AT&T

Poor customer Service. Name Lou
She had me on hold for 30 min just to suspend a line and to black list my phone she said she couldn't do it. I asked to speak to the Superviser and he was able to do it right away.

DO NOT GO WITH AT&T They are big time scammers, they take 2 hours to answer their phone or don't answer at all, their online chat is a joke, they only will speak to you if you want a new plan, and are very rude, every agent is completely stupid! They tell you one thing and lie! I accidently made a payment from my bank to them that was suppose to go to the company below, my bank said they would refund it in 2 days. At&t after 2 hours of holding, said I would receive a check in 3 days, a week later I called because no check, they then said oh you will get it by Thursday, 2 weeks later still nothing, called again on hold for hours. Then was told oh it will take 2 months to get that, stupid me I should have let my bank dispute it in 2 days. The agents are so incompetent there they all need fired. I quit their services 6 months ago because of this, and they raise their prices every month also. Go with google fiber. 9 years and they never raised a price.

The father of my child works for AT&T had switch my kid and me over to his company. Thinking the father of your child will get you on what's BEST but no sir! He sure F us over big time! Paid 176$ first day for two new iPhone and opened two new line, switched from Verizon which I had No issue with just to support my daughter dads new job with att. Oh boy I was smacked with another bill 7/1 less than a month of $196 on att than got hit with another bill 7/16 $81 and was told my next bill will be Aug 16 and ohhhh boy another email that I have auto payment due 7/25 of $204!

I'm so upset with my child father right now because him not telling me this before switching us over and not answering any of my questions. Because even if I "chat" or called att the freaking phone representative was NO help either!

Stay away from ATT!

Does it get any worse than AT&T? Their website is the worst. Go to your account online, 3 different times in a day, and you'll see 3 different balances... along with fine print that says your balance may not reflect charges and payments for the last several weeks!

What's worse... they completely screwed up an account, disconnected it due to something that was THEIR fault, and now say it's at least 5 days to reconnect?

Goodbye AT&T - thanks for nothing!

No integrity, false promises, lots of employees that have no clue - how a dinosaur like AT&T got resurrected after the breakup into the baby bells is a mystery to me and a testimony to the corrupt ways of large business governance. IN my case, they sold me a wireless phone promising that it could be unlocked after 90 days and wasted countless hours of mine to then deny my claim. Do yourself a favor and avoid this monster company on all levels, home phone service, internet or cell.

I was a victim fraud of AT&T wireless. It took them 3 months to resolve and give me credit for almost $5000 of equipment and service charges. At one point they disconnected my service because of non payment of these fraudulent charges. Finally I just paid for these charges while waiting for my credit from the Fraud department. AT&T service use to be great but I think when they merge with Directv it went sideways. They're now outsourcing their phone calls to other countries. I've been switched several times because no one wants to take responsibility. I'm many occasions, they just hang up if they don't know the answer. There's no accountability. This is the exact reason why I'm switching to Verizon. As I'm writing this, I'm still getting the runaround with AT&T. Worse service I've had in a while. I hope the CEO of AT&T reads this.

Jumped my basic package up $50. Claimed I was on an entertainment package now and my promotion ran out and I have a contract. Cancelled the service even though they are making me pay a cancellation fee. Worth paying to get rid of them. Will be putting dish network on the RV and getting rid of direct TV all together. It has gone down hill and doubled in price since A T & T bought them anyways! Thank goodness I didn't switch the cell phones over to them!

Someone who needs it most, a single person or a retiree. AT&T charges outrageously high prices for individual uses, retirees included, in order to support the very low, fair & competitive prices they offer plans of 2 users or more.

Even if you make it to 55, the discount the apply is awful.

I would give 0 stars if I could. I was lied to, had my trade in stolen, and am now stuck in a contract for the next 3 years with a service that can barely send a text message. Run away from att mobile if you don't want to have to call monthly to find out what fresh excuse they have for why your bill is over $100

AT&T is the worst company in the history of humanity and I would rather die than spend another minute interacting with them. They are completely incompetent and have bricked my phone for over a week while "submitting a ticket" which will take "48 hours". Two tickets and 192 hours later they are radio silent with no way for me to check my ticket without calling, which I can't do because that is the problem I need them to fix. Absolute $#*! company and avoid it at all costs, even with a gun to your head. I would sell my soul to Satan to watch AT&T go bankrupt

Very unprofessional in-home technicians. First tried to cancel, then was thirty minutes late just to get his panties all twisted before he entered my home. Told me completely opposite info then the office. I told him to leave. I will be getting a new internet company.

