AT&T

This has to be the WORST customer service I have ever dealt with. I have been on the phone for 8! Days at least 3 hours each time and no one can figure out how to fix the problems and they just pass me around from person to person. JUST AWFUL

I just got off the phone with Rick out of Oklahoma. This guy exemplifies CUSTOMER SERVICE for AT&T. He was very very helpful with my situation. I want Rick to know the level of stress he took from me with his professional attitude and mild manners. He listened and understood what Edwin (the scammer) did to me with his total mishandling of my phones. Thank you Rick. Way to go sir!

If I could give a 0 star I would they screwed up in the store when they set up my account now to add a line or upgrade or anything I have to pay the full amount (1200$) on the phone because they never added the cost of the phone in with my monthly service payment.

This company sucks 100% first I had to wait 2 weeks+for installation and they never showed or called on the day they chose for me then I had to reschedule for another week later and that was 2 days ago no call no email no install I stayed on the phone for hours and they kept making empty promises so unprofessional my son was so upset it ruined apart of his summer vacation do not use At &t they are heartless uncaring $#*!s

Be cautious of AT&T agent Brandon Matamoro, an Integrated Solutions Consultant from National Distribution in Home Experts *******681). He works in Miami, Florida. Matamoro deceives customers by promising a gift card that never arrives, providing false information about services, ignoring phone calls, and becoming unreachable. This results in the worst customer service experience.

We recently switched to ATT and are very disappointed with the service. We traveled to another country and was billed roaming messaging fees despite a pocket WiFi. We were told our pocket wifi was probably working intermittently so roaming was charged even if we had international roaming off. Another thing is my short code messages were not being received from day one. I had to call to have it fixed. Now our trade in was not accepted because they said we did not removed the passcode. We were not aware that we had to removed the passcode. They said to put it on factory settings and remove the sim card. I was under the impression that by putting it on factory settings the passcode was removed. They said we have to manually remove the passcodes on our Galaxy phones. Now we have to pay for our new phones and monthly credits were removed. We are so disappointed with ATT. We have 90 days to return the our phone so we may return our phone at this point if this is not resolved.

Called from this company themselves and offered to put the Internet. I have been in this company for 5 years 4 lines on wirless phone. Gave internet and t iphone 11 for $1.00
installed internet: $200.00 installation.

Internet service
$70.00 per month.
Promotion $30 off
/$42.00 per month /

And for the phone you have to pay $500.00
if you count everything, then you get to pay $ 75.00 for the service every month for the Internet? Where f... promotion? Foggets.

At&t offers me a bogo promotion buy one god the second free, pay for 3 months and then you only pay for one cellphone, after 3 months the thief company still charged me for the free telephone i went though the whole company speaking whit them and no one help me.

I had Direct TV for 6 1/2 years with great customer service and smooth running equipment. As soon as AT & T took over trouble started. I began receiving emails stating my bill had been not been paid.
It's automatically paid out of my check to Direct TV every month. After about 6 months I got tired of this and when I received a double OOPS bill hasn't been paid (when it has) message, I decided to fire them. It took me 7 phone calls to get through to cancel my account as soon hey kept putting me on hold and then hanging up. AT & T attempted to get me to pay $96.00 which I do not owe!
I finally reported AT &T to WA State ATG/Attorney General's office. A few days later a Man from AT & T calls me back to say "sorry" but will not refund my prepaid payment! I had AT & years ago and fired them. This is my 2nd time firing them and I refuse to do business with a dishonest company who takes ZERO accountability for their deceptive practices. Do not do business with AT &T!

I turned in a phone and they gave me another free as a promotion then when I canceled the other line (which they had possession of) they took away the discount promotion. I'm in the process of switching to Verizon.

We cancelled the service when my sister passed away. When i got the final bill i had a credit balance on direct tv side and a debit balance on the ATT side, I called and they told me that they could not net the bill and i had to pay the balance on the ATT side and they would send me the refund on the direct TV side. So i paid the balance owed - since November i have been waiting on the refund. The refund comes from a third party vendor so now it is not ATT's problem. When i call the vendor they have no record of the Refund and when i call ATT they tell me to call the vendor. In the end 6 months later i still do not have my refund. I have called at least 20 times with no resolution. I will never use ATT again

I was initially excited about a deal offered at a local store. However, it turned out to be a disappointing experience as there were numerous issues. The representative mishandled everything and provided misinformation.
Following my purchase, I encountered a 24-hour period with no coverage. Despite reporting the issue, I was instructed to wait for an agent to troubleshoot, but no resolution ever occurred. To add to the frustration, I was billed for taxes on phones that I had returned due to an incorrect order. The tax amount for the returned phones was never refunded.
Furthermore, I was charged for a warranty that I never used and, despite bringing this to their attention, I never received a refund. Even though I spent less than 20 days with one line on their coverage, I found myself stuck with a bill that I had to pay.
In summary, my experience with this service was extremely unsatisfactory. I strongly advise against signing up with them. They are unreliable and provide poor service. I have more grievances, but I'll conclude here. Save yourself the trouble and avoid engaging with these people.

