myself, we spent an entire Friday being transferred over and over again to numerous departments and still couldn't get service restored back at the original location by end of business day. At the last hour, was told by a supervisor (which I demanded at this point), acknowledged they 'screwed up' but being a Friday, required a "NEW" order for service at the location mistakenly disconnected and no tech available until mid following week. Needless to say, I called Xfinity and had internet (with a tech out) the following day. AT&T customer service is a joke and not serious enough for BOTH my office locations, or my home service as well.

I am very disappointed with my recent experience with AT&T. When I signed up for their business service, the employee I dealt with failed to be upfront about the real prices and hidden fees. Jordan Muller at central Florida. I was quoted one price, but when the bill arrived, it was much higher due to additional charges and he lied to me during the setup process. Also all the credits he promised were not real. He sent me a PDF with the quote and I asked how much additional fees there would be and he lied about the amount. Said my first bills would be higher than the quote, around $300, but when I got the first bill it was over $900. When I called him, he told me not to pay, that he would resolve it. But in 3 weeks my phone service was cut and I lost a whole day of business calls. When I contacted him that my phone service was cut, he said just to get a prepaid SIM card with a new number until it was resolved. Obviously, that is not a solution when you have a business running. He finally admitted that there was nothing he can do to help me.

I feel misled, and the lack of transparency is unacceptable. As a customer, I expect honesty, especially when it comes to pricing. If AT&T wants to keep their customers, especially business customers, they need to ensure their employees provide accurate information and stop hiding fees in the fine print.

I would not recommend AT&T based on this experience.

Beware of this company. They are not secure in anyway on their MyATT app. Mine got hacked and a double payment was made. One being authorized and another not. They will make you pay for their mistake. They will not correct it either. Their customer service is pathetic. They don't care about their customers they didn't through Covid either. I received a letter in the mail about my information being compromised and that they believed no personal information was stolen but explain to me how an unauthorized payment was made. Done go to T-Mobile for service they are by far AMAZING

Canceled the cell phone within the 30 day Costco period and is in collections for a 2 month service period. AT@T does not care and it shows

Lousy, AWFUL, HORRIBLE, IMPOSSIBLE AND A JOKE. I was looking to sign up but now, NO WAY! Worst service I have ever seen!

Charged me $989 for non return fee after they recieved the return. Took 3 months and 5 phone calls that were over 1 hour each. Waste of time. At&t, never again. Real crappy company

AT&T does not deserve a one-star rating, but unfortunately, I have no other options; it feels like they are committing fraud! I know that the employees aren't the ones responsible for this, but how can anyone find job satisfaction working for a company like this? I believe their internet department deserves more stars, but the phone service is a different story—definitely not good at all. They lure you in with appealing offers, such as a $179 plan, but once you start using the service, your bills unexpectedly increase. My first bill was an astounding $714.05! I waited for six months, hoping to receive the promised credit, but instead, I was charged outrageous amounts every month. I realized I had been cheated. I have since switched to another company, and now my bill is only $160.

I made a payment agreement with AT&T paying the amount of $349.95 for November 28,2024 and the other for $348.24 for December 12,2024. It turns out that AT&T broke the payment agreement by charging me twice on the same day, the 28th, for both amounts. I contacted them for a refund but they don't want to give it to me because of their policies.

Horrible experience. Ordered online, recieved email saying order is on hold next day. Called # in email and they said they couldn't locate my credit file (no one else has an issue). Confirmed my identity and waited 15 min to be approved. Was approved but he said he couldn't use old order and had to start new one. So spent 30 min doing a new order (had to confirm identity again too) to find out monthly bill is now $50 more than what order said online. Just canceled everything and guess I will be staying with Verizon. Sure would be nice if these company service companies used people that spoke good English as well.

I switched from T-Mobile to AT&T recently. Terrible experience from the beginning! Customer service is non-existent! Wait time to speak to a rep was greater than an hour multiple times! Additionally, my bill contained duplicate charges.