AT&T

I have to call them every single month. They say they'll fix the problem and the next month I get a bill with the problem not fixed. They say they'll call you back. They don't. They never do anything they say. And English is obviously not their first language. Sometimes I have to hang up
And call back just so I can talk to a different person I can possibly understand. And plan on spending at least an hour on the phone when you call because you'll have to be transferred to several different departments before you get to the right one.

This the worse company to deal with in terms of customer service. I was with the company for years and when I tried to leave they made it almost impossible to switch my phone to the new company and then after I left they did not cancel my service and charged me for a extra month. When I refused to pay the put it, they put it on my credit report and called me continually for $57. I disputed the charge and they still kept it on my credit. I finally just paid the amount to get rid of them. Don't use this service you will regret it! They suck!

Very poor service, internet drops 3 or 4 times/day, maybe more. They also increase you bill $3 to $5 per month. When you call to complain, they decrease the rate as if they are doing you a favor, they wait 1 month then the begin adding the $3 to $5 per month again. They also tell you your equipment is outdated and you need new equipment, they give you a number to call for the new equipment... that person wants to run a test. The right hand does not know what the left hand is doing!

If you have issues are a situation comes up and y need help with arrangements are extension no good agents they tell you anything not secure your account I hv been a customer for over 20yr and was treated like this and was only asking for one more day

Quoted $179/mo plus tax get bill it's $249/mo plus tax. Sales agent lied about options and cost of options. Customer service continued to give misinformation and over charge my bill. I have to call and spend hours on the phone to get my bill corrected every month but still have to pay the $249/mo. The phone service is not worth the bill. I would have stayed with Verizon better service and customer care.

Waited half an hour to load weather radar. Not being able to access this info due to ATTs horrible service could be very dangerous and even deadly. So many deadspots it is ridiculous! Can not get service in town even. Don't believe me...go to Fremont Indiana and see how long it takes to get online while you're in the middle of town. ATT SUCKS!

Rohan in Albuquerque, NM signed myself and my family up thru fake promotions that we now know don't exist! Promising our bill would be under $50 a month each and now AT&T FirstNet are telling us that the rep has no idea what he's talking about and that the promotions that weee asking for don't exist! Beware of this guy!

In one month I have been out of service 3 times. For amount of the money I pay it is unacceptable. Lower your price or you start losing costumes.

I'm dropping calls from my house and I can't even download emails on my phone and I have an unlimited plan with AT&T. I am not in a rural area but I can't get decent service at home. I have to use Wi-Fi just for phone calls and heaven forbid I need to send a picture as a text message to an android phone. That cannot happen at my house. I literally have to leave my house and drive down the street a ways before I can send an attachment to an android phone.

You get bounced around from customer service department to customer service department Everybody says that is not my area of expertise. I have to transfer you to a different department. Well been a customer for nineteen years And I overstate my welcome.
They're lack of help their rudeness and their inability to hope has drawn the last Straw.
The unfortunate part to all of this is I don't know who to go to.
I don't know where to turn and I don't know what to do at this moment but I will figure it out.
Thank you for reading Very frustrated and unhappy customer with a t and t

I am so frustrated with AT&T's CC. If you are deaf or hard of hearing it's a real problem. It often skips over what's being said, that is difficult to understand, and frequently just gives you jibberish! It is an insult to those of us who are hard of hearing. It just shows that they don't really care about assisting the deaf or hard of hearing; we obviously don't matter.

I was with AT&T for years, Mostly the service and billing were good. Then about 2 1/2 years ago my husband had a fall, so I decided to get him an apple watch - in order to use and apple watch I had to purchase an iPhone. After purchasing the iPhone from the Apple store we went to the AT&T store to get the watch they were offering a buy one get $200 off a second one (which was over time $5.56 per month.) They told us we could use both watches off one iPhone, after we got the watches they said we needed another iPhone - so I purchased a mini at 1/2 off, again over time for 36 months. They said my husband could get a military discount if we put everything on his account. So, we switched - later I found out that he could still get the discount on my account. - so everything was switched to mine, they also made us upgrade to a higher service. The process of the switch lost us some money, so we weren't happy. Back to now! I decided to pay off the iPhone and watches. I called them on February 14th and paid everything off made the switch to Xfinity, I was told they would not prorate, that I still had to pay for that billing cycle February 13th to March 12th, I had no choice but to agree. I paid the bill in full, then to my surprise I received another bill this month for $52.74. They said that was proration for ONE DAY! I called and they gave me a $#*! and bull story that we were still on AT&T even though we transferred back on February 14th. 2024. The bill they sent me is so hard to understand - it appears they just throw numbers on there. The person I spoke to didn't go over everything with me. The bill was automatically paid. If the full monthly bill was $182.83 How is $52.74 the amount for 1 day? Beware of AT&T - I paid all this money when I have service with another provider. They say no contract. This is worse - if you have a contract, you know when it ends. I've been told by several people they should be reported to FCC, I have a full file of all the crap! I just want to be done with them.

