AT&T

The techs literally showed up 15 minutes early at one location I work at and 45 minutes early at the other location I work at and canceled the tickets claiming no one was there. Well yeah no one was there because you came during closing hours! Then they hang up on you when you're on the phone and try to act like it's your fault when the tech person came outside of the ticket hours hat were scheduled! I wouldn't even give them one star! Except that I have to in order to post this review!

They said they would give me a replacement phone for 4g. My iphone 6s that is a 3d will not be workable jan22. Talked to them 2 days ago, now they have killed my phone and want me to buy a new one. They are nothing but a bunch of liers. This was my business phone for 35 years with At&t. Now i have been crapped on. Thanks a lot you $#*! holes. I am really pissed right now!

We started service with AT&T over a year ago through sam's club. The representative stated that if we trade in our galaxy devices they would credit us brand new s22's. He went on to say that the plan he could put us on an unlimited plan for $25/line with HBO and access to 5G. We agreed and when he rang us up he charged over $700, he said that was for taxes and surcharges. Taxes for 5 phones is not close to $700. Regardless we paid and sent our phones in. AT&T then went on to say the lost our phones and we spent a lot of time getting the tracking and sending it to them. They finally decided to give us the credit and then our first bill was $530. We called to inquire why and they said the credit would reflect in a few months. They credited our account but definitely not enough to compensate the first bill or even the second or third. As a matter of fact our bills have been over$200/ month, not the agreed $125. On top of everything the service is slow, interruptions during phone calls and we lose signal alot. We would love nothing more than to get our old phones back and leave this godawful service. They raise our monthly premiums with no notice or explanation. If you're looking to switch providers do not go to AT&T. They are literally the worst company ever

My mom died and they said that they were going to cancel all charges. Then they sent a letter that they were going to go to a collections agency. So I get on the phone to clarify this and they send me through phone h*ll. I was transferred from department to department over 10 times! HATE THIS COMPANY! Worst customer service.

I upgraded the phones for my business for $1, then the service was upgraded to $45 per month per phone without my knowledge, on top of adding multiple other fees that I was not aware of. Then when I tried changing the service to an unlimited plan they only applied the new plan to three of the 19 phones I have under this account. The other 16 phones still have the same service. My company has paid anywhere from 1.5 to 5 times the amount we should be paying for the phone service because of AT&Ts constant inability to do anything correct. I am constantly on the phone for at MINIMUM 1.5 hours for them to MANUALLY make changes to each INDIVIDUAL phone... and the bill is still incorrect at the end of the day! If I could give them zero stars I would, I cannot stand working with them and highly regret upgrading the phones.

I have 5 ATT phones and have a customer forever. Never had to wait more than 5-10 minutes in the past. Just now waited on hold for 57 minutes to be told by a person that didnt speed good English that I needed to talk to a different department. Still sitting on hold at 1 hour 33 minutes. And even worse - I had to listen to their constant COMMERCIALS the whole time! OMG! Boy has ATT gone done hill!

I may not know if my son will have a high school graduation ceremony or if my friends will be able to earn a paycheck this month but one thing I do know is that whenever I need to connect with the people in my life, whether it be hearing their voice or reading their messages, At&t will make it happen. Sometimes, the At&t employees that work in customer service, have a bad day or might struggle with personal issues that come across to others as them being rude or disrespectful but they are only human, give them a break. One rude employee on the phone shouldn't affect a customers overall opinion of an entire company. At&t is my lifeline, I couldn't keep in touch with the all of most important people in my life without them. Highly recommended, landline, internet service, wireless, satellite TV... they do it all

