AT&TReviews 2,450

You better hope that if you have a relative who dies and you need to cancel their AT&T service, that you have their password and/or the answers to their security questions.
I thought I had the password, but it had been changed. Talked with a relative and got a second password but it had also been changed.
After three different phone calls to their customer service, and two store visits, I still don't have it cancelled.
After the first two phone calls didn't work, the third customer service person told me that I needed to go to any AT&T store in the town where she had died to cancel service. Her town doesn't have AT&T store and the closest is 11 miles away, and I live at five hours away. Big problem.
Another call produce the information that it didn't need to be a store in her town just any AT&T store. Not true, it has to be an AT&T corporate store. I went to the AT&T corporate store, only to find out the manager was not on duty, and he's the only one with the code to change the password. I learned a little more with each contact. Not a single person in six interactions had given me all of the following information.
You need:
1. The customers account number.
2. You must go to an AT&T corporate store.
3. Call ahead, as the manager has to be on duty, 4. You have to have a death certificate.
5. They didn't say this, but I would bring proof from a probate court that you are the executor and a photo ID to prove you are that executor.
This should get you the ability to get a new password to cancel the account.
We haven't gotten that accomplished because guess, what I have a life!
Meantime days have passed and the bill has gone up and we haven't resolved the issue.
I am turning this over to a relative whose is also an executor.
Hopefully, with the above information, he will be more successful than I was

No land line phones 80% of the time, they have worthless techs,& worthless customer service. If you live in a rural area I hope you are a young person or persons. No cell phone has reception,only hugs net for internet & direct tv all over priced and worthless. PUC can't get anything done with these losers. I don't see anything getting better anytime soon.

For a company who made over 168 BILLION in revenue in 2021, they have NO CUSTOMER SERVICE! Someone there is making boat loads of money while the customer suffers. And good luck cancelling any service, you just keep getting bills to pay, even MONTHS after cancellation. You can't get anyone on the phone to help when there is an issue or if you have a question...DEAD AIR! Billions upon billions within this company, but they (THEY BEING A PHONE COMPANY) don't have anyone ANSWERING THEIR PHONES!
AGAIN, WORST COMPANY EVER!

The billing is very shady. They are doing something different. I have been with them for over 5 years and this has now become a headache and it's ruining my business. I am so disappointed. I consider myself to be truly loyal. AT&T is not!

AT&T is dishonest with its customers. We purchased 2 new iphones and were told over the phone that if we returned our old phone would have got a 350$ credit. As it turns out the credit was spread out over 36 months, but in the multiple calls I had we them they did not specify this at all. We could have sold out iphones privately and would have made much more money. In fact, they quoted me over the phone for 60$ less than our actual bill has turned out to be. 3 different representative at 3 different times told me our bill would go down once they received and recorded our old phones, but this never happened! I consider this equivalent to theft! On top of the fact that their prices are way above every other phone company, that their customer service assistance on the phone is pitiful. Do not be fooled by AT&T what they say they offer is just bogus.

IF YOU VALUE YOUR SANITY, AVOID AT ALL COSTS!
Brand new pixel 7 pro, trip to mexico. I was on the line with an ATT representative asking if i had service in Mexico. She didn't finish saying the word "Yes" when my line cut off and it was misery from then on. My six family members that were traveling with me had Cricket, Boost, T-Mobile. They were all on their phones while i watched them, seething and trying to calm my heart that was going to explode from the anger build-up going on. 5 DAYS WITH NO SERVICE! 21 fam members travelled to Mex and guess who was the ONLY ONE with ATT and the ONLY ONE with no service? You got it. Im back home standing by window so i can get service IN MY HOUSE.
1.5 star average rating justly deserved.
Dont say i didnt warn you.

If you have issues are a situation comes up and y need help with arrangements are extension no good agents they tell you anything not secure your account I hv been a customer for over 20yr and was treated like this and was only asking for one more day

I wouldnt recommend this company to anyone! They took my $247.00 and still havent refunded it yet. My kids were waiting on their phones for christmas and never got them soooo i called the most useless customer service in the industry and found out our order had been cancelled, What? By who? Still no answers! We are going with tmoblie bwcause att sucks balls! Please reconsider before you get internet or phones with these idiots! Too many BETTER companies ro go with besides att.

Quoted $179/mo plus tax get bill it's $249/mo plus tax. Sales agent lied about options and cost of options. Customer service continued to give misinformation and over charge my bill. I have to call and spend hours on the phone to get my bill corrected every month but still have to pay the $249/mo. The phone service is not worth the bill. I would have stayed with Verizon better service and customer care.