I can't put in words how much hate I feel towards AT&T as a company; specifically its customer service department. They are useless, condescending and untrained on how to treat people. A simple question to this incompetent people takes forever to be answered and they keep referring the client to another person. What I don't understand why can they can't just say " I don't have an answer but I Will ask and let you know ASAP! They must be related to the employees at Florida's Pearl Holding insurance. I relocated to an apt building in the city of Fort Lauderdale and they have an agreement with AT&T where we are obligated to use AT&T and knowing this this company offers the highest prices and no customer service apparently knowing that we have no other choice but to be with them.

Absolutely the worst cell phone company I have ever had never have internet or cellphone service at my home have to outside in my yard to get service and then I don't always get service and they suck on customer service and also tell you that you will have coverage in your area when you don't also tie you into a contract so your screwed!

I got both phone service and home internet service on October 10,2022. Let me tell you that this sh*t is horrible. I blame my self for letting the AT $ T representative, who was located in the Target store, talk me into getting this sh*t. I should have read all the reviews first. I should of stuck with t-mobile for my phone plan I also should have stuck with Xfinity for my home internet. I was trying to be cheap and I regret it. I can cancel my home service but the phone I cannot. The people do try to help when calling in, which is a plus but no matter what they try and do THIS SH*T SUCKS.

The customer experience is absolutely awful. This service will enventually allow competitors to enter the market. I tried several times just to get a straightforward answer if Fiber was available in my area or not after searching the site to get an answer. It is a maze of confusion for a potential customer. Maybe the old WorldCom should have bought them!

I had four appointments for service. Three were no call no show and the fourth the tech arrived 50 minutes after my 2-4 window. I didn't make the appointment for 4:50. Stayed home for three days waiting. Didn't even contact me I had to contact AT&T!

Called several times about fraud alerts and got passed off to several different departments. At the end I still never spoke to anyone: just got the automated referral to the website. Terrible customer service

I have had intermittent tv freezing for the last year, going on Two. I have had quite a number of service calls, and about a week to a week in a half, the freezing starts again. I am very frustrated, and called the office of the AT&T president, which said they would have there service team call me. I did not receive no call, and they did nothing. I can see why AT&at stock is floundering. They do not know what customer service is, period. I have been a customer of AT&T for many years, and even own stock in them. Time for a change.

After 3 phone calls, 5 people (3 agents - Daniel, Gloria, and Doug) and (2 supervisors - Michelle and Kim) ATT lost my data and lost port status!. They offered me a good deal, with a lot of discounts and promised I will receive a new cellphone and sim card within a week... two weeks after I didn't get anything and they tried to blame it on VERIZON... pathetic! I was about to change providers and I am not anymore!...

The customer service is a joke. No one speaks English and no one wants to help you. For 3 days now I been dealing with a phone that all of a sudden has no service and nobody knows why. I been to the store twice, talked to 4 different people there including a manager, and talked to 5 different people from customer service including 3 managers and my phone still is not working, and has not been replaced. A phone I have a warranty on, a warranty that they have tried to deny and charge me for. I filed the warranty and paid for express shipping for a 2 day delivery, now the tracking number says it won't even be shipped out until a month from now. I am so aggravated with this company. This is very unprofessional and wrong. I will be canceling my service!

AT&T internet is 3mbps max in West Hollywood CA, do not even bother calling them.
I've suffered with their inadequate service for years because the cable from the only other provider needed to be reinstalled & it was a hassle in my building. I finally made the time to deal with it. The cable provider is the only other choice and my speed is now 164mbps.

West Hollywood does not have fiber so you absolutely will not get fast speeds from AT&T, don't let them tell you otherwise.

This company is so dishonest in March 2022 they took 2 payments for same amount paid my bill on the 3rd then on the 7th they took another payment for exactly the same amount. Which was unauthorized. Then they would not return overdraft which was caused by their error. This has happened 4 times. Do Not go auto pay Do not leave any banking info with them for your own safety. I am shutting off all my lines with ATT.