AT&TReviews 2,458

I would rather go prepaid or back to using a phone booth before getting service with this useless company. All they do is drain your bank account. Their service sucks. Can't even get service in their store and if you try to pay your phone bill good luck you're gonna get charged late fees And reactivation fees because they can't magically find you in their system they tried charging me one month $1200 for a phone line and a phone that was already paid off. They made my account go negative and I had to pay overdraft fees and honestly it's easier to get a tooth pulled than to contact anybody in customer service and all they're gonna do is transfer you to another department so you'll be left chasing your tail tell who knows when.

And it's not including all the overdraft fees I had to pay. They did this to me two months in a row. I'd rather use smoke signals, then to get robbed by AT&T I thought the IRS was bad

I recently switched to AT&T fiber Internet because they were offering a $20/mo discount if you also use them for wireless. I have been a wireless customer for over 20 years, so this discount would've made my Internet cheaper than my previous provider. However, they removed the promotion from my account after the first month. And when I got my second monthly bill, they charged me an extra $28 to pay back the discount I received the first month. When I called to find out the reason for this change, they told me it was because the promotion doesn't work with a wireless family plan. This was never communicated when I was signing up for the service. Now I have already cancelled service through my previous provider, but will have to have it reinstalled to avoid paying the extra high rate AT&T is charging me. Beware if you are signing up for one of these promotions.

We have two No Solicitors signs. Yet, that didn't stop the young man from knocking on our door. I told him he had nothing to tell me and get off my property. He was obviously trained to ignore our signs and break the no trespassing law. I've never been a fan of AT&T. Today didn't change my mind.

Att damn near ruined my business I've been having father service for 5 years and all the sudden the last couple months they've been suspending my service I've been having to call up customer service and fight all day to get it turned back on just to have the next day it turned back off or suspended again then the last time they had it off for a whole week straight so I couldn't get any calls for my customers or clients my work was going down and they didn't seem to care I would call their fraud department and leave hundreds of messages and I get one call back it's like they didn't give a f*** about me so I got to the point where I had to write a complaint to the better Business bureau and voila after I write the complaint that very night my service is back on and I don't have any issues but why did I have to come to that point why can't I have just fixed it in the first place because they like to mess with people's heads they like to keep people down apparently unless it's going to affect them somehow

I've been fed nothing but lies. I was told that my rewards could be used to cover their exorbitant startup fees. Lie! Could never get their site to work even when given step-by-step from three reps. Got one rep who was working on it for two weeks. Naturally - that is the time of you 14-day trial when you can no longer back out. My plan started Jan.19, and was told that since I was told to accept one of the rewards for one line over a week ago, and work on the other line as a virtual reward later only to be told by a manager from the rewards department today that I couldn't get a virtual reward since I had agreed to accept a reward by mail for my first line that my second lline must also be awarded by mail. And although both lines have now been approved they have not been mailed! I was also quoted a monthly cost for my two phone lines of $154 and WiFi of $35 for a total by of $189 which now is showing $246! I have literally spent 24 hours on the phone with different reps - not to mention going to two different stores over the rewards and my bill only to be told that they couldn't help me and was referred back to customer care and the Loyalty Retevntion department. Three weeks on the phone totaling 24 hours trying to get some resolution, only to find out today March 4th that it was known all along that I wouldn't be able to redeem either one of my rewards to pay my bill as I was promised. I was also told not to worry about late fees as they would be removed under my circumstances. Again a lie! Every time I would speak with a rep, I would get differing information about my account. In my opinion AT&T is by far the absolute worst communications carrier I have ever dealt with in my life, and I plan to do everything in my power to seek retribution for their unfair and corrupt businesses practices! Stay away from them - They are nothing but liars!

Att SUCKS! They haven't received my trade in phone so they billed me $380 and have now turned my service off after I gave tracking num and I'm not paying that for a phone that is in the mail!

They want their customers loyalty but they have no loyalty themselves. My bill was going through the roof, I had phone, watch and internet with them. I decided that I was going to change providers so i called and disconnected all services on Dec 6th 2023. I received a bill in Jan for 88.07 and then another on Feb for 88.07. When i seen this I decided to inquire as to why. I was told that my watch still had a line their. I asked them why in the world would I choose to leave the company, take my phone and internet and LEAVE my WATCH services?! They went on to say that it was my fault that my watch services wasn't disconnected and that it's why I was being charged. I asked him them did that even make sense, he agreed it didn't make sense but still refused to removed the charges but instead said he would credit my account with 10.00! I said why in the world would I agree to this and the charges aren't my fault? Joshua the supervisor said they are not inclined to give any money back. He then agreed to credit my account, I said why are you crediting an account that's no longer mine? He said for the new charges that was applied a few days ago. LOL LOL! ATT is insane. I took the loss just to be rid of them and found out a day later after crediting my account that they still left me with a balance of 4 CENTS LOL. How petty can you be after charging wrongly and then leave a 4 cent balance. I was with ATT for 20 or more years and this is how they treat their customers. NEVER AGAIN will I ever use ATT and you shouldn't either. I wish i could give zero stars:-(

Call AT&T automation system to pay past due bill. Verified 4 times the amount and made payment. A week later, got a call from AT&T to suspend my service,b ecause I still owed a past due. When I called AT&T to verify, they told me their automation system, could have been wrong when it gave me the information. Was told I should have talked to a representative for verification. Do you know how hard it is to get a hold of a representative when you call a t & t. No help was granted so I will be looking to take my service elsewhere. Been with them since they were southwestern bell over twenty five years.

Worst employees ever. They are the worst supervisors ever. No one has the same answer for the same problem. They don't know what they are saying while trying to help customers. I've been with them for 10 years and the change in services and employees is messed up.

DONT EVER USE ATT WIRELESS SERVICE! HAVE HAD PROBLEMS FOR AN ENTIRE YEAR!
TAKLED INTO A FREE PHONE THAT I HAVE BEEN PAYING BILL FOR SERVICE FOR THAT I HAVE NOT HAD!

My daughter lost her phone so we went to Att and got a new phone and we paid full price agreed on monthly fees.even though the phone had been lost they have been charging us for both phones.i understand that I have to pay for the phones,however they have been charging us 36 per month for the phone that had been lost and does not exist.
They are only nice to you when they want to sell you something however when you need their help they refuse to admit they were wrong.they are totally a fraud. They refused to give me any credit back.
I am changing to spectrum.
I will take further action against them.i am sure I am not the only victim.

This is the worst network in my life. Making me paying for a fault of there poor service. How for christ sake l pay for service not working in my location. AT&T is a fraud

Be very careful when ordering att. I ordered internet service got the boxes tried to hook them up they have an activation date of 12 of 2037. Called them they said my order was messed up will have send more boxes. Ok got more boxes still could not activate I canceled the order. Took the boxes back and cancelled my bank draft. Well they still took a payment out and just stole my money. They are the dumbest people I have ever seen. They literally stole money from me when the bank draft was canceled. So be very careful with att they are thieves.

This outage impacted my business all day I am a truck driver on the road where I book loads thru my phone service the service been down for 13 hours and I feel we as customers should be credited for the outage

Very unreliable my phone has been on sos mode for far to long i am in school and i would like to be able to listen to my nba youngboy but i cant because you are not handling your business over there turn back on the internet before i tell my teacher on you thanks.Also while you are at it lower my phone bills because i am going broke over here love me.

No communication with the public. No time frame on service being restored. Been out since 330am. I will be changing carriers asap. After more than a decade you will lose me. I know you don't care. And neither do I.