How would you rate AT&T?
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Missouri
1 review
0 helpful votes
Follow Sallie H.
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I have Government Funded internet, AT&T always fine a way to charge me late fee for 9.99. I ask when is my bill due, I was told it varies, it on the same day every month, When I paid in January the agent returned an overpayment, Now it's February 13 and I'm being charged a late fee. The automated payment says my bill is due February 18. AT&T unfair practice Is just wrong. The agent said the due date varies, but a week before the due date just another reason to charge me late fees. Sad, the rich have to scam the poor.

Date of experience: February 13, 2023
New York
1 review
1 helpful vote
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Not only was I transferred 6 or 7 times bc lack of knowledge they had for what department I should be in but the last call completely ignored me for a half hour before I hung up. I was even on the chat service to complain while being ignored. The person literally answered the phone and alls I said was "I will give you my account information but then I need to be transferred to a manager". So irritated!

Date of experience: November 28, 2022
Florida
1 review
5 helpful votes
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Billing
March 25, 2023

This ppl are the worse. I cancel my service 2 weeks ago, and they charge me for the whole month talk to the manager and they said they couldn't do anything they stole my money. One of the employee Cody should not be answering phones and answer questions he don't know anything about any question that I asking and he does not help me at all. They like to steal money beware if you have automatic payment setup. Worse company ever. Cell phone service suck cable suck and the internet worse.

Date of experience: March 25, 2023
Florida
1 review
0 helpful votes
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Haley, was very professional & understanding she made me change my mind about staying with AT&T she was patient stay on the phone with me for over an hour until the issue got resolved. Only if customer service was like Haley I believe it would be less stress in the world.

Date of experience: December 12, 2022
North Carolina
1 review
0 helpful votes
Follow L W.
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Really?
August 18, 2023

Takes too long to report problem and they want you to go through and try and fix. Totally a joke. This review will mean nothing but maybe it will resinate with someone. My parents are 99 and 94 and they actually wanted them to try and go through process and fix. Sent technician out and he said was fixed, well not so. Waiting until next week for another tech to come out. Ha
If I could give a zero I would.

Date of experience: August 18, 2023
Georgia
1 review
1 helpful vote
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Increased Billing
January 8, 2024

AT&T increased our bill because they took away the discount you get from Credit Card Auto pay. They want your bank information to do an auto pay from your checking account. Typical bait and switch from our original contract. We agreed to a specific amount and it should be honored. I understand taxes and fees go up, it happens with everything but this discount removal because we won't hand over our bank information is unacceptable!

Date of experience: January 8, 2024
Georgia
1 review
0 helpful votes
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AT&T sucks!
March 11, 2023

I have the worst reception ever. I can't get apps to load, I can search for a restaurants phone number, can't make a call half the time. I'm in real estate so it crucial my phone works and has great service at all times, recently, I'm shocked if I google something and it actually loads and I'm able to view what I'm attempting to view. I've tried calling AT&T to see what the deal is. Each time I've called, I wait on the phone 20+ mins until I just have to move on with my life and hang up. It's absolutely ridiculous I pay as much as I do and get this kind of service. Switching to Verizon.

Date of experience: March 11, 2023
Florida
1 review
0 helpful votes
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LoL
December 25, 2021

I'm not going to write how incompetent this company is. They have wasted enough of my time and cause me enough stress dealing with my landline. They're lucky I gave him one star when they don't deserve any. I'm glad I went with another provider I'm getting better service.

Date of experience: December 25, 2021
Wisconsin
2 reviews
2 helpful votes
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Scam artists
May 9, 2022

Atnt loves to lure in their customers with great deals and great offers then once they suck you in they charge you all kinds of crazy fees from out of nowhere like late charges and restoring fees even though they make the mistake in the first place of having your service turned off due to their negligence. If you have the choice to go to spectrum or another service I recommend going there and not dealing with AT&t because AT&t will scam you till your pockets are turned inside out.

Date of experience: May 9, 2022
Pennsylvania
1 review
0 helpful votes
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Lies lies lies
February 21, 2023

Every time I do something for Promotion post to get 'credits' or buy one get one free they never stand my what they say bill goes from 211 to 225 to 251 to 275. Been calling for over 4 months now every single one customer service says something different. No one realy knows what there doing.

Date of experience: February 21, 2023

Overview

AT&T has a rating of 1.3 stars from 2,450 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AT&T most frequently mention customer service, new phone and next day. AT&T ranks 243rd among Internet Service Provider sites.

service
1,279
value
1,210
shipping
776
returns
798
quality
1,093
+6