AT&T

Called to schedule service change. It was scheduled for today Friday February 3,2023. I have waited all day. Called to find out what is the lastest they will come to make sure I am here. She says she can't see the scheduled appointment for today. Now I have been on hold for 33 mins waiting to speak to a supervisor! This is horrible customer service and service in general.

I switched to ATT last summer. Incompetent associates in stores created second account which I was not aware of. So I was charged for the same iPhone and 2 lines on 2 accounts. I was not receiving bills for the second account.
Yesterday I found about my second account from my credit report, which shows collection being started on me. Calling ATT support does not help. They see, they made a mistake, but they can not help, because now my account is not with ATT but with collection company.
Thank you for your outstanding service!

They lie about everything Price will change every month keep reducing channels and your price keeps going up. The contract keeps change from 1 year to 2 year contract with out your notice real crooked company stay away at all cost

Have got the run around since August.Was promised 800.00 trade in to switch companies and have proof.
Will not except any responsibility. Went today to switch back to Tmobile.Had to pay for phone I. Full.Said phone would be unlocked in up to one hour.Had to wait at Tmobile for 90 minutes,called back and was told up to 48 hrs. Representative at tmobile is a witness. Stay away!

In the at&t shop in Hawthorne, California, they sold me a prepaid card without checking my phone. It did not work because I don't have 5G, but no money back no other help. They just said, I should buy a new phone. So I lost a lot of money and a lot of time. Then I went to t-mobile and they made in 5 minutes absolutely perfect.

I signed up for ATT and by second bill they charged me a late fee. I'm never late. Now I opened up bill and they added 20.00 for whatever reason and another late charge. Mind you, I have credit score of 810. These are the only late fees I've incurred. I believe they are intentionally Mid billing for profit. Next steps: corporation commission, BBB and attorney general

Call today because all my home services are not working and they told me they will send somebody Friday, that's 2 and a half days without tv's and internet and the people you call for support are garbage #need to change

I'm currently on hold with AT&T and have been on hold for over a hour… my record is 4 hours on hold. I have spent the last month trying to get my business phone number transferred which I have repeatedly had been told everything was good to go to transfer and then they tell me they need to reschedule my transfer date. They have rescheduled 3 times and once without my go ahead. I hate my service with AT&T. I would never suggest their service to anyone I would tell you that you will have better luck with two tin cans and a string as your phone service.

I recently switched to ATT from tmobile, hoping that I will have better network and coverage. It was a big mistake. At the point of sale, their staff at Costco Kiosk said all the convincing words and all were lies and untrue. I learnt the hard way. I traded a brand new unlocked Iphone 13 pro max for their 14 pro max with the hope that I will get back my trade in value of $1k. They lied and lied and I am now stuck with a very expensive bill, terrible coverage and poor internet. They misrepresented or did dishonest marketing on me. Will never recommend using their services at all.

Terrible company. They send in-home experts to your home to give you a great deal, and then you realize that you were scammed pretty bad. I was a very happy T-Mobile customer for 6 years with $140 for 5 lines. When I get ATT Internet, an ATT agent came and gave me $132 (total after all the taxes and charges) for 4 lines deal. I switched it, but it turns out he was lying. The monthly bill is indeed about $200. When I call call center, they say I "misunderstand" the deal. How convenient. Good scam. Very rude and terrible customer service, too. STAY AWAY!

I have one (1) SIMPLE phone line. I call the small business loyalty department and get a quote and the very next month they over-charge me. Always citing that the rates changed a week after I spoke with them. Bogus Info! I'm tired of trying to get ahold of them. I've spent way too much time on this issue. Switching to Comcast Business. Their rates are much cheaper and I'm sure my experience will be better! Good Luck!

Said trade in any cell and get $800. Sent my Samsung S7 and they only gave me $35. Now l am stuck paying $1400 for a cell l didn't want in the first place. Been with them many years. This is how you lose a loyal customer. $#*! you AT&T. I hope you go bankrupt you mother$#*!ers!