I entered into the Wentzville AT&T store located at 1955 Wentzville Parkway to upgrade to an iPhone 15. The "Retail Sales Consultant" Suriyo Vanmalaithong was very eager to assist. He represented that my current iPhone would have a trade-in value. He asked what model it was and we both simultaneously reviewed the setting at concluded it was an iPhone 8 Plus with the highest memory available for that mode. He also said the equipment was in perfect condition and then looked in to the system and states that the trade-in value of the phone would be $300.00, and to drop it off any time at the store before thirty (30) days expired. He didn't have the iPhone 15 color/make in stock, so her ordered the upgrade to be shipped to my residence. All went as represented until my wife and I attempted to drop of the wiped aforementioned iPhone 8. Another representative claimed his system was down, so Suriyo recognizing us came over to assist with the trade-in. After what appeared to be numerous stall tactics, going in the back to discuss with his manager - she came out and didn't even address us or the trade-in attempt. After over 30-45 minutes, Suriyo stated that he could not honor the previously represented amount of $300.00 credit towards the bill and could give approximately $35.00. I stated that I was worn down by his stall tactics and left. Please check the store video recording systems to validate not only the misrepresentation and attempt to trade-in the phone. Beware of the bait and switch.

I was promised a Visa gift card that was to be used to pay off my phone with Verizon. I never received the gift card and now I owe Verizon Wireless almost $900. Don't believe the saleperson if they give you this deal. You will never receive the gift card!

They only care about new customers. Got hung up on & he never called me back. New phone promotions only apply to new customers. Impossible to get ahold of customer service

After going to an AT&T store to set up a business plan for my phone, I received multiple bills far more costly than what I was promised. I spoke with multiple employees with the company, and was informed my bill wouldn't be more than quoted. I spoke with someone at the office of the president and was told a higher amount. 4 to 6 employees tell me one amount, then I get a totally different amount from the office of the president. Customer service is terrible and the way they treat customers when it comes to issues or resolution is far worse. I feel they shouldn't be in business at all.

To start, I am a Senior. And, I have two cellphones on a 3GB Plan with ATT.
5/8/2023 began a new Cellular Billing Cycle for me, so I normally check to verify the usage that ends a cycle, and begins a new cycle. Lo and behold, on ATT's app, they had one of my two phones registered with.27GB of data at 6:26am on 5/9/2023. I have very good internet through a different provider, and am always on wifi at home, or a business internet source while I attend to my errands. So, this could never be the case, especially when I am just rising out of bed.
I have contacted them twice to no avail. Matter of fact, the records at their website initially did not reflect the spurious.27GB. It only did so when I began to inquire and complain.
They are always trying to up-sell on internet, Unlimited Plans, Direct TV. This seems to be a ruse to muscle me onto their Unlimited Plan, which I do not need. I have seen where my late mother was billed for movies she had not rented, so I know if the core is crooked, the fruit is also crooked. I am blessed that I still am able to handle my affairs, so as to deter all the fraudsters that permeate life at this stage. It (likely) will not inflate my incoming bill as I am onto them. But, that does not change the fact that these practices of ATT are grossly dishonest.

It is to be noted that they will never admit their crimes against the Consumer. The recourse is to leave them and increase their Churn Rate!

My inboxes for my wife and I were both locked out! Can't see if we have bills waiting or just someone trying to contact us. Called ATT customer service, most don't speak English you can understand, that always helps! Talked to 7 reps and 3 MGRs. Came to a conclusion, to send me a reset password through the snail mail. About 5 days later I got it, didn't work. So they paid 10 people for 5 to 6 hrs of talk, that couldn't do nothing as far as help. Told me no discount on my bill, I'm not ENTITLED to an inbox the guy said, but pay 10 people that can't do their job.

Customer since 1996 therefore 19 years and they have still major issues.
Coverage not well cared and customer services... well, sometimes is good and. Sometimes it sucks. Perhaps time to switch to a different and try a competitor as my wife as Verizion and she is happy with it.

Been a Loyal AT&T mobile customer for 7+ years & now I've encountered a so called non-return device problem. Sent the damaged phone back to shipping label given & followed shipping instructions. It's now going on 3 months since device was returned at local post office(stated in instructions) & now they're charging me the fee as if I've never returned the device. I've spoken to several agents including their so called LOYALTY dept & still NOTHING! Called again tonight & now they're saying the case that the last manager filed has been closed & not approved due to them not receiving it. I've given all agents tracking #s including date & time device was dropped off. (Thank god I took a picture of both label & receipt) When manager-agent tracked device & searched for any usage, it indicated that there was no usage on the device since that day. They've been telling me that the charge will be removed within a certain time which kept expiring & still no removal of non return fee. I'm here to advise everyone that no matter how long you've been a loyal customer to them, they are not concerned about their customers WHATSOEVER! If I would've known it was going to encounter a problem like this I would've kept the device & canceled services before I upgraded with these people. Once again, I've never had an issue with them until now & I'm very disappointed! I will be canceling in a few days if there has not been any adjustments made. I'll take my services elsewhere where loyalty comes first.