Nov 23,2020 I called att to order new internet service in my location. And Nov, 28 was the scheduled date to have service installed. I took 4 hrs of my work to be home for them. Long story short! No one ever showed up in my home not a phone call or even a message Nothing... so I called again to find out what happened and no one could give me a straight up answer, so we rescheduled again and the new Date was Dec, 2nd and same $#*! happened no one call no message nothing... so a call back to find out what had happened. And no one could give an answer, so we reschedule again this time for Dec, 10 and the same $#*! happened again order was canceled by someone and no one know why. So $#*! you att. No more. And any body from att reads this call me *******071

Going on 2 years at@t brings up a direct tv bill that doesn't exist. We canceled 2 years ago and paid off account but till this day add this direct tv account to our phone bill that doesn't exist. Get your s@$& together at@t.

Chose this one for being one of the most popular at the location I was at that moment. The service providers are more or less the same now as for me. Quite the same plans, the same amounts of services given etc. It works, it doesnt fail much - so thats okay for me.

$#*! you and your company. You've charged me over $600 in 4 months when my phone was stolen. I've been unable to switch to another service because you locked my phone number to my stolen phone. You've lied to me and gaslighted me every time I speak to one of you. I will take legal action.

$#*!.
YOU.

AT&T are cones! They get you in with them under false advertisement. There customer service team in the store tell you the next month your bill will be cheaper, so you keep everything with the hopes of a cheaper bill that doesn't happen and you've had everything pass the return date with hopes. So now I try to return the watch and the store want take it back. So now I'm stuck with a 500 dollar bill that will not get paid. If anyone reads this and are thinking about switching to AT&T DONT DO IT! They're crap literally. And there sells ppl are idiots! DO NOT SWITCH TO AT&T.

Calling the number on the bill for my deceased father's line and was told they couldn't find the account. Thus, they were unable to cancel it. A case was created and I was told to bring in death certificate to a store. Thank goodness for Michael Kakos, assistant store manager at 23 Mile Road location. When I arrived at the store with the death certificate, he called and was given the same run around. However, he was able to finally get the account cancelled. Thank you Michael for providing excellent customer service! Unfortunately, I will never do business with AT &T because of the challenge to cancel a deceased individual's account.

I cancelled my wireless service with AT&T because of the high cost. I transferred my service to the new carrier. AT&T charged me in advance for a full month because they said the day I transferred my service was the first day of my new billing cycle! Do you really need money that bad that you CHEAT people! I am so happy AT&T is out of my life!

I recently changed to the advantage protection plan. When I make the claim I was denied for 3 months. Att could not give the proper information for asurion and send you in circles saying you have to call asurion then they say you need to call att. They send you to the manager on the app and then they cut you off or have you wait then tell you they can't help. The store people tell you they can help you do a claim but not much else they can do. Then recommend you to just lie saying I lost the device because I was denied at least 12 times because I didn't put the right day the device was last used. Then I was told I could make a claim on tablet or computer but it was a lie I had to add hometech which is $25 more on top of the $45 for the phones! Just report them to fcc right away thats the only way you will get anywhere!

ABSOLUTELY the worst company possible... they came and hooked up my internet which kept loosing signal... promised to come back to hook up phone and TV... and never returned or called... however did manage to pull money out of my account for the services that were never hooked up... Thanks Stephen for a complete waste of my time and money... HORRIBLE COMPANY

I left ATT myself years ago. They offer me $300 or more periodically to come back. I never will. For my 90+ yr old mother I spent 5.5 hours simply to get her phone turned back on. Every time I got someone who might understand why it was disconnected by accident, they promised to send me to someone who could help me, and passed me back to entry level in the Philippines. AVOID ATT AT ALL COSTS. This year I have spent 10 hours simply trying to fix two of the problems THEY CAUSED THEMSELVES. The confusion there is endless, and they will simply route you from one department to another, telling you that this department can do nothing. It doesn't even matter if you talk to a supervisor--AT ALL. And there was no way to get an account online since they had cut off the phone--by mistake.

We need a way to vote for WORST American company. They would win.

Seems that incompetence runs rampant throughout AT&t and its employees. The cannt
Fix a basic voicemail problem and don't even follow through with setting up your phone and service properly. And this is not the first time that I've had problems with AT&t other people as well. I had a friend who works for AT&t and he said the management is horrible and the employees they hire are incompetent and lazy. Covid has made this even worse. Cant you fix a simple problem!