My internet has been down since before the 23rd of December. I kept checking the site and the outage map to see when it would be back up. Kept getting a lot of false "it's fixed"/"no outage" on the att outage map. Finally called on Christmas after getting fed up of the site not at least Acknowledging that there was still an outage. Got an outsourced customer service rep that I could barely understand, told them I KNOW it's still out, and asked for some sort of timeframe for when it's going to be fixed. They asked me to restart my router, and I told them I already reset it 10 times that day to check if the internet was still out. I got put on hold, and told yes, there IS still an outage in my area, and it will be fixed in 24 hrs!... it's still down and all I really want at this point is a reason WHY?. Did ice take out a line? Did a squirrel kamikaze a transformer? Is everyone on strike? I have to start work from home next week, and this might get me in hot water! WTH AT&T? They've got their hands out when the bill is due, but I doubt I'll get any compensation for not being able to use my internet or subscription services for the past week. Also been seeing others post about customer service just straight up hanging up on them, so I may be forced to switch providers sooner than later. It's too bad. The internet worked well, WHEN IT WAS ACTUALLY ON!

I went into the local AT&T store to get help with my phone. They refused to help me and lied to me about why they couldn't help. I went to the next closest store and was able to get a little help. Huge hassle and rude people.

My internet has gone out 5 times in 4 months. It has now been out 4 days. Customer no service keeps having me try to reset the modem. My neighbors was out as well. ( apparently they don't see an outage in our area) They called 3 hours before myself and got a same day appt. I was told 5 days is when mine can be fixed. When I seen Atnt outside i informed the technician I was out as well. They had no idea. I was told after some tests that there was problem with our voltage. This technician said he crated a ticket to let the next guy know it was both of us and that tech would have it fixed yesterday. Well …. They fixed my neighbors but not mine …. No supervisors to speak to. I work from home plus it's Christmas … I wish I could give negative stars. Whomever runs this company needs to go work as a greeter at Walmart… That's
A task that They could handle. Clearly running a company is not for them.

When it works it works well. When it doesn't work (which is often) it's chaos. We have been experiencing an outage (no internet connectivity or television service for three days and no solution in sight). I have been calling AT&T for three straight days. Enduring the inane automated bots is not just insulting but accomplishes nothing. Occasionally I get connected with a human being who is virtually clueless and who tries to sell me additional phone lines. The last guy I got was in the billing department. He promised to connect me with UVERSE technicians and switched my call to that department. I sat on the line for 42 minutes and then hung up. I should mention that the guy I was connected to asked me to "stay on the line" to answer a few questions about his service and urged me to give him an "excellent" review. When things don't work, ATT is the worst. Question: Why would I waste my time writing a false review which in most cases is NOT against the law? ATT has little regard for its customers.

I figured initially paying a pretty decent premium for standard phone service and high data I would be ok with the cost because I would have really good service and really good customer care, respectful treatment as an honorable and loyal client, I
Would ike I was valued to them and this is absolutely not the case I have been belittled I have been narcissistically gaslighted I have been like disrespected I have been intimidated I've been lied to and and have had early 1400 dollars strong arm stolen from my bank account by these rotten, thieving, liars

International call charges are 5usd/min like seriously... $#*! you guys.promised no activation fees and sent bill with 4 line activation charges. Hope your CEO looks at this review.$#*!ing stupid company

Let's start by saying I am a good paying customer and never been late with my bills but I got a call from my daughter because AT&T texted her saying she can turn in her existing iphone 11 phone for a promo on getting iphone 14 for free only if it passed the 3 check points. So I decided to call at&t to see how this works so the phone has to pass the on and off mode or basically work and it passed that, the second check point was to make she it had no cracks or just be in great condition and that passed and the final check point was to turn off where's my iPhone mode which I went on a three way to deactivate it and we did that and then they sent the phone mind you they cannot send you anything until that is turned off so that went through but after like 2 weeks I got an email that the where's my iPhone was not turned off and cannot give me the promo so after countless calls with management and other techs did did not want to help me with this situation at all but the story is way to much to text but basically they took my iphone 11 and never game me the promo so I got stuck paying full price for the phone. It almost seems like it's illegal what they are doing cause they basically stole my phone and said the hell with you. So I took it up the $#*! but when my contract is up I will be looking elsewhere and I'm sure I will find a company that values customers. Don't believe the promo stuff cause they don't stand by it! And they treat customers terrible!

It is the worst internet service. Using out-of-the-USA customer services who apparently do not know what they are doing. Every time I have called for the same program is like I am starting all over again. NO CUSTOMER SERVICES AT ALL.GOING TO LOOK FOR ANOTHER PROVIDER