AT&T

My internet has gone out 5 times in 4 months. It has now been out 4 days. Customer no service keeps having me try to reset the modem. My neighbors was out as well. ( apparently they don't see an outage in our area) They called 3 hours before myself and got a same day appt. I was told 5 days is when mine can be fixed. When I seen Atnt outside i informed the technician I was out as well. They had no idea. I was told after some tests that there was problem with our voltage. This technician said he crated a ticket to let the next guy know it was both of us and that tech would have it fixed yesterday. Well …. They fixed my neighbors but not mine …. No supervisors to speak to. I work from home plus it's Christmas … I wish I could give negative stars. Whomever runs this company needs to go work as a greeter at Walmart… That's
A task that They could handle. Clearly running a company is not for them.

I spoke with Daysha at AT&T her direct line is *******070 and she set me up with a new account and new number, which I did not need in the first place. Then when I asked her to help and walk me through setting up my new number, she literally said she needed to talk to her manager for help and would call me back in 2 minutes. I never heard back from her and its been 2 days I have been trying to call her. Very disappointing, she clearly had no clue what she was doing. Hire people who know what they are doing and are willing to actually help and keep their word to their clients.

The issues started with the phone having a bad camera focus. They wanted me to try it a while. Then when out of the 14 day return period told me I was out of luck. Then the phone would not audio notify for text messages I attempeted to get help from ATT they past me to samsung then samsung passed me to a third party repair service. The repair service said they could not repair so they told me to go back to samsung. I ended up back at ATT as I bought the phone from them, after several calls and hand offs I told them i wanted to change phones or I would change service providers. They told me to cancel my subscription and go elsewhere. So I will be going elsewhere soon. They are the worst. Do not expect resolution unless it is an easy reset. They have a bad rating for a reason. There is more to this story but too long to tell it all. I liked T-Mobile when I had them in the past. I guess I'm going back.

Att has terrible customer service. I was lied to in order to sign up for their services. Then today the technician came out and couldn't setup services and was told another technician was coming out and no one showed up. Called customer service and they keep transferring me to the wrong person and the wait for someone to pick up the was 45 mins to an hour wait each time. I would not recommend AT&T to no one. Their employees are not knowledge of the products and services and they will keep transferring your calls so before you even think of using AT&T save yourself the anger and headache and go somewhere else.

My mother, 86 yo, has a 'cell' service for her Panasonic wireless phones. She has no ability to send or receive text messages on these phones, yet she is having test messages listed on her bill. Also, auto pay was set up by me in January on the AT&T website. They never honored it. Her phone is now shut off. AT&T wants a pass code that was never set up to talk to her about her bill. They want to send a test to her phone, that can't receive test messages, for a temporary pass code. Customer services manager Christain says he can't do anything cause we don't have a pass code that we never set up. He can't even think outside his script to help use resolve this issue. BTW, last night they never asked for this pass code but they left me on hold for 45 minutes until after they closed... IDIOTS! If I could give them a negative score it would be -*******. They clearly have an ID 10 error! My next review will be with the BBB!

WE ARE LIVING IN WINNETKA CA, *******, Out of nowhere Saturday morning September 2 I find out are internet is dead, now after 4 days which is September 5th evry time I call they make different story, PLEASE STAY AWAY FROM AT&T they are the most unreliable company ever, Iam disable person with cancer, I have a worse time of my life with this company.
Thank you

Was looking for a provider with reasonable costs to my bill. I was promised an amount on the phone for my bill and confirmed SEVERAL TIMES how much the bill would be after everything was included. I look into the bill and it was DOUBLE the amount that was said. Then they said they couldn't fix it because I was the one who set everything up online. Even though it was DONE OVER THE PHONE. Do not trust AT&T they are liars and scammers. Spread the word about their deceptive tactics.

1. No one showed up when supposed to
2. Called customer service 4 times (one time I was left on hold for 2h 6minutes (I hung up after that, couldn't wait anymore)
3. They rescheduled instalation for NEXT week, no one is available sooner
4. So frustrating experience, I you want to lose your nerves go with AT&T

5 hours, 6 calls to obtain a signal booster since they have discontinued support for 3G microcell users. After all that, charging $240 for a 4G booster so I could use THEIR service, they then shipped me the wrong item. A signal splitter? And it cost me another hour and 2 more calls to just get a return label for that wrong item. I'm heading to another provider!

Service is good but customer service is horrible that alone makes me never want to go to AT&T again you gotta call back every month because something's always wrong or they don't work with you on your bills is frustrating never again

After 14 days get an email from ATT that they are removing discounts given by an ATT rep at the their store...

1st No one told me about additional info required.

2nd ATT sales rep took picture of my ID to prove discounts
3rd ATT removes discounts quickly but does not recognize trade ins that you have in your possession for several months therefore keep charging my account - no consideration for my (the customers) cash flow.
4th the up charges added an additional $60.00 a month to my bill - and have to jump through hoops to have them removed.
I believe it's time to consider competitors and move away from ATT as well as go to the internist with these issues...
Very frustrated,
Bruce

I went to ATT at Best buy on December 16th. They took my money, said its EASY to go online to transfer phones, 6 hour later that day, had to go back. Multiple calls saying, "oh, it's coming". Now, 2 months later, I still don't have the money. "OH, you have to go on and do this. Now you have to do that." I have 20 hours into trying to get the money money back they said I would get. Guys at Best Buy are nice and trying to help but ATT's process is idiotic. I turned my full bill in from my old carrier on my old phone. 2 months later they say I need to turn it into all 4 phones... why? They have my bill for all 4 lines on my bill. They are all listed on my bill. All the phones came from my email, my name.
WORST decision I have ever made going to AT&T. I would highly recommend you use a different company.