This has to be the WORST customer service I have ever dealt with. I have been on the phone for 8! Days at least 3 hours each time and no one can figure out how to fix the problems and they just pass me around from person to person. JUST AWFUL

I just need to simply get into my att email account. I have called ATT nonstop for a month. At this point, I have heard it all. One representative told me they only offer paying customers help (i only have an ATT email I do not have service with ATT - and I wouldn't get it after my experience). I told him that I would pay money and do whatever it took to get back into my email. I've had people promise they will call me back, and never do. I have had people hang up on me after asking to talk to their supervisors. I've broken down crying on the phone and these people hang up on me. I understand it is not appropriate to break down crying to a stranger service representative, but I feel that it is even more inappropriate to hang up on me.

Everytime I am outside of my house atnt can never manages to find a internet data server close to me, I live in Sacramento but last month my server was in Phoenix, 2 weeks ago it was in Seattle but today I was connected to a server in New York city like that the other side of the country

I just got off the phone with Rick out of Oklahoma. This guy exemplifies CUSTOMER SERVICE for AT&T. He was very very helpful with my situation. I want Rick to know the level of stress he took from me with his professional attitude and mild manners. He listened and understood what Edwin (the scammer) did to me with his total mishandling of my phones. Thank you Rick. Way to go sir!

AT&T sent me the modem and said it didn't matter that I didn't have home phone landline service. They said I just needed the phone plugin (jack). They mailed the equipment and sent a service guy who spent the entire day in my yard and said nothing and left. I called AT&T customer service and guess what? Technical assistance said I needed ANOTHER technician to come out and guess who pays this time? That's right: ME! I wasted PTO time from work to the tune of 1 1/2 days and they couldn't offer wireless on home internet. BAD shame on AT&T. AND THEN THEY MAILED ME A BILL... after providing me nothing but a headache.

This company sucks 100% first I had to wait 2 weeks+for installation and they never showed or called on the day they chose for me then I had to reschedule for another week later and that was 2 days ago no call no email no install I stayed on the phone for hours and they kept making empty promises so unprofessional my son was so upset it ruined apart of his summer vacation do not use At &t they are heartless uncaring $#*!s

I don't even know where to begin. This company doesn't even know their own rules and guidelines. Everyone person you talk to has a different answer. They always add random fees to my bills and then refuse to take them off. They change my insurance plans without my consent, to the most expensive plan. And then tell me they can't adjust it again because once you upgrade you can't go back. They are full of $#*! liars. I've never been lied to more by a company that AT&T. I'm not one to get upset easily, especially about stuff like this. But this time I have serisouly been pushed to the edge. I upgraded to a new phone recently, traded in a PIF IPhone 13 in with no damanges (they only gave me a $20 credit by the way). They added $50 worth of fees that I had no knowledge of, changed my insurance plans to highest rates possible and refused to change them back, and lied about prices TO MY FACE. They want nothing but money. This company is incredibly unprofessional. You pay for their employees mistakes *******% of the time. They do not give you money back. And their employees mess up a LOT. I understand in this world, people make mistakes. But, when me as a customer has to pay for the consequences MULTIPLE times, I think we know who the problem is. I am ashamed that I actually pay money to this company each month. As soon as I can I am SWITCHING. I would at least rather give my money to a company that values the people that keeps the lights on. DO BETTER!

We took our own cellphone to AT and T last year as they said we had to get a phone that was 5G compatible.
Well we our now wanting to change carriers and AT and T have our OWN phone locked and we have tried everything with them to get OUR PHONE unlocked with no success.
We have been lied to with everyone we have dealt with.
What a terrible way to do business.
We will probably have to buy a new phone as OUR current phone will not accept a new SIM card.