AT&T

While the promotions seem great like any others please do not downgrade to ATT! I decided to go from xfinity internet & T-Mobile service. Liked the promotion of combined bills. Big mistake. This is THEE SLOWEST SERVICE since by pony express. Worse than dial up. The hold times to talk to someone is ridiculous. & they're completely unknowable. I've never had this much lag on my phone. I've had sprint 10 years ago metro pcs like 5 years ago and T-Mobile was my last. Att is BY FAR THE SLOWEST. Got a new iPhone from them with the promotion but I'm ready to go back to my super old iPhone with T-Mobile because I just can't with this trash $#*! service. "Don't get me started on the easy internet set up!" RUUUN! Do not waste your energy

This morning I received an email stating that our auto-draft had been canceled by myself or my husband and it had not. When we called, they did not offer to look into the email at all. But they were more than happy to tell us we owed a second 35.00 fee for our services being suspended in June when they weren't. We then had a manager call who was as extremely unhelpful and didn't even offer to look further into the issue of the second suspension charge or the email. This whole thing was very unhelpful. This is the first time my husband and I have dealt with this situation with any large company where we were simply brushed aside. We have canceled and reccommend looking elsewhere for internet options.

Trash service. They black listed my device after they made a mistake took a week of me trying to figure out why it wouldn't work. Talked to many different people in customer service in two different stores customer service on the phone and through the text to chat. None of them could figure out why I had service until I said I needed to upgrade to get a new device. Once I paid the upgrade fee I was told my phone was black listed. Such a terrible company to have

2 Samsung phones was collected from me 2022 to give me a $800 credit back monthly without stating which of the plan I must use, I use my plan myself and they suddenly remove the credit last months stating I change plan which I never did... Now after having my S21/phones they fail to repay me for my phones... scam!

My internet has gone out 5 times in 4 months. It has now been out 4 days. Customer no service keeps having me try to reset the modem. My neighbors was out as well. ( apparently they don't see an outage in our area) They called 3 hours before myself and got a same day appt. I was told 5 days is when mine can be fixed. When I seen Atnt outside i informed the technician I was out as well. They had no idea. I was told after some tests that there was problem with our voltage. This technician said he crated a ticket to let the next guy know it was both of us and that tech would have it fixed yesterday. Well …. They fixed my neighbors but not mine …. No supervisors to speak to. I work from home plus it's Christmas … I wish I could give negative stars. Whomever runs this company needs to go work as a greeter at Walmart… That's
A task that They could handle. Clearly running a company is not for them.

I spoke with Daysha at AT&T her direct line is *******070 and she set me up with a new account and new number, which I did not need in the first place. Then when I asked her to help and walk me through setting up my new number, she literally said she needed to talk to her manager for help and would call me back in 2 minutes. I never heard back from her and its been 2 days I have been trying to call her. Very disappointing, she clearly had no clue what she was doing. Hire people who know what they are doing and are willing to actually help and keep their word to their clients.

I paid my July bill today 8/21/23 which was scheduled for a payment arrangement on the 8/22/23. I told if I pay my July bill that my phone will be turned back on. Keep in mind that I made the arrangements to pay on the 22nd of August and they turned it off on the 14th of August. And I made a payment arrangement for my August bill on 8/14/23 two days before it was due to pay to be paid on 9/21/23. They still refuse to turn my service back on. So be careful when set a payment arrangement up make sure and repeat everything they say and record everything they say so they can not go back on their word. I will not give them any stars. You can't submit without giving at least one star. The supervisor is no help either they will just hang up on you.

The issues started with the phone having a bad camera focus. They wanted me to try it a while. Then when out of the 14 day return period told me I was out of luck. Then the phone would not audio notify for text messages I attempeted to get help from ATT they past me to samsung then samsung passed me to a third party repair service. The repair service said they could not repair so they told me to go back to samsung. I ended up back at ATT as I bought the phone from them, after several calls and hand offs I told them i wanted to change phones or I would change service providers. They told me to cancel my subscription and go elsewhere. So I will be going elsewhere soon. They are the worst. Do not expect resolution unless it is an easy reset. They have a bad rating for a reason. There is more to this story but too long to tell it all. I liked T-Mobile when I had them in the past. I guess I'm going back.