They have this automatic international charge that I was not aware of they force it to be added. They charged me a large sum! Stay away! I closed my account the suctions service were all rude and unwilling to help

Lost land line service a week ago. Was told that no technicians were available. Today a tec. Whom I never saw, left a door hanger with his name and time of service claiming it was fixed. Well it wasn't! Well I called the number on the card and got auto this and auto that before finally talking to a live person who explained that it was too late in the day to get him back out here and next week all available technicians were busy!
I asked why this guy didn't knock to make sure our phone was working. Of course no good answer. We are in our 70's with health issues and need our land-line working. Our doctors use this number. Wish we could not pay them but our internet is through them. Terrible service there as well. You want a copy of my bill from them as proof?

My daughter, husband, and I switched service from Verizon to AT&T. At the time we switched service, we traded in our phones for an upgrade. We were specifically told that with the trade in, each new phone would cost only $100. This was not the case. We are actually now paying $22 per phone monthly for 36 months, which is about $800 per phone. There are additional fees associated with our account that we were not informed of. We have already been on the phone with AT&T several times, but have unfortunately, not gotten anywhere. Verizon service all around was much better and they were always upfont and honest. We will be visiting the nearest AT&T store, complaining, and then switching back to Verizon. Advice- don't use AT&T.

I"m getting over billed and have tried to pay bill on line through checking account.

Customer service... has said it's straightened out.

Going to try again... third time today.

If they can't fix my bill and won't take my money, somethings seriously wrong with Customer Service.

William Lyons lll

AT&T waste people's time. Since January and the switch to 5G I've spent over 10 hours with customer support. Self analysis my phone doing troubleshooting you name it I've done it. Long story short. Had to switch back to 4G twice now, and still have unreasonable services. Awful company.

Gabriella dealt with a very frustrated me in a very professional manner and helped me get my problem resolved. At+t on the other hand gets no stars for their handling of my issue. Not very customer friendly.

The customer service is horrible. Never call unless you 2 hours or more. Almost impossible to get a technician dispatched. After being overcharged for poor internet service they put in fiber. I kept having to reset the modem due to failure. They gave me a contract without my consent. When I tried to cancel after over 14 years of poor service and high billing they ripped me off with false billing then sent it to collections. The service person I cancelled with said I was paid in full. I had to just pay them because it wasn't worth the effort and frustration of trying to deal with there bureaucracy.

I've paid off the installment plan and was told that the phone would get unlocked. It was confirmed twice that it was unlocked but somehow the confirmation email was never sent. Over a week long, 6-8 hours later, about 15 phone calls...10 of those phone calls mysteriously got disconnected with no return call, the phone is still locked and they conveniently asked me to check back on Monday (after another billing cycle) and having to wait for another 30 days. I know for a fact that this is a 15 minute fix.

This is such a racket and ways of frustrating consumers so that they stay with AT&T rather than deal with this. I was planning on removing just one number but now am moving my whole service elsewhere. Don't switch to AT&T. New consumers beware of going with AT&T.

They tricked me to change my plan: used to pay $ 205. Every month, and now I am paying $285.
I have been speaking with so many "costumer specialists" that have no problem lying over and over until I see the new bill the following month: Then, story begins all over again.
I am tired of wasting around 5 hours in total ever month: problem is that I signed to a lie they don't take responsibility for. I wish someone in power, or with the right information on how to take on these thieves would do something.

Switched to ATT. Was told by rep my payments would be about the same. They were not. They were way more. Service in the areas I used TMO before are worse as well. The rep assigned to me answers the initial message says. Oh i will look into it. Then. Crickets. If I could switch back to TMO I would.

Bought their device early this year, I must confess, there mobile device has a very strong battery that last for quite a long time, but honestly, in terms of network service, they really need to improve in the area of network, aside that. I love their product.