AT&T

I'm not happy first thing that happened to me was I got my phone locked up and at&twont unlock it and they claim I've got another account BULL! So I go to the cloquet store and finance a new phone and the sales lady reassures me it comes in where I live but it don't so I drive right back the next day to return it.the gentlemen was very nice but informed me I am being charged 50 dollars because I opened the box. Are you seriouse I've got to open it to use it right? Any how after a couple of failed attempts to reach them I'm told I'm s. O. l. With my phone and supposedly will be reimbursed we shall see. Also that phone got hot too. DONT. GO THROUGH AT&T!

I had a business and individual internet service. For bussiness It took total of 4 hours and 3 consultants to get service requested! Then 2 tech visits and I still dont have it. Horrible. For individual I had 100 mbps and was barely getting half of it. I paid $65 a month and then got spectrum 1gb for $50... superior customer service. As my friends said when Ia sked about swithich "whatever you switch to, after AT&T You'll be happy".

The service was awesome! We went to AT&T at The Woodlands Mall. Elizabeth was very helpful. She's doing a great job. We also received a lot of help from Mujeeb. We are very satisfied with the service, actually we changed to AT&T from T-mobile.

We live in the Raleigh, NC area. I fell for the "white glove treatment" back in February 2022, where a sales representative comes to your house and sets up your phones and the "we have a better plan/deal than what you are on now". Mitch Furst was your typical saleman, but when he could not get certain issues resolved with setting up our phones, nor get the billing set up correctly in the AT&T system should, red flags began going off. So, here we are 9 months later and Demetrius Rid$#*!, who is the regional manager, still can not get our cell phone bill right. Every month it has been off by between $60 and $110. Every month he says I will credit our account; I finally had a chance to check my last 5 credit card statements and NO CREDITS. This is partly my fault for not following up sooner and making a bigger fuss, but I trusted he would correct the billing issues. The cell service is fine, no better than T-Mobile which is who we were with before.

I have had my worsest experience with ATnT service. We called them 5 times for a wireless home service. Everytime they provided us with a pass code, account number and asked for personal details like SSN and never came to install the internet at home. Upon calling them they told us they never registered our appointment. I have never seen such an irresponsible company like AT&T providing nothing.

After trying to reach the ATT store nearest where I live to no avail, I went to the store. Once there I was pleasantly surprised. I was greeted at the door and met with Tarrence Burch, Jr. He was very knowledgeable, professional and patient. I also spoke with Larry, the manager/assistant manager (I'm not sure which) to let him know how impressed I was with Tarrence. It is not often that you find someone that is truly the kind of person ATT wants to serve as a representative.

One of the worst service providers…neither the agents nor the support team does any proper communication…I had traded my device for 800$ and they say that I'll not get any credits because I had cancelled someother line…total stupidity…worst part is no one will inform it before canceling it…when u call, they ll tell u they can't do anything now…would never recommend to anyone due to their pathetic service…

Problems with spam e-mail texts & robocalls through ATT. No way to control them because when I block them they come in on different e-mail addresses & phone numbers. Problems below:
TEXTS - Texts that are robo e-mails; mostly from g-mail & hotmail accounts. They contain links with porn or sales. Didn't even know you can send an e-mail to a phone number.
PHONE CALLS - With ATT if I block them, they still go to voicemail & they just keep coming with new phone numbers so it's a constant battle. Changed my settings to accept calls only from people in contact list; what could possibly go wrong there, lol?
ATT said I should change my phone number. Really, there are other people having this problem. I've had that number since my first cell phone. Maybe they should provide better service or allow more blocking options.
Really frustrated, as you can tell, ready to throw away my phone; it's useless to me anyway.

This company is dishonest! They never do what they say. I was told I would not be charged for installation and my bill would be 35 per month for internet! I paid 50 per month and they charged me installation. I had to fight for months before they credit my account but I never paid the rate I was promised when I signed a year contract. Then after a year contract they charged me $80 for 3 days of service, refused to prorate my service, and threatened to send me to collections! They are horrible!

As of today myself my brother and sister have not received payments from last year. When you try to contact them their website is the only way to contact them about towr leases. Their website doesn't work most of the time. When I did finally get through they kept telling me I needed to fill out additional forms but I couldn't get into the site to fill out the forms. After 2 weeks trying to get them to fix the problem I get an email that says the case is closed. With no details.

Am unbelievable amount of entitlement and greed were on display from these people when I tried to settle up. I needed a simple phone plan for one month to secure a job offer. They threw a bunch of phantom charges at me which amounted to over 250 dollars. Un believable. When the world revolts against the 1 percent, these people should be at the top of list for exploiting millions. TEAR THIS GREEDY COMPANY DOWN

Your phone is continuing using data, whether your infront of it are not. If you don't have at@t unlimited service they make sure you have the slowest speeds to force you into buying there unlimited plan. I am not even getting 1G speeds. I pay my bill and my data is all used up in 5 days... Got to switch to cheater company.