Just changed my plan to eliminate the $10 Hotspot that I haven't used for many months. They don't make it clear that if you change plans, that your entire phone will not work until the next month. I have less than 2 days left on this months service and changed so that I would not forget. You would figure that changing would affect only what I change...my Hotspot.
For me to be able to use my phone for less than 2 days, AT&T is requiring me to pay for a full month. 10 years with them and this is how they treat me. No rollover data. No rollover Hotspot. If you use all of your high-speed data or Hotspot one month and none the next month, you have to pay for extra. I haven't used my Hotspot for over a year... I have paid them $120 + and yet if I use all 10gb of this months today, I'd have to pay for more. I should have over 120gb banked! Roll it over! What a rip off and scam. I am going Verizon Visible!

Att has terrible customer service. I was lied to in order to sign up for their services. Then today the technician came out and couldn't setup services and was told another technician was coming out and no one showed up. Called customer service and they keep transferring me to the wrong person and the wait for someone to pick up the was 45 mins to an hour wait each time. I would not recommend AT&T to no one. Their employees are not knowledge of the products and services and they will keep transferring your calls so before you even think of using AT&T save yourself the anger and headache and go somewhere else.

I was (foolishly) roped into trading in my old phone for a "free" Samsung S21 during their Samsung promotion. After being assured that my phone would work for the trade-in, AT&T reigned back their offer and claimed my phone "didn't meet the requirements." Now I'm locked into a phone plan where I'm paying full price for the S21, and customer service refused to help. I feel scammed and cheated. They could have had a lifelong customer by simply living up to their terms of the trade-in deal. Instead, they've ensured that I will NEVER use AT&T again. Terrible, soulless company

My mother, 86 yo, has a 'cell' service for her Panasonic wireless phones. She has no ability to send or receive text messages on these phones, yet she is having test messages listed on her bill. Also, auto pay was set up by me in January on the AT&T website. They never honored it. Her phone is now shut off. AT&T wants a pass code that was never set up to talk to her about her bill. They want to send a test to her phone, that can't receive test messages, for a temporary pass code. Customer services manager Christain says he can't do anything cause we don't have a pass code that we never set up. He can't even think outside his script to help use resolve this issue. BTW, last night they never asked for this pass code but they left me on hold for 45 minutes until after they closed... IDIOTS! If I could give them a negative score it would be -*******. They clearly have an ID 10 error! My next review will be with the BBB!

AT&T had a lawsuit claim for throttling back service on cell phones during a two-year period. I submitted a claim for two out of my at that time seven phones on the account of which we now have 10 phones and the claim was paid for one service they don't care how many lines had an issue, which is absolutely ridiculous for multi billion dollar company that just Rapes its customers with their billing practice, AT&T is one of the only phone companies still charging all the taxes and sur fees for their phone service, where all the other companies have rolled that into the price of the phone I've been a customer with AT&T on this personal account since 2008 but I've been with AT&T since 2001 it's terrible service

1. No one showed up when supposed to
2. Called customer service 4 times (one time I was left on hold for 2h 6minutes (I hung up after that, couldn't wait anymore)
3. They rescheduled instalation for NEXT week, no one is available sooner
4. So frustrating experience, I you want to lose your nerves go with AT&T

I switched my business phones from T-mobile to AT&T. The biggest business mistake I've ever made. They told me after cut off my phone. They turn my phone for while I was working on the day they said I need to pay my bill by which is today July 11th they cut it off be for end of day and could help me with a payment arrangement for 24- 48 hour I told them I could have the money today just need it to be on for a day. I work and make money using my phone. I paid $312.00 of the 473.00 that was due. I never had this problem with T-Moble I am regretting ever switching

5 hours, 6 calls to obtain a signal booster since they have discontinued support for 3G microcell users. After all that, charging $240 for a 4G booster so I could use THEIR service, they then shipped me the wrong item. A signal splitter? And it cost me another hour and 2 more calls to just get a return label for that wrong item. I'm heading to another provider!

Service is good but customer service is horrible that alone makes me never want to go to AT&T again you gotta call back every month because something's always wrong or they don't work with you on your bills is frustrating never again

Hi!
My name is Kathy Banks,
I just wanna give a great big shout out great review to the AT&T employees at university circle AT&T, these guys really deserve a raise. The way that they were so patient and determined to help my situation yesterday as I was at that particular store.
They helped me get the results and satisfaction I needed yesterday as my phone had shut off because I had been ill and couldn't attend to my bill. I was upset because it costed more than I could afford to turn it back on so they assisted me in getting great help and results as far as payment arrangements etc. to the point that I was more than satisfied. There was one particular young man that was very persistent and did not stop until I was completely satisfied His name is Raymond( Ray) is what they call him. These employees names are Malik, Ray, Porter, and I think the managers name is Deante they were all great!;-)