I have Government Funded internet, AT&T always fine a way to charge me late fee for 9.99. I ask when is my bill due, I was told it varies, it on the same day every month, When I paid in January the agent returned an overpayment, Now it's February 13 and I'm being charged a late fee. The automated payment says my bill is due February 18. AT&T unfair practice Is just wrong. The agent said the due date varies, but a week before the due date just another reason to charge me late fees. Sad, the rich have to scam the poor.
Not only was I transferred 6 or 7 times bc lack of knowledge they had for what department I should be in but the last call completely ignored me for a half hour before I hung up. I was even on the chat service to complain while being ignored. The person literally answered the phone and alls I said was "I will give you my account information but then I need to be transferred to a manager". So irritated!
This ppl are the worse. I cancel my service 2 weeks ago, and they charge me for the whole month talk to the manager and they said they couldn't do anything they stole my money. One of the employee Cody should not be answering phones and answer questions he don't know anything about any question that I asking and he does not help me at all. They like to steal money beware if you have automatic payment setup. Worse company ever. Cell phone service suck cable suck and the internet worse.
Haley, was very professional & understanding she made me change my mind about staying with AT&T she was patient stay on the phone with me for over an hour until the issue got resolved. Only if customer service was like Haley I believe it would be less stress in the world.
Takes too long to report problem and they want you to go through and try and fix. Totally a joke. This review will mean nothing but maybe it will resinate with someone. My parents are 99 and 94 and they actually wanted them to try and go through process and fix. Sent technician out and he said was fixed, well not so. Waiting until next week for another tech to come out. Ha
If I could give a zero I would.
AT&T increased our bill because they took away the discount you get from Credit Card Auto pay. They want your bank information to do an auto pay from your checking account. Typical bait and switch from our original contract. We agreed to a specific amount and it should be honored. I understand taxes and fees go up, it happens with everything but this discount removal because we won't hand over our bank information is unacceptable!
I have the worst reception ever. I can't get apps to load, I can search for a restaurants phone number, can't make a call half the time. I'm in real estate so it crucial my phone works and has great service at all times, recently, I'm shocked if I google something and it actually loads and I'm able to view what I'm attempting to view. I've tried calling AT&T to see what the deal is. Each time I've called, I wait on the phone 20+ mins until I just have to move on with my life and hang up. It's absolutely ridiculous I pay as much as I do and get this kind of service. Switching to Verizon.
I'm not going to write how incompetent this company is. They have wasted enough of my time and cause me enough stress dealing with my landline. They're lucky I gave him one star when they don't deserve any. I'm glad I went with another provider I'm getting better service.
Atnt loves to lure in their customers with great deals and great offers then once they suck you in they charge you all kinds of crazy fees from out of nowhere like late charges and restoring fees even though they make the mistake in the first place of having your service turned off due to their negligence. If you have the choice to go to spectrum or another service I recommend going there and not dealing with AT&t because AT&t will scam you till your pockets are turned inside out.
Every time I do something for Promotion post to get 'credits' or buy one get one free they never stand my what they say bill goes from 211 to 225 to 251 to 275. Been calling for over 4 months now every single one customer service says something different. No one realy knows what there doing.
Answer: Terrible service, this is the worst service I've ever had. Canceled all services with this company after my customer service experience. Customer service is horrible, their service in general is horrible, and they don't offer anything I can't get at any other competitors store. I wouldn't recommend service or work with this company, they are discriminatory and bias. All they do is take advantage of you and try to sell you stuff that you don't need so they can raise their commission. If you want to be serviced by a bunch of dilettantes, this is the place for you, bad service, work, and experience, Joshua at legacy village has terrible customer service experience.
Answer: At this point I am so disgusted with a T and T your customer service skills are horrible they don't help you out they keep transferring you to different departments just to get you off the phone they do not like to resolve problems and promises that they made they do not keep their promises they get you into getting into their products and getting their commission and then they screw you out of what they promise you I do advise anybody to go through a TNT they are lousy
Answer: Because they never really will cancel your service! They overcharge you and when you finally get a hold of them they still refuse to help.
Answer: To answer your question, Simply there is no accountability at AT&T. They bounce you around and they make NO attempt for resolution.
Answer: I use to work for AT&T, they have gone from bad to worse to I don't give a damn, and that's a shame
Answer: That is just silly. He wldnt be a multi millionaire if his businesses were bad. You forget, everybody loved him till he announced he was conservative. Isn't it all the democratic mayor's and governor's states that are going to shit? Or would you rather take crime over parent choice?
AT&T has a rating of 1.3 stars from 2,450 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AT&T most frequently mention customer service, new phone and next day. AT&T ranks 243rd among Internet Service Provider sites.