My son left the country for four months, and I asked AT&T what we could do to save money (and his number) while he wasn't using the account. They said, no problem, he could pay ten bucks instead of twenty on our family plan. But it was a lie. They didn't tell me that invalidated the installment plan he had on his phone, so in actuality their little savings cost us 5+ bucks a month extra. I called, certain they'd fix that as they have in the past for their mistakes, but I was told no way. That they were sorry that they made a mistake, but they wouldn't fix it. It's the last straw for us with other issues we've overlooked. All seven of us on the family plan are leaving now. If that's the way they run their business, they can do it without us

They offered a buy on get one deal last Christmas. I did this deal, and I added on a new line to get it. They never gave me the full buy one get one. Instead they gave me a $23 credit for six months and then they stopped giving it to me. I am stuck paying for two brand new iPhone x's and a new line. I called multiple times, I filed a complaint with the BBB. ATT called me and they were argumentative and rude. They said that they were just going to tell the BBB that this is unresolved. Now, I have to take them to small claims court. Whatever you do, don't go to ATT wireless. Horrible customer services and false advertising.

This is the most awful experience I ever had with a company. I got a bill for a shocking amount. So i called. I stayed with 2 agents for 2 hrs. They added an insurance to my phone without my knowledge for $50 per month. Then, they switched me to a higher plan (standard to elite) again without my knowledge. I asked them to show me the proof that i asked for the changes they could not. Any they gave me half of the credit i deserve. I am stuck for 3 years with this contract. I will switch at the next opportunity. Also, i owe them a balance they said i tried to pay it off, they said they will charge me for it. And then the system went down, according the the person on the phone, and they cannot send me a confirmation or accpet my payment. Please avoid this company. This company used to be generous with its customers and give any deserved credits right away. No more,

I moved from Verizon to AT&T to save some cash.
I was told I would be getting a plan tat was half my phone bill plus basically a free phone. I think I am now paying the same if not more. The service was of course going to be a down grade but it wasn't a little thing: it was noticeable.

I am now wondering it I would of saved money never switching.

Decatur, Illinois is the only place that my service sucks, every other city service is great but when I come home I can't get service in certain spots to save my life. AT&T yall gonna have to do better than this cause word is Verizon works everywhere in Decatur. I've been with yall a loooong time and I'd hate to let yall go because yall being cheap and won't address customer needs. I'm not the only one every AT&T customer can't get service in the same parts of town. I've address this issue before and was told yall was installing more towers I've yet to see it.TALK IS CHEAP,PHONE BILLS ARE NOT!

I have my brand new phone about month and half a go,now I am having problem every time I call them I have to be with them minimum 2 hours this already 4 days I am trying to have them replace my phone still no luck no one knows what they doing Atnt is the worst custemer service ever

If there was a no star review I would give them zero stars. I went to upgrade my daughters phone which I was quoted $1000. 00. Turns out that her phone was not a lock mode so it devalued the trade in value to $26.00. Its now past the 14 day cancellation policy, No call no emailes stating that your phone was being devalued. Worst service ever. Trying to get somene on the phone i nearly impossible. Dont be scammed

If you don't have to do business with AT&T, then save yourself from this greedy, no service oriented company. Internet service is a joke. We have 1mgb signal for years and have been promised that they would upgrade when they brought fiberoptic lines in front of property. We just learned through a AT&T service tech that came to the house that we have had fiberoptic lines for over a year. He told us that we were better off calling SPECTRUM, he said we would get faster service through them. So after 22 years of phone and internet service with AT&T, we are switching! They already lost our cable service as soon as we learned they successfully bought Direct TV. Horrible Company - wish this review gave negative options, AT&T deserves it!
Tried using the verification with a receipt but it would not allow me to photograph for some reason.

Called this afternoon to speak with the Chattanooga AT&T customer support this afternoon in regards to my account. I spoke with a manager named Perry Shaw and he was absolutely terrible. He rude off the bat and refused to help me in anyway. He even went as far as to block me from the customer service line so that I could not speak with anyone regarding the account. I will absolutely never refer anyone to this company because the service is awful and the customer support is even worse. They lost a customer because of the terrible manager that I spoke with this afternoon

I signed up for the bundle package for $89.99/mom. Guess what! My first bill was $140. I called customer service and was insulted, the agent told me I want able to read the bill correctly. I went to the ATT store where the manager along with another agent were able to quickly look at the bill and find a whopping $73.17 billing error. I called back to have the account adjusted where again the billing department informed me that bundle billing (which I have had for years) was too complicated for me or the store emoyees to understand and also informed me that next month's bill would be $207! Run for the hills! The ATT/Direct TV bundle service is a bait and switch disaster!

Don't go with att! My husband has TBI AND IS DISABLED! HE has been with them for almost 20 years! No issues until his phone got STOLEN! WE called att and they said that the stolen phone would be covered they wouldn't make him pay for a stolen phone! We went to the att store and he got a new phone! Well a couple days later they added a 1265. 65 dollar balance to our account! The lost iPhone 12 only retails for 799.00 and he has had it since October so he has been paying on it! Well they are saying he owes the larger amount and he only owed 600 and something! The price they are wanting him to pay would pay for 2 iphone 12 phones! So they didn't resolve the problem they are ripping him off and wanting money for a phone that was lost and an amount he don't owe! There con artists! That's not right and no way to do loyal customers!