When we were transferring our server to a different carrier, we needed AT&T to release port protection to retain our phone number. I contacted them seven times, and each call involved navigating through a lengthy menu before speaking to an actual person. On one occasion, I only heard background noise from the representative's end. After several minutes without clear communication, I had to hang up. Later, I discovered that the line had been placed under fraudulent protection, which took me 2 additional calls to solve the issue. All these people in the fraud protection who ask questions are with a strong accent.
Customer service is the worst. I tried contact cancellation department for over 6.5 hours Just to activate a new sim card that at&t sent me via mail. I wish I could rate them lower than 1 star. I feel like they owe me two stars. Save your time and go to different company
After waiting several months and calls being told several different excuses my 250$ gift card has expired and at&t will not reissue or Honor this offer. Just lost a customer they obviously don't care to keep. Bad business if u ask me... Guess I'll give my money to the competition.
The billing is very shady. They are doing something different. I have been with them for over 5 years and this has now become a headache and it's ruining my business. I am so disappointed. I consider myself to be truly loyal. AT&T is not!
Ran into Dobbs Ferry AT&T to get a Sim Card replaced. Behold, One Sales Person, One Customer in front of me. Sat and waited 25 minutes. Once attended to. The problem was unable to be fixed.
Sorry for the wait sir, I'm "All by Myself."
They are liars, tricky, greedy stuffs who always, run you around without compromising with customers immediate situation. Don't have service with them, better to be with Verizon or cricket wireless. John kuch
Att fiber technician damage my water line and I called corporate but they constantly gave me the run around along with some sub company they use to repair it. I'll be fixing it myself but a piece of advice. If you see them digging in your yard pay close attention to them.
I've been paying AT&T's inflated prices for years. I finally decided to switch out but it looks like AT&T wants to keep billing me in perpetuity for a service I am not and will not ever be using. (I don't even know where the sim card is at.) I've been hung up on four times by the customer service representatives who do not return the "dropped" call. At this time I have spent four hours attempting to do what should be available on their website. I'm still stuck in their racket because the customer service center closed while I was waiting for an operator the last time. I will be boycotting AT&T forever along with my large extended family. Please go bankrupt soon. If you would like to ride around in my trunk for four hours and then give me 60$ to be let out I might call us even.
Good luck getting signal. Used to get okay service. The last year has been horrible. I've asked several times about a tower being down and they say there isn't. Probably selling all the data out to the off brand companies!
At&t used to be great, but have gone straight downhill in customer service in the last few years. I've been put on hold for 30 minutes to be hung up on right before a supervisor came on the line, after 3 calls still no solution I'm expected to go without phone service for 3 to 5 business days while they credit my account and then supposed to call back and authorize another payment once I finally received funds ( money is tight only had enough to cover my bill to begin) but now because it will be late by then I have to pay a higher amount. My advice go with any company other than at&t because they are the worst.
Bad experience from start to finish. Service charges are uncompetitive compared to other carriers, bogus access charges, international data service is a total rip off (look at google Fi, for example), international roaming - be ware, if you are abroad and receive calls which you don't pick up- still charges appear, $3 per call, spam calls, anything. At the end, they charge you monthly for their services in advance, and if you disconnect them, you still need to pay in advance for the last month even if you don't use it. Otherwise late fees. Cannot dispute or argue anything, cannot contact them by email, must call, must speak to 5 service reps, because no one knows what's going on, must waste hours on the phone, ruin your day. Wish those clowns learn someday how to do business right, its competitive now, and not America of 70s.
AT&T has gotten so large that they could care less if even 10% of their clients gave them one star. Deceptive, scammers, poor service, poor everything. I've had pigeons help me more than an att rep. I get better internet in a third world country that with my att service. Sad for the people that MUST stay with this service.
Been w/o service for a week…. Technician shows up & notes he fixed my issue, but not once did he knock on my door to check with me. So now guess what, we have to do it all over again tomorrow. Save yourself the trouble and don't choose AT&T for service
If I could give them 0 I would! They are rude and not helpful! Also you see extra charges on your account every once in a while! I just left AT & T and that was the best decision I have made! So happy with T-mobile!
From the moment I began my journey with AT & T switching from a company I had been with for over 30 years, things became apparent. The store people all have different information, none can actually tell you what your monthly bill will be. Customer service on the phone is less than helpful and I was told to switch to T-Mobile by one of these programmed individuals. No Help in any direction Billing is two months in advance and any change is cause for activation fees, this fee and that fee and other such fees. I am removing myself from this fiasco and it will coast me $1000. To pay off new phones before I can leave. Please do not switch to AT & T.
Called their retention dept to try to get a better deal to save money in these pandemic times and representative said they could save me $40 a month. I signed up along with a phone upgrade. Was all happy till I got the email of my new services, instead of $40 less my new monthly bill is going be $40 more! Tried calling to rectify, still on the phone with them for over an hour. Will cancel and switch to Verizon or T-Mobile. ATT doesn't care about their customers. Stay away worst customer service!
This is a crooked corporation that jacks up prices and provides terrible service. I get much better terms in my home country back in the good old European Union for just the fraction of the cost. I'm so happy I don't have to put up with those bastards anymore!
Confusion, lack of customer service and promises made and never kept. Send back all phones and paid off the one we still had and now the crooks want 1700. 00 to close a 300.00 account.
Use Tmobile or even Twigby stay away from ATT
AT&T used to be the best company out there. They are now the most expensive, least customer service oriented, most dropped calls, bills go up monthly, last bill went up 10% or more. No help, can't get through when you call, and they just don't care. Verizon and even T-Mobile are so much more interested in getting the consumer business. I am so fed up. Run, anyone is better.
It recently took me 4 hours to switch my daughter from my plan to her own. Visited 3 stores in the Minneapolis area and talked to 3 reps on the phone. What a runaround. The most despicable was the Rosedale Mall store which flat our refused to help. I posted the below review on the site and it was rejected by ATT - they censor their customer ratings so all of them are 4 or 5 stars - what a pathetic fraud of a company.
"All we asked for was a new SIM card. They refused to help. Why - no commission - this store is all about how much they can fleece you for, forget about customer service. Steer clear. Better store one mile away where they were glad to help."
Overview
The reviews reflect a predominantly negative perception of the company's overall reputation and customer service. Customers frequently express frustration with long wait times, ineffective support, and unresolved billing issues, leading to a sense of distrust and dissatisfaction. Complaints about unauthorized charges and poor communication from representatives are common, suggesting systemic problems in service delivery. While there are occasional mentions of product reliability, the overwhelming sentiment indicates that customers feel neglected and undervalued. This pattern points to a pressing need for the company to improve its customer service protocols and enhance accountability to regain consumer trust.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members