AT&T is a horrible service to use. Let me start from the beginning: They are disrespectful liars and have the worst customer service you could ever encounter. I bought a phone and service this year and they told me that I could unlock it within two months of use. When I tried doing so, they told me that all my information is wrong and that I should contact them. When I did, the representative was extremely rude and he hung up on me. The service suck because I soon as I started using it I immediately run out of high-speed data and I'm unable to make calls and, I literally just got the phone and sim card. Somehow my pin changed and I called them to let them know that I DID NOT make that decision and they are telling me that they can't do anything about it and left me on hold for over 30 minutes. I literally told them that I'm not in the country and will not be back anytime soon and they told me that I'll have to wait till I get back. What the hell? NEVER USE AT&T!

Customer Service Representative Bianca (id BA*******, Atlanta Office) not only solved our problems and explained everything we need but kept all of her promises to our complete satisfaction. It was just unbelievable for us - being the AT&T loyal customers for over 30 years! She is the best example for other employees.
We would like to thank her from the bottom of our hearts.
Nelya and Boris Okun

Two weeks a go I bought a long charging cable for my iPhone from the ATT store at 1800 N federal hwy pompano beach, fl
Along with $50 of other stuff. I have purchased 2 phones from this store over the past few years.

The charging cable fell apart after 2.5 weeks. Both schmucks in the store told me they didn't cover damaged cables. They never even looked at the cable! They blamed me for damaging it. It has an open circuit and doesn't charge. Both Josh and his manager were rude and told me they are willing to loose a long term Customer over a $10 cable

File this in the "CAN'T FIX STUPID CATEGORY!"
The lack of service and rudeness is mind blowing

At first, AT&T offered a deal or special to keep the prices lowER and keep us as a customer. After the deal was over, the rep over the phone informed me that there were no more specials and the bill was going to go up from $106 to $127. I was unsure if I could afford any higher of a bill being a single parent, but the rep assured me the bill wouldn't increase from the $127. The next bill was $200.95 and the email I got for the NEXT bill said that it would be $199.35. That wasn't even including any special packages, only the most basic cable & basic low speed internet. NOPE! NOT gonna do it anymore AT&T! I have been a long time customer but you have taken advantage too many times!

After close to 20 years of doing business with AT&T, this will be my last week. All of my family have been loyal customers of AT&T for years. Within the last 5 years AT&T has raised our prices on both DTV and cellular service. If you're lucky enough to talk them down you're on the phone with them again in 2 months doing the same thing. If you call them and ask if you can drop to a lower plan they will help you but they don't tell you if your plan is actually grandfathered in and is actually cheaper than a lower service plan. I had this to happen twice. I'm so done with the price gouging and dishonesty.

Trying to unlock my new iPhone 12, bought it through ATT, but unable to unlock was able to unlock iPhone 8 with no problem. I did this because I couldn't understand what I was doing wrong. I did not plan on leaving. Called the service after being on hold for 30 min, I drove to the local ATT store. They refused to help me sighting the only reason I unlocking it was to move it over the ATT network. They said they were there to bring in new business, not send it away. Well, guess what, I'm out of here, along with my internet, I have always had problem with ATT service.

If I could leave negative stars I would! I called in February to cancel phone service for my small business after having it for over 10 years. It wasn't canceled until April when I realized money was missing from my account! I called to hand it canceled again, the incompetent employee didn't remove the automatic payment so they charged us 3 months of service at $272 when originally our bill was only $67.08 for nearly 10 years! Then for 3 months we got the run around about refunding over $800 to our account which we still have not received to this day. It is now June! We have spoken to numerous agents, at least 2 supervisors and we still don't have our refund. This has severely impacted our business not to mention the 3 overdrafts it caused to our business account. If this is how they treat a 10+ year customer what do you think they will do to you! Do not use AT&T! Period

We finally got AT&T Fiber in our neighborhood and the whole neighborhood got it including our street, BUT our side didn't get it. Now we have been trying to get Fiber for almost a year now and as soon as they put it in our neighborhood they don't put it on our side of the street. So now they are in a different neighborhood and ended their project in ours, which is ridiculous, so they are not reliable and liars.

We went to the AT&T store in Burleson and Miguel was prompt and courteous and he was extremely helpful and knowledgeable. He made the visit enjoyable. He went above and beyond to bring Awesome customer service.

What a joke 3 mouths in a row the shut service off for no payment just it was paid I call they apologize turn it back on well bill do today service is off again and I call I get well not my problem really is that how costumer service is supposed to treat you

I have had relatively few problems with my AT&T service, despite all the negative things I've heard about it. I have, however, had issues with the AT&T website, which seems to be a bit moody in wanting to accept my password sometimes and other times not.