Every month am over charge since I signed up with AT&T 9 months ago. Every store tells you something different to what is told to you when you call the operators. All they want you to do is sign up so you can be trapped in that contract. Costumer service is the worst. I have to talk to a supervisor every time. They got ppl from god knows where taking your calls an they are very rude! If you got boost mobile stay there! Anybody is better than AT&T for me right now…

ATT customer service has really gone down the toilet. Everyone is rude on the phone if u can get in touch with them. They are rude at their brick and mortar locations also. Will it take people to start switching carriers for them to change? I'm about to do it.

I don't even know how to start this. I thought T-Mobile was bad but man. I'd rather send smoke signals to communicate to other people. My entire family and some friends have att and they all have the same problem. I don't have service in the most random inconvenient places. Spotty phone calls. Failed to deliver messages left and right. Nothing loads 80% of the time. Trash service. Do your self a favor and go with T-Mobile or Verizon

After deciding to switch from Verizon and go to a note 10 I have it fail in 3_4 months. No charge, no way, I no how! Just defective they say. I leave on 10 day trip where a phone is crucial. TUFF. Say they will ship it to my home, great, I'll be gone for a week after it arrives and it sits outside in rain or snow! No one but 25 miles away to pick it up!
Thanks AT&T. And the fact you can't get any support that can speak understandable English! Big mistake switching to AT&T!

The service in this company is absolutely horrendous. Made me and my family go through a lot of extra trouble since no one ever picked up the phone, making us drive to a store close by to stop our service, since we don't want to deal with you people anymore.

The AT&T store located in Littleton Colorado off if Bowels Ave has the best customer service EVER! Mr. Saeid Hassan was so great to work with. He immediately took away any anxiety I had about switching mobile carriers and went above and beyond helping out my entire family. He was amazing and so very helpful. This store and manager should be very grateful to have him as an employee! This is how customer service should look and Saeid should be training all of your employees on how to get and retain customers! Thank you Saeid!

I was T-mobile customer for more then 10 years no issues. I switched to At&t just for promotion and I had very bad experience. At&t is worse company for trade. I lost my two I phones and filed complaints multiple time, Case was escalated to corporate office *******911. I gave them tracking # and they admit At&t got devices but disappeared in At&t warehouse. Today I got a phone call from At&t giving me credit for lower price Iphone not for I phone pro max 11 expensive one. Never trust At&t, they want customer don't care about the service. 0 Star for At&t

Having been with AT&T for decades and retired, my bill just went up $50 a month. That is $600 a year... on top of the current charges. I called customer loyalty to see if there was an error in the bill. They basically said, "No." All promotions were ended and there were none available to me. In essence, they said --- tough luck --- just pay it. Why would I want to stay with this company? As soon as I can move to another provider, I will do so. AT&T... shame on you. If you had a minus stars rating, I would enter it. One star is too much for AT&T.

Brick and mortar stores can't help which is ludicrous. They have to call and stay on hold for 30 minutes or more just like customers. If you get through it can be difficult to understand the assisting agent which tends to drag out the discussion. I was with them and their customer service sucked so much I just paid the fee to cancel. Five years later I moved and hit up Direct TV for the NFL package. When I went into brick and mortar store they had to call to help me, that's when it hit me, horrible and frustrating. That's why I left before. It's like no one up top cares about customer Service.

Company has diminished over the last 10 years. Will make offers that will change without notice. Adding additional line gimmicks, will cost you more than original agreements. Don't fall for their gimmick offers. Acquiring the Direct TV service that is a separate company, will also be dissatisfied with. There is no correlation between the two companies. Other than both are poorly operated and owned.

So much I could put but I'll just say they triple charged me after paying my bill then they took an extra $721 on top of multiple $506 charges (3 today) I called 2 times today once was on the phone for over 2 hrs and this time she only wants to credit my account have and make me pay the bill again. I asked to talk to a supervisor and she is saying there is none available. I'm over this after 3 years of service with them we will be switching!

It's super hard to cancel my service, my phone call was answered by the AI for half an hour and was transferred multiple times. They even want to charge me $99 for checking the non-existing technical problems. Just do not choose AT&T, worst